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United Rentals

Operations Supervisor - ROS

United Rentals, Richmond, Virginia, United States, 23214

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Overview

Great company. Great people. Great opportunities. If you’d like the chance to make your mark with the world’s largest equipment rental provider,

come build your future with United Rentals! As an Operations Supervisor, you will leverage your leadership skills to coordinate and direct the overall delivery of quality service to maximize branch productivity. By working closely with the Branch Manager, you will provide the supervision needed to ensure safety, branch metric performance and Rental Flow efficiency, while contributing world-class sales and customer service support.

Responsibilities

Support Branch Manager in implementing actions to achieve financial objectives

Assist the Branch Manager in ensuring compliance with all company policies

Drive branch metrics by monitoring scorecard items, determining root causes and opportunities for improvement and providing coaching and feedback to staff, making recommendations for corrective actions

Support all aspects of sales and customer service to ensure world class service and operational excellence, including processing rental quotations, reservations and contracts in compliance with company policies and procedures

Maximize operational effectiveness and efficiency by ensuring that staff is trained and compliant with the Rental Flow Process; drive profitability by monitoring and controlling costs

May be responsible for day-to-day operational activities including opening and closing, cash drawer reconciliation and bank deposit, and others

Motivate, coach and train personnel

Promote a culture of safety and discipline through leadership, exemplary personal compliance, accountability and communication

Other duties assigned as needed

Requirements

High School diploma; Bachelor's degree preferred

3+ years of sales and operational experience

2+ years supervision and leadership experience

Basic knowledge of the construction rental equipment industry or related

Strong motivational and leadership skills

Superior customer service, teamwork and verbal/written communication skills

Proficient in Microsoft Office (particularly Excel)

Valid driver's license with an acceptable record

This position is deemed Safety Sensitive for purposes of United Rentals’ policies and procedures.

Superviseur ou superviseure des opérations – succursale United Rentals, la plus grande compagnie de location d’équipement au monde, propose une opportunité passionnante pour un superviseur ou une superviseure des opérations prêt(e) à développer sa carrière chez le leader de l’industrie. Afin d’entretenir notre formidable succès et notre croissance sans précédent, nous sommes à la recherche d’un candidat ou d’une candidate qualifié(e) et ambitieux(se) qui sera chargé(e) de superviser les opérations et la rentabilité de la succursale. Cette personne sera aussi responsable de la sécurité et de l’efficacité du processus de location, tout en assurant un service commercial et un accueil de la clientèle de calibre mondial. Le superviseur ou la superviseure des opérations travaille en étroite collaboration avec le directeur de succursale.

Français – Responsabilités et exigences

Soutien du directeur de succursale pour la mise en place d’actions visant à atteindre les objectifs financiers, y compris le chiffre d’affaires souhaité.

Aux côtés du directeur de succursale, promotion d’un environnement de contrôle efficace, par la conformité à toutes les politiques d’entreprise et l’application des normes d’éthique et d’intégrité les plus élevées.

Appui de toutes les activités commerciales et de service à la clientèle, afin d’offrir un service de calibre mondial et d’atteindre l’excellence opérationnelle, notamment dans les devis de location, les réservations et les contrats, conformément aux politiques et procédures de l’entreprise.

Établissement de nouveaux comptes et réactivation d’anciens comptes, par la détermination des besoins et la création de solutions centrées sur le client.

Maximisation de l’efficacité et de l’efficience opérationnelle: veiller à ce que le personnel soit formé et respecte les processus de location, soutenir la rentabilité par le contrôle et le suivi des coûts.

Parfois responsable des opérations quotidiennes, y compris l’ouverture et la fermeture, le rapprochement du tiroir-caisse, les dépôts à la banque, etc.

Par ailleurs, diverses responsabilités liées à la conformité, la sécurité, et la gestion du personnel et du service client.

Exigences – Français

3 ans ou plus d’expérience en gestion commerciale ou des affaires, ainsi que de connaissances de base de l’équipement de location, dans le domaine de la construction ou un secteur connexe.

2 années d’expérience en supervision et en leadership.

Une compréhension des principes comptables et du compte de résultat est également désirable; aptitudes en leadership et motivation du personnel, capacité à mener plusieurs tâches et compétence informatique de base.

Diplôme d’études secondaires et permis de conduire valide avec dossier de conduite acceptable; baccalauréat préférable.

United Rentals, Inc. est un employeur qui souscrit au principe d’égalité d’emploi et encourage les femmes, les minorités, les anciens combattants et les personnes handicapées à postuler.

OPERATIONS SUPERVISOR -

SCAFFOLD, SWING STAGE, MAST CLIMBER FOREMAN/SUPERINTENDENT If you’d like the chance to make your mark with the world’s largest equipment rental provider,

come build your future with United Rentals! As a Scaffold Operations Supervisor, you’ll perform scaffold erection and dismantle in a safe and professional manner. You will also perform maintenance, preventive maintenance and repair of a variety rental equipment and tools. You’ll continually improve efficiency and customer satisfaction, by ensuring equipment is properly maintained and repaired. You will work closely with the Branch Manager, and help build a profitable location with your leadership, service and maintenance knowledge, and business management. What you'll do: Recognize and communicate the need for tools, parts, and inventory

Maintain paperwork/electronic documentation of work performed (work orders) in a complete and timely manner on a daily/job basis

Record preventative and ready inspection completion

Document parts and labor accurately

Checkout, familiarize, and demonstrate a wider array of more complex equipment for customers

Frequent lifting up to 25 lbs., occasional lifting up to 50 lbs., and seldom lifting up to 75 lbs

Other duties assigned as needed

Requirements: High School diploma or equivalent

Active applicable state class driver’s license

1-2 years of experience repairing/maintaining vehicles and equipment; or trade school graduate

Scaffold Erection and Dismantle Competent

Must own tools applicable to position

Solid verbal and written skills

Excellent teamwork and customer service skills

Strong knowledge of schematics and diagrams

This position is deemed Safety Sensitive for purposes of United Rentals’ policies and procedures.

Why join us? We don’t just “talk the talk!” We’re an award-winning company that truly cares about our people. We offer best-in-class benefits and perks, including: Paid Parental Leave

United Compassion Fund

Employee Discount Program

Career Development & Promotional Opportunities

Additional Vacation Buy Up Program (US Only)

Early Wage Access through Payactiv (US Hourly Only)

Paid Sick Leave

An inclusive and welcoming culture

Learn more about our full US benefit offerings here. United Rentals, Inc. is an Equal Opportunity Employer and makes employment decisions regardless of race, color, religion, sex, national origin, age, genetic information, citizenship status, veteran status, sexual orientation, gender identity, disability, or any other status protected by law. If you need a reasonable accommodation at any point of the application process, please email careers@ur.com for assistance. At United Rentals, we proudly hire active duty members, veterans, reservists, and their families. The values that define your service—leadership, discipline, integrity, and teamwork—are the same values that drive our success. With many veterans already part of our team, we’re ready to help you transition into a rewarding career. United Rentals consists of a wide variety of roles with different duties and responsibilities. The actual pay rate offered to candidates varies depending upon a wide range of factors including specific position, location, education, training, experience, skills, and ability.

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