ADP
Deal Desk Analyst I - Major Account Services (MAS)
Location:
Hybrid role based out of Maitland, FL. Qualified candidates must live within commutable distance to this location.
Overview:
This is a highly customer‑centric, engaging, and instrumental role in driving early‑stage customer success within the Sales & Marketing organization (Major Account Services). The role requires high energy, a win mindset, and the ability to hit deadlines in a fast‑moving environment. You will serve as a trusted advisor to Sales teams and work directly with SMB clients in their post‑sales onboarding process and smooth transition to ADP.
Responsibilities
The team will act as a “one‑stop‑shop” for sales and work collaboratively with Service organizations to ensure prioritized deals are executed with both velocity and accuracy, so that the Sales can focus on generating new business.
Structure SMB deals in CRM, conduct due‑diligence and analysis of customer onboarding requirements, handle sensitive information, manage quotes, and maintain knowledge of federal/state/local guidelines.
Manage and analyze data at both client and deal level to ensure accuracy and compliance with Sales and Service customer onboarding policies and procedures.
Develop tools and calculators that simplify capturing and reporting of payroll balances.
Provide a seamless, Concierge‑style service for onboarding payroll/HR SMB clients from sale to start.
Work with a sense of urgency, quickly root cause issues into process, policy, system, or data, and engage with functional owners to resolve.
Ensure smooth and successful hand‑off of customers to Service organization.
Cultivate strong partnerships with cross‑functional teams (sales, implementation, clients) to ensure the Sales‑to‑Implementation cycle is efficient and seamless.
Provide recommendations to ADP leadership around potential best practices and training on ADP solutions, based on client input or experience.
Qualifications Required
A college degree is nice to have but not required. What’s more important is having the skills to do the job. Other acceptable experiences could include:
At least 3‑5 years of business operations, customer operations, sales operations experience, or systems integration environment.
Prior experience in customer success or customer onboarding operations is a plus.
Preferred Qualifications
Ownership mindset, making the customer top priority, curiosity, and high ethical standards.
Excellent interpersonal and relationship management skills.
Excellent written and verbal communication skills, along with organizational and time‑management abilities.
Strong Excel skills and proficiency with Sales Enablement Tools (CRM, GONG, Seismic, etc.), MS Word and PowerPoint.
Meticulous with strong analytical skills and judgment/decision‑making ability.
Ability to work in a fast‑paced, performance‑based environment and meet deadlines.
Work independently and proactively drive issues to resolution.
Knowledge of HR and Payroll industry tools and best practices is also a plus.
About ADP ADP is a comprehensive global provider of cloud‑based human capital management (HCM) solutions that unite HR, payroll, talent, time, tax and benefits administration. We are also a leader in business outsourcing services, analytics, and compliance expertise. ADP values a down‑to‑earth culture that embraces core values, welcomes ideas, encourages innovation, and values belonging.
Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including race, color, genetic information, creed, national origin, religion, sex, sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP’s operating needs, applicant merit, and job performance.
Ethics at ADP ADP conducts business with the highest ethical standards and full compliance with all applicable laws. Our people are expected to uphold our values with the highest level of integrity and to behave in a manner that fosters an honest and respectful workplace.
Learn more about ADP’s culture and values.
#J-18808-Ljbffr
Hybrid role based out of Maitland, FL. Qualified candidates must live within commutable distance to this location.
Overview:
This is a highly customer‑centric, engaging, and instrumental role in driving early‑stage customer success within the Sales & Marketing organization (Major Account Services). The role requires high energy, a win mindset, and the ability to hit deadlines in a fast‑moving environment. You will serve as a trusted advisor to Sales teams and work directly with SMB clients in their post‑sales onboarding process and smooth transition to ADP.
Responsibilities
The team will act as a “one‑stop‑shop” for sales and work collaboratively with Service organizations to ensure prioritized deals are executed with both velocity and accuracy, so that the Sales can focus on generating new business.
Structure SMB deals in CRM, conduct due‑diligence and analysis of customer onboarding requirements, handle sensitive information, manage quotes, and maintain knowledge of federal/state/local guidelines.
Manage and analyze data at both client and deal level to ensure accuracy and compliance with Sales and Service customer onboarding policies and procedures.
Develop tools and calculators that simplify capturing and reporting of payroll balances.
Provide a seamless, Concierge‑style service for onboarding payroll/HR SMB clients from sale to start.
Work with a sense of urgency, quickly root cause issues into process, policy, system, or data, and engage with functional owners to resolve.
Ensure smooth and successful hand‑off of customers to Service organization.
Cultivate strong partnerships with cross‑functional teams (sales, implementation, clients) to ensure the Sales‑to‑Implementation cycle is efficient and seamless.
Provide recommendations to ADP leadership around potential best practices and training on ADP solutions, based on client input or experience.
Qualifications Required
A college degree is nice to have but not required. What’s more important is having the skills to do the job. Other acceptable experiences could include:
At least 3‑5 years of business operations, customer operations, sales operations experience, or systems integration environment.
Prior experience in customer success or customer onboarding operations is a plus.
Preferred Qualifications
Ownership mindset, making the customer top priority, curiosity, and high ethical standards.
Excellent interpersonal and relationship management skills.
Excellent written and verbal communication skills, along with organizational and time‑management abilities.
Strong Excel skills and proficiency with Sales Enablement Tools (CRM, GONG, Seismic, etc.), MS Word and PowerPoint.
Meticulous with strong analytical skills and judgment/decision‑making ability.
Ability to work in a fast‑paced, performance‑based environment and meet deadlines.
Work independently and proactively drive issues to resolution.
Knowledge of HR and Payroll industry tools and best practices is also a plus.
About ADP ADP is a comprehensive global provider of cloud‑based human capital management (HCM) solutions that unite HR, payroll, talent, time, tax and benefits administration. We are also a leader in business outsourcing services, analytics, and compliance expertise. ADP values a down‑to‑earth culture that embraces core values, welcomes ideas, encourages innovation, and values belonging.
Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including race, color, genetic information, creed, national origin, religion, sex, sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP’s operating needs, applicant merit, and job performance.
Ethics at ADP ADP conducts business with the highest ethical standards and full compliance with all applicable laws. Our people are expected to uphold our values with the highest level of integrity and to behave in a manner that fosters an honest and respectful workplace.
Learn more about ADP’s culture and values.
#J-18808-Ljbffr