KYC Hospitality Inc.
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Support Engineer
role at
KYC Hospitality 1 month ago Be among the first 25 applicants Join to apply for the
Support Engineer
role at
KYC Hospitality Get AI-powered advice on this job and more exclusive features. This range is provided by KYC Hospitality. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range
$85,000.00/yr - $95,000.00/yr KYC Hospitality is the Global Technology Ecosystem for Hotels, focused on revolutionizing the archaic, legacy technologies that have plagued our industry for decades, as well as introducing deep AI-focused features to enhance daily operations and the Guest experience.
Our team includes Founders and Executives from many of the world’s most iconic brands, including Ritz Carlton, Four Seasons and InterContinental. We are funded by several of Silicon Valley’s most legendary investors as well as highly respected investors from around the world.
Role Overview
The Support Engineer is responsible for ensuring customer success at the product, data, and engineering levels, as the bridge between our engineering teams and both our customer-facing teams and our customers.
Our Support Engineers must be very customer-focused and service oriented, while maintaining a deep technical understanding of our product and data, along with our customers’ systems, data, and integrations.
As the customer and engineering bridge, Support Engineers must be able to work in both worlds, as service-oriented participants in customer calls, and as deep technical experts in product and engineering meetings.
Our Support Engineers need to be very detail-oriented, with organizational and problem-solving skills, plus the ability to present well and communicate clearly with both customers and internal teams.
Responsibilities
Handle and manage customers’ technical issues and requests Handle and manage customers’ product and feature requests Assist customers with new setup, configuration, and troubleshooting Set up and manage data interfaces to our customers’ systems Extract and present data summaries for customers and internal analyses Participate in product, feature, and customer discussions Document customer interfaces, data, and troubleshooting processes Work closely with the engineering and QA teams on customer issues Troubleshoot bugs and other problems Help continually improve customer interfaces, support processes, and documentation Maintain high standards for communications
Qualifications
WHAT WE ARE LOOKING FOR
Proven experience working with SaaS customers on their success Software development experience in modern SaaS applications Understanding of data, APIs, interfaces, and their support and management Great team player and able to work efficiently with minimal supervision Understanding of security and scaling aspects for full-stack web applications
Required Skills & Experience
Minimum 2 years of customer-facing support engineering experience Software development experience Data analyses experience Exceptional attention to detail Excellent analytical and problem-solving skills
Helpful Skills & Experience
Hotel operations or IT experience Experience with testing platforms, data, and tooling Professional services experience
Character
We’re a tight-knit team. Every one of us genuinely loves what we do; we love KYC and we’re in this to win for the right reasons- we want to create a happier world through happier travelers and yes, we each have our unique set of life goals that we hope KYC can enable us to achieve. Most importantly, we are a team that places utmost priority on mutual respect, kindness and empathy. We have zero tolerance for disrespectful and inappropriate behavior, crass language, laziness, lack of integrity, racism, ageism, sexism or any other kind of negative -ism you can think of. If you’re looking for the kind of infamous “perks” that come with some Silicon Valley companies like sponsored binge drinking, illicit behavior encouragement, “bro” mentality, cutting corners in your work- we are not the right company for you. We’re searching for decent human beings who believe in good old fashioned hard work and earning success through ethical behavior. We respect people who have strong beliefs but who can communicate their thoughts and ideas respectfully and thoroughly AND are humble enough to admit when they’re wrong or that a colleague’s method may be better.
Passion For Luxury Hotels and Travel
You must have a fundamental grasp of the business of luxury hotels and luxury brands or at the very least, have a huge desire to learn about this and be able to do so quickly by working closely with our CEO. You must love travel (though your position does not require traveling) and understand why travelers are willing to pay exorbitant amounts for certain luxury hotel and travel experiences.
Passion for Food
You must love food. If you don’t have a huge passion for food, you probably won’t get along with any of us.
Compensation & Perks
Work from home most of the time and enjoy the flexibility to skip traffic. Our team gathers in person as needed, offering valuable opportunities for collaboration and connection. This might include onboarding (typically 3-5 consecutive days) or important milestones like onboarding a major client or launching critical features.
On The Days We Meet, All Meals We Have Together Are Paid For And We’re Serious Food Lovers So We Eat Well. Whenever We Have Social Gatherings, Your Families (wives, Husbands, Partners, Children, Parents) Are Welcome And Encouraged (event Appropriate), Hosted By Us. Our Style Of “social” Means
Dinners at world’s best restaurants like Narisawa Penthouse tours of luxury Hotels Afternoon tea at luxury Hotels Spa Days at luxury Hotels Overnight Trips at luxury Hotels Culinary classes Afternoon tea at luxury Hotels Stay in the world’s most awesome Hotels from mid-tier to luxury.
Seniority level
Seniority level Not Applicable Employment type
Employment type Full-time Job function
Job function Engineering and Information Technology Industries Hospitality Referrals increase your chances of interviewing at KYC Hospitality by 2x Get notified about new Support Engineer jobs in
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Support Engineer
role at
KYC Hospitality 1 month ago Be among the first 25 applicants Join to apply for the
Support Engineer
role at
KYC Hospitality Get AI-powered advice on this job and more exclusive features. This range is provided by KYC Hospitality. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range
$85,000.00/yr - $95,000.00/yr KYC Hospitality is the Global Technology Ecosystem for Hotels, focused on revolutionizing the archaic, legacy technologies that have plagued our industry for decades, as well as introducing deep AI-focused features to enhance daily operations and the Guest experience.
Our team includes Founders and Executives from many of the world’s most iconic brands, including Ritz Carlton, Four Seasons and InterContinental. We are funded by several of Silicon Valley’s most legendary investors as well as highly respected investors from around the world.
Role Overview
The Support Engineer is responsible for ensuring customer success at the product, data, and engineering levels, as the bridge between our engineering teams and both our customer-facing teams and our customers.
Our Support Engineers must be very customer-focused and service oriented, while maintaining a deep technical understanding of our product and data, along with our customers’ systems, data, and integrations.
As the customer and engineering bridge, Support Engineers must be able to work in both worlds, as service-oriented participants in customer calls, and as deep technical experts in product and engineering meetings.
Our Support Engineers need to be very detail-oriented, with organizational and problem-solving skills, plus the ability to present well and communicate clearly with both customers and internal teams.
Responsibilities
Handle and manage customers’ technical issues and requests Handle and manage customers’ product and feature requests Assist customers with new setup, configuration, and troubleshooting Set up and manage data interfaces to our customers’ systems Extract and present data summaries for customers and internal analyses Participate in product, feature, and customer discussions Document customer interfaces, data, and troubleshooting processes Work closely with the engineering and QA teams on customer issues Troubleshoot bugs and other problems Help continually improve customer interfaces, support processes, and documentation Maintain high standards for communications
Qualifications
WHAT WE ARE LOOKING FOR
Proven experience working with SaaS customers on their success Software development experience in modern SaaS applications Understanding of data, APIs, interfaces, and their support and management Great team player and able to work efficiently with minimal supervision Understanding of security and scaling aspects for full-stack web applications
Required Skills & Experience
Minimum 2 years of customer-facing support engineering experience Software development experience Data analyses experience Exceptional attention to detail Excellent analytical and problem-solving skills
Helpful Skills & Experience
Hotel operations or IT experience Experience with testing platforms, data, and tooling Professional services experience
Character
We’re a tight-knit team. Every one of us genuinely loves what we do; we love KYC and we’re in this to win for the right reasons- we want to create a happier world through happier travelers and yes, we each have our unique set of life goals that we hope KYC can enable us to achieve. Most importantly, we are a team that places utmost priority on mutual respect, kindness and empathy. We have zero tolerance for disrespectful and inappropriate behavior, crass language, laziness, lack of integrity, racism, ageism, sexism or any other kind of negative -ism you can think of. If you’re looking for the kind of infamous “perks” that come with some Silicon Valley companies like sponsored binge drinking, illicit behavior encouragement, “bro” mentality, cutting corners in your work- we are not the right company for you. We’re searching for decent human beings who believe in good old fashioned hard work and earning success through ethical behavior. We respect people who have strong beliefs but who can communicate their thoughts and ideas respectfully and thoroughly AND are humble enough to admit when they’re wrong or that a colleague’s method may be better.
Passion For Luxury Hotels and Travel
You must have a fundamental grasp of the business of luxury hotels and luxury brands or at the very least, have a huge desire to learn about this and be able to do so quickly by working closely with our CEO. You must love travel (though your position does not require traveling) and understand why travelers are willing to pay exorbitant amounts for certain luxury hotel and travel experiences.
Passion for Food
You must love food. If you don’t have a huge passion for food, you probably won’t get along with any of us.
Compensation & Perks
Work from home most of the time and enjoy the flexibility to skip traffic. Our team gathers in person as needed, offering valuable opportunities for collaboration and connection. This might include onboarding (typically 3-5 consecutive days) or important milestones like onboarding a major client or launching critical features.
On The Days We Meet, All Meals We Have Together Are Paid For And We’re Serious Food Lovers So We Eat Well. Whenever We Have Social Gatherings, Your Families (wives, Husbands, Partners, Children, Parents) Are Welcome And Encouraged (event Appropriate), Hosted By Us. Our Style Of “social” Means
Dinners at world’s best restaurants like Narisawa Penthouse tours of luxury Hotels Afternoon tea at luxury Hotels Spa Days at luxury Hotels Overnight Trips at luxury Hotels Culinary classes Afternoon tea at luxury Hotels Stay in the world’s most awesome Hotels from mid-tier to luxury.
Seniority level
Seniority level Not Applicable Employment type
Employment type Full-time Job function
Job function Engineering and Information Technology Industries Hospitality Referrals increase your chances of interviewing at KYC Hospitality by 2x Get notified about new Support Engineer jobs in
San Francisco, CA . San Francisco, CA $140,000.00-$160,000.00 4 months ago San Francisco, CA $135,000.00-$150,000.00 2 weeks ago San Francisco, CA $88,000.00-$107,000.00 2 weeks ago San Francisco, CA $70,000.00-$150,000.00 1 year ago San Francisco, CA $80,000.00-$180,000.00 4 days ago Happiness Engineer – Customer Support & Success
San Francisco, CA $40,000.00-$68,000.00 3 days ago San Francisco, CA $70,000.00-$180,000.00 2 weeks ago San Francisco, CA $90,000.00-$150,000.00 11 months ago San Francisco, CA $90,000.00-$150,000.00 6 days ago San Francisco, CA $5,000.00-$8,000.00 2 months ago San Francisco, CA $160,000.00-$265,000.00 5 days ago San Francisco, CA $120,000.00-$170,000.00 1 month ago Technical Support Engineer - University Graduate 2025
Customer Success Engineer, San Francisco
San Francisco, CA $110,000.00-$180,000.00 4 days ago San Francisco, CA $90,000.00-$125,000.00 1 hour ago San Francisco, CA $45.00-$50.00 3 weeks ago San Francisco, CA $75,000.00-$80,000.00 7 months ago San Francisco, CA $80,000.00-$100,000.00 2 months ago San Francisco, CA $90,000.00-$120,000.00 2 weeks ago San Francisco, CA $90,000.00-$120,000.00 5 days ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr