Peopletech Company Llc
Direct message the job poster from People Tech Group Inc
Lead Recruiter @ People Tech Group Inc | US IT staffing|W2|Federal recruitment | USC |GC
Zendesk (Ticketing tool) implementation consultants. Key Responsibilities Collaborate with HR, IT, and other stakeholders to gather business requirements and translate them into Zendesk workflows. Lead the design, configuration, and deployment of Zendesk modules (Support, Guide, Chat, Talk, etc.). Build custom ticket forms, triggers, automations, macros, SLAs, and views. Implement multi-tier workflows including onboarding, transfer, offboarding, payroll support, IT provisioning, and more. Integrate Zendesk with other enterprise systems (e.g., UKG Pro, Workday, Active Directory, Slack, MS Teams). Develop Help Center and knowledge base content structure. Set up user roles, groups, permission schemes, and branding. Conduct UAT (User Acceptance Testing), resolve issues, and refine workflows. Provide training and documentation for internal users and support agents. Support go-live activities and post-launch optimizations. Qualifications 3+ years of hands-on experience implementing and configuring Zendesk. Proven track record of leading successful Zendesk implementations across HR, IT, or Customer Support environments. Strong understanding of Zendesk features: triggers, automations, macros, SLAs, ticket fields, Guide, Chat, Talk. Experience with integrations using REST APIs or iPaaS tools (e.g., Workato, Boomi, Zapier, MuleSoft). Familiarity with HRIS systems like UKG Pro, Workday, or SAP SuccessFactors is a plus. Excellent communication and stakeholder management skills. Zendesk certifications (Admin, Guide, Support) preferred. Nice-to-Have Skills Knowledge of ticket lifecycle across HR Shared Services or ITSM Experience with Jira, ServiceNow, or Freshservice (for comparative insights) Change management or training experience Seniority level
Seniority level
Mid-Senior level Employment type
Employment type
Contract Job function
Job function
Administrative Industries
IT Services and IT Consulting Referrals increase your chances of interviewing at People Tech Group Inc by 2x Sign in to set job alerts for System Administrator roles.
Seattle, WA $75,000.00-$95,000.00 3 days ago Bellevue, WA $78,000.00-$82,000.00 1 week ago Seattle, WA $94,925.00-$133,810.00 2 weeks ago Tacoma, WA $70,000.00-$78,000.00 2 days ago System Administrator (UNIX) - Data Centers, IS Core
Seattle, WA $80,000.00-$150,000.00 5 days ago Seattle, WA $80,000.00-$150,000.00 4 weeks ago Monroe, WA $69,500.00-$75,000.00 2 weeks ago Systems Administrator (Storage) - Data Centers Infrastructure, IS Core
Seattle, WA $80,000.00-$150,000.00 4 weeks ago Seattle, WA $78,000.00-$124,400.00 2 weeks ago Bellevue, WA $101,272.00-$151,907.00 4 days ago Bellevue, WA $101,272.00-$151,907.00 1 week ago Mukilteo, WA $60,000.00-$100,000.00 1 month ago IT Specialist (Bellevue, WA Area Applicants Only)
System Administrator - Access Validations/Access Provisioning
Seattle, WA $110,000.00-$130,000.00 4 days ago System Administrator - Access Validations/Access Provisioning
Seattle, WA $110,000.00-$130,000.00 2 weeks ago Seattle, WA $110,000.00-$130,000.00 1 week ago Redmond, WA $150,000.00-$175,000.00 1 day ago Seattle, WA $110,000.00-$130,000.00 1 week ago System Admin, Data Center Construction Tooling
Seattle, WA $94,000.00-$207,900.00 1 week ago Bellevue, WA $68,000.00-$108,000.00 1 week ago King County, WA $68,000.00-$108,000.00 1 week ago Seattle, WA $130,000.00-$175,000.00 4 days ago Tacoma, WA $70,000.00-$85,000.00 1 week ago Greater Seattle Area $63,268.00-$87,371.00 3 weeks ago Were unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr
