EY
GPS - ServiceNow Developer - Supervising Associate
EY, Washington, District of Columbia, us, 20022
GPS - ServiceNow Developer - Supervising Associate
Join to apply for the
GPS - ServiceNow Developer - Supervising Associate
role at
EY . Apply today and help shape a better working world. Overview
EY Government and Public Sector (“GPS”) is seeking a talented and experienced ServiceNow Developer/Administrator to join our team. This individual will play a key role in the design, development, and administration of the ServiceNow platform, including configuration, customization, and integration of the platform with other enterprise systems. The ideal candidate will have experience in both the administrative and development aspects of ServiceNow, with a strong focus on delivering high‑quality solutions that improve business processes. Your Key Responsibilities
Configure and manage ServiceNow instances, ensuring the platform is performing optimally. Administer user roles, permissions, and security settings in accordance with company policies. Perform routine system maintenance, including upgrades, patch management, and performance monitoring. Troubleshoot and resolve issues within the ServiceNow platform, ensuring minimal downtime and maximum performance. Develop and manage ServiceNow workflows, notifications, and business rules to streamline IT and business processes. Design, develop, and customize ServiceNow applications and modules (ITSM, ITOM, SPM, etc.) based on business requirements. Create and manage custom scripts (e.g., Business Rules, Script Includes, UI Policies, etc.) using ServiceNow scripting languages such as JavaScript, Glide, and AngularJS. Build custom forms, reports, and dashboards for business users. Implement and manage integrations between ServiceNow and third‑party systems (REST/SOAP integrations, import sets, etc.). Provide technical expertise and training to users and other team members on ServiceNow functionality and best practices. Provide Tier 2/3 support for complex incidents or requests related to ServiceNow. Troubleshoot, debug, and resolve complex ServiceNow issues, ensuring fast resolution and minimal impact on business operations. Document solutions and issues in a knowledge base for future reference. Skills And Attributes For Success
Undergraduate degree in Computer Science, Information Systems, Business Administration or related field. Proficiency in ServiceNow development including scripting business rules, workflows, and UI Policies. Experience with ServiceNow integrations (REST, SOAP, Import Sets). Familiarity with ServiceNow Studio, Service Portal, and other development tools within the platform. Knowledge of ServiceNow reporting, dashboards, and performance analytics. Experience with workflow tools. Strong understanding of US Government’s expectations for IT control environment. Ability to plan, execute and deliver on projects in a timely manner. Ability to multi‑task on varying projects and initiatives. Attention to detail; organized and thorough. Excellent analytical and critical thinking skills. Ability to work with a diverse and geographically distