Tyler Technologies
Associate Software Support Specialist, ERP Pro Financial
Tyler Technologies, Orono, Maine, us, 04473
Associate Software Support Specialist, ERP Pro Financial
Looking for a meaningful way to apply your education in Accounting or Finance? Come and join our team of intelligent and motivated support professionals at Tyler Technologies. In this challenging role, you will assist our clients all over the country with their ERP Pro Financial Management Suite. Tyler Technologies is a leading provider of end-to-end information management solutions and services for local governments. Tyler partners with clients to empower the public sector cities, counties, schools, and other government entities to become more efficient, accessible, and responsive to the needs of citizens. We have an opening for an
Associate Software Support Specialist
on our ERP Pro Financials team. This role provides basic-level software support for Tyler clients in the use, functionality, and understanding of our products and databases for issues that are easily solved. The
Associate Software Support Specialist
is an entry-level position, learning how to ensure the timely resolution of client financial management software. If you have the following competencies, we want to talk to you: Strong desire to work with a team that has common goals Passion for helping clients and building rapport Desire to work in a fast-paced environment where every day offers diverse questions Aptitude for problem solving and thinking out-of-the-box Location
Lubbock, Texas | Orono, Maine Travel
0-5% Responsibilities
Troubleshoot and resolve client inquiries regarding software issues via online and phone support, providing excellent customer service Prioritize, analyze, and manage multiple inquiries from a diverse group of clients Enhance product knowledge by reviewing new functionalities and testing new product issues Advocate for the client to ensure the software meets their business requirements Create or improve documentation throughout the support process Commit to expanding technological skills and knowledge of Tyler products Qualifications
College degree or comparable work experience, preferably in accounting or finance Knowledge of payroll and accounting principles Customer service experience is a plus Proficiency with computers and online applications Excellent interpersonal, written, and verbal communication skills Ability to prioritize and complete multiple tasks in a fast-paced, client-focused environment Effective decision-making and troubleshooting skills for basic to moderate issues Strong organizational skills Additional Information
Tyler Technologies is proud to be an equal opportunity employer. All qualified applicants will receive consideration without regard to race, creed, gender, marital status, sexual orientation, citizenship status, color, religion, national origin, age, disability, veteran status, or other protected statuses. For accommodation requests, contact jobs@tylertech.com or call 800.646.2633 ext. 791008. We advise caution against fraudulent job offers. Tyler will never ask for financial information or job offers through unofficial channels. If you suspect fraud, contact us immediately. #J-18808-Ljbffr
Looking for a meaningful way to apply your education in Accounting or Finance? Come and join our team of intelligent and motivated support professionals at Tyler Technologies. In this challenging role, you will assist our clients all over the country with their ERP Pro Financial Management Suite. Tyler Technologies is a leading provider of end-to-end information management solutions and services for local governments. Tyler partners with clients to empower the public sector cities, counties, schools, and other government entities to become more efficient, accessible, and responsive to the needs of citizens. We have an opening for an
Associate Software Support Specialist
on our ERP Pro Financials team. This role provides basic-level software support for Tyler clients in the use, functionality, and understanding of our products and databases for issues that are easily solved. The
Associate Software Support Specialist
is an entry-level position, learning how to ensure the timely resolution of client financial management software. If you have the following competencies, we want to talk to you: Strong desire to work with a team that has common goals Passion for helping clients and building rapport Desire to work in a fast-paced environment where every day offers diverse questions Aptitude for problem solving and thinking out-of-the-box Location
Lubbock, Texas | Orono, Maine Travel
0-5% Responsibilities
Troubleshoot and resolve client inquiries regarding software issues via online and phone support, providing excellent customer service Prioritize, analyze, and manage multiple inquiries from a diverse group of clients Enhance product knowledge by reviewing new functionalities and testing new product issues Advocate for the client to ensure the software meets their business requirements Create or improve documentation throughout the support process Commit to expanding technological skills and knowledge of Tyler products Qualifications
College degree or comparable work experience, preferably in accounting or finance Knowledge of payroll and accounting principles Customer service experience is a plus Proficiency with computers and online applications Excellent interpersonal, written, and verbal communication skills Ability to prioritize and complete multiple tasks in a fast-paced, client-focused environment Effective decision-making and troubleshooting skills for basic to moderate issues Strong organizational skills Additional Information
Tyler Technologies is proud to be an equal opportunity employer. All qualified applicants will receive consideration without regard to race, creed, gender, marital status, sexual orientation, citizenship status, color, religion, national origin, age, disability, veteran status, or other protected statuses. For accommodation requests, contact jobs@tylertech.com or call 800.646.2633 ext. 791008. We advise caution against fraudulent job offers. Tyler will never ask for financial information or job offers through unofficial channels. If you suspect fraud, contact us immediately. #J-18808-Ljbffr