Zendesk (Ticketing tool) implementation consultants. Key Responsibilities Collaborate with HR, IT, and other stakeholders to gather business requirements and translate them into Zendesk workflows. Lead the design, configuration, and deployment of Zendesk modules (Support, Guide, Chat, Talk, etc.). Build custom ticket forms, triggers, automations, macros, SLAs, and views. Implement multi-tier workflows including onboarding, transfer, offboarding, payroll support, IT provisioning, and more. Integrate Zendesk with other enterprise systems (e.g., UKG Pro, Workday, Active Directory, Slack, MS Teams). Develop Help Center and knowledge base content structure. Set up user roles, groups, permission schemes, and branding. Conduct UAT (User Acceptance Testing), resolve issues, and refine workflows. Provide training and documentation for internal users and support agents. Support go-live activities and post-launch optimizations. Qualifications 3+ years of hands-on experience implementing and configuring Zendesk. Proven track record of leading successful Zendesk implementations across HR, IT, or Customer Support environments. Strong understanding of Zendesk features: triggers, automations, macros, SLAs, ticket fields, Guide, Chat, Talk. Experience with integrations using REST APIs or iPaaS tools (e.g., Workato, Boomi, Zapier, MuleSoft). Familiarity with HRIS systems like UKG Pro, Workday, or SAP SuccessFactors is a plus. Excellent communication and stakeholder management skills. Zendesk certifications (Admin, Guide, Support) preferred. Nice-to-Have Skills Knowledge of ticket lifecycle across HR Shared Services or ITSM Experience with Jira, ServiceNow, or Freshservice (for comparative insights) Change management or training experience Seniority level
Seniority level
Mid-Senior level Employment type
Employment type
Contract Job function
Job function
Administrative Industries
IT Services and IT Consulting Referrals increase your chances of interviewing at People Tech Group Inc by 2x Sign in to set job alerts for System Administrator roles.
Seattle, WA $75,000.00-$95,000.00 3 days ago Bellevue, WA $78,000.00-$82,000.00 1 week ago Seattle, WA $94,925.00-$133,810.00 2 weeks ago Tacoma, WA $70,000.00-$78,000.00 2 days ago System Administrator (UNIX) - Data Centers, IS Core
Seattle, WA $80,000.00-$150,000.00 5 days ago Seattle, WA $80,000.00-$150,000.00 4 weeks ago Monroe, WA $69,500.00-$75,000.00 2 weeks ago Systems Administrator (Storage) - Data Centers Infrastructure, IS Core
Seattle, WA $80,000.00-$150,000.00 4 weeks ago Seattle, WA $78,000.00-$124,400.00 2 weeks ago Bellevue, WA $101,272.00-$151,907.00 4 days ago Bellevue, WA $101,272.00-$151,907.00 1 week ago Mukilteo, WA $60,000.00-$100,000.00 1 month ago IT Specialist (Bellevue, WA Area Applicants Only)
System Administrator - Access Validations/Access Provisioning
Seattle, WA $110,000.00-$130,000.00 4 days ago System Administrator - Access Validations/Access Provisioning
Seattle, WA $110,000.00-$130,000.00 2 weeks ago Seattle, WA $110,000.00-$130,000.00 1 week ago Redmond, WA $150,000.00-$175,000.00 1 day ago Seattle, WA $110,000.00-$130,000.00 1 week ago System Admin, Data Center Construction Tooling
Seattle, WA $94,000.00-$207,900.00 1 week ago Bellevue, WA $68,000.00-$108,000.00 1 week ago King County, WA $68,000.00-$108,000.00 1 week ago Seattle, WA $130,000.00-$175,000.00 4 days ago Tacoma, WA $70,000.00-$85,000.00 1 week ago Greater Seattle Area $63,268.00-$87,371.00 3 weeks ago Were unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr