Modern Auto
Full-Time Rental Agent
Modern Genesis of Lake Norman
Modern Genesis of Lake Norman is seeking a Full-Time Rental Agent for our automotive dealership. Come join our Genesis team in Lake Norman, NC. Responsibilities for the career opportunity include:
Experience in a customer-first environment with a proven track record of results. Customer service is a top priority. Friendly individuals with the ability to multitask in a fast-paced work environment. Work with customers online, by phone, or in person Ability to solve problems and be a self-starter. Obtain all necessary information to complete customer rental contracts. Completes rental contracts, explains rental policies and procedures, verifies credit, and obtains customer signature and deposit. Cashing out both Service and Rental customers. Reconciles cash or credit card slips with rental agreements and sends them on to management. File contracts in the vehicle folders Ensure vehicles are clean and up to date on maintenance and service. Addressing any needs to the appropriate person Inspect vehicles upon return for damage, signs of smoking, or pet hair. Checks automobile upon return for damage and records mileage and fuel level readings. Determines the type of automobile and accessories desired by the customer, the location for pick up and return of the automobile, and the number of days needed for rental. Quotes the cost of a rental, based on the type of automobile, daily rates, estimated mileage, insurance coverage requested, and amount of deposit required. Examines customer's driver's license and credit card to determine the validity of identification and eligibility for rental. Calls storage or service area to determine automobile availability and request delivery. Accepts automobiles returned by the customer and computes rental charges based on the type of automobile, length of time, distance traveled taxes, and other expenses, such as late charges or damage fees incurred during the rental. Adds fluids such as fuel, oil, and engine coolant to maintain the automobile. Maintains professional appearance. Attends manager's meetings as requested. Other duties may be assigned.
Position Requirements:
High School education or higher 1-2 years of Customer Service experience. Spanish-speaking preferred. Excellent listening/communication skills, outgoing and positive personality Punctual in nature and ability to handle a flexible schedule and dynamic work environment. Professional appearance and eagerness to improve in all aspects. Valid driver's license and clean driving record Interpersonal skills and being a team player. Possesses the ability to work independently and as part of a team. Intermediate to advanced computer and typing skills. Hard working with a positive attitude
Modern Genesis of Lake Norman is a part of Modern Automotive Network. Since 1933, Modern Automotive Network has distinguished itself from its competitors by setting trends with innovative facilities, brand diversity, and world-class customer service. Modern, a fourth-generation family-owned business, has a strong reputation for treating customers with respect, doing the right thing every day, and giving customers the best value for their money.
Modern Genesis offers a professional work environment and a competitive compensation and benefits package, which includes:
Healthcare benefits: medical, dental, vision, flexible spending account, voluntary life insurance, disability, accident, and specified disease insurance 401K eligibility after one year of service Employee discounts and pricing Paid holidays and Paid Time Off
This highly rewarding career opportunity is available to qualified candidates who are interested in establishing a long-term, mutually beneficial employment relationship. Make your next career move with Modern. At Modern, no matter how things change, our commitment to our employees and customers stays the same.
Modern Genesis of Lake Norman is an Equal Opportunity Employer and Drug-free Workplace Employer.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
Modern Genesis of Lake Norman
Modern Genesis of Lake Norman is seeking a Full-Time Rental Agent for our automotive dealership. Come join our Genesis team in Lake Norman, NC. Responsibilities for the career opportunity include:
Experience in a customer-first environment with a proven track record of results. Customer service is a top priority. Friendly individuals with the ability to multitask in a fast-paced work environment. Work with customers online, by phone, or in person Ability to solve problems and be a self-starter. Obtain all necessary information to complete customer rental contracts. Completes rental contracts, explains rental policies and procedures, verifies credit, and obtains customer signature and deposit. Cashing out both Service and Rental customers. Reconciles cash or credit card slips with rental agreements and sends them on to management. File contracts in the vehicle folders Ensure vehicles are clean and up to date on maintenance and service. Addressing any needs to the appropriate person Inspect vehicles upon return for damage, signs of smoking, or pet hair. Checks automobile upon return for damage and records mileage and fuel level readings. Determines the type of automobile and accessories desired by the customer, the location for pick up and return of the automobile, and the number of days needed for rental. Quotes the cost of a rental, based on the type of automobile, daily rates, estimated mileage, insurance coverage requested, and amount of deposit required. Examines customer's driver's license and credit card to determine the validity of identification and eligibility for rental. Calls storage or service area to determine automobile availability and request delivery. Accepts automobiles returned by the customer and computes rental charges based on the type of automobile, length of time, distance traveled taxes, and other expenses, such as late charges or damage fees incurred during the rental. Adds fluids such as fuel, oil, and engine coolant to maintain the automobile. Maintains professional appearance. Attends manager's meetings as requested. Other duties may be assigned.
Position Requirements:
High School education or higher 1-2 years of Customer Service experience. Spanish-speaking preferred. Excellent listening/communication skills, outgoing and positive personality Punctual in nature and ability to handle a flexible schedule and dynamic work environment. Professional appearance and eagerness to improve in all aspects. Valid driver's license and clean driving record Interpersonal skills and being a team player. Possesses the ability to work independently and as part of a team. Intermediate to advanced computer and typing skills. Hard working with a positive attitude
Modern Genesis of Lake Norman is a part of Modern Automotive Network. Since 1933, Modern Automotive Network has distinguished itself from its competitors by setting trends with innovative facilities, brand diversity, and world-class customer service. Modern, a fourth-generation family-owned business, has a strong reputation for treating customers with respect, doing the right thing every day, and giving customers the best value for their money.
Modern Genesis offers a professional work environment and a competitive compensation and benefits package, which includes:
Healthcare benefits: medical, dental, vision, flexible spending account, voluntary life insurance, disability, accident, and specified disease insurance 401K eligibility after one year of service Employee discounts and pricing Paid holidays and Paid Time Off
This highly rewarding career opportunity is available to qualified candidates who are interested in establishing a long-term, mutually beneficial employment relationship. Make your next career move with Modern. At Modern, no matter how things change, our commitment to our employees and customers stays the same.
Modern Genesis of Lake Norman is an Equal Opportunity Employer and Drug-free Workplace Employer.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.