TEKsystems
Overview
MUST HAVE A SECURITY CLEARANCE. DO NOT APPLY IF YOU DO NOT HAVE A SECURITY CLEARANCE.
Provides Tier 2 desktop support to users for PC, server, mainframe applications, and hardware including but not limited to operating systems, email, standard desktop applications, printers, mobile devices and other standard end user managed tools, HW, and peripherals. Images new computers using a standard-image as well as securely wiping hard drives. Provisions and de-provisions equipment and accounts in support of during end user on- and off- boarding. Documents, tracks, resolves, and reports on incidents and requests using the designated ticketing system. Has senior technical skills and understanding of the technical environment. May interact with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problems. Simulates or recreates user problems to resolve operating difficulties. Recommends systems modifications to reduce user problems. Maintains currency and high level of technical skill in field of expertise. Escalates incident to the appropriate team when the incident cannot be resolved by Tier 2. Must be able to provide occasional surge and Battle Assembly Weekend support.
Required Skills & Qualifications
Requires a bachelor's degree and a minimum of ten years of IT experience, of which at least six years must be specialized in Tier 2 support and relevant to the job description.
Additional education or experience may be substituted for some education/experience requirements.
Must have an active DOD Secret security clearance.
Must have an active Security+ certification.
Required experience includes imaging of new systems, system deployment and refresh, and Tier 2 support of standard office computing equipment (PC's, laptops, mobile devices, printers), PC operating systems (e.g., Windows 10/11), Microsoft Office Suite, O365, Teams, Active Directory, standard business software applications, and other standard end user managed tools and peripherals.
ITSM ticketing system experience required (e.g., Remedy, ServiceNow).
Must have a positive and patient customer service attitude, and the ability to effectively communicate orally and in writing.
Must be able to work independently and within a team.
Additional Skills
security+, Help desk, Help desk support, Service desk, Windows, Active directory, Troubleshooting, macos, itsm, servicenow
Experience Level Intermediate Level
Job Type & Location This is a Contract to Hire position based out of Mountain View, CA.
Position is full-time on-site at a government facility in Mountain View, CA.
Pay and Benefits The pay range for this position is $35.00 - $43.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Application Deadline This position is anticipated to close on Dec 2, 2025.
Equal Opportunity Statement The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
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Provides Tier 2 desktop support to users for PC, server, mainframe applications, and hardware including but not limited to operating systems, email, standard desktop applications, printers, mobile devices and other standard end user managed tools, HW, and peripherals. Images new computers using a standard-image as well as securely wiping hard drives. Provisions and de-provisions equipment and accounts in support of during end user on- and off- boarding. Documents, tracks, resolves, and reports on incidents and requests using the designated ticketing system. Has senior technical skills and understanding of the technical environment. May interact with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problems. Simulates or recreates user problems to resolve operating difficulties. Recommends systems modifications to reduce user problems. Maintains currency and high level of technical skill in field of expertise. Escalates incident to the appropriate team when the incident cannot be resolved by Tier 2. Must be able to provide occasional surge and Battle Assembly Weekend support.
Required Skills & Qualifications
Requires a bachelor's degree and a minimum of ten years of IT experience, of which at least six years must be specialized in Tier 2 support and relevant to the job description.
Additional education or experience may be substituted for some education/experience requirements.
Must have an active DOD Secret security clearance.
Must have an active Security+ certification.
Required experience includes imaging of new systems, system deployment and refresh, and Tier 2 support of standard office computing equipment (PC's, laptops, mobile devices, printers), PC operating systems (e.g., Windows 10/11), Microsoft Office Suite, O365, Teams, Active Directory, standard business software applications, and other standard end user managed tools and peripherals.
ITSM ticketing system experience required (e.g., Remedy, ServiceNow).
Must have a positive and patient customer service attitude, and the ability to effectively communicate orally and in writing.
Must be able to work independently and within a team.
Additional Skills
security+, Help desk, Help desk support, Service desk, Windows, Active directory, Troubleshooting, macos, itsm, servicenow
Experience Level Intermediate Level
Job Type & Location This is a Contract to Hire position based out of Mountain View, CA.
Position is full-time on-site at a government facility in Mountain View, CA.
Pay and Benefits The pay range for this position is $35.00 - $43.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Application Deadline This position is anticipated to close on Dec 2, 2025.
Equal Opportunity Statement The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
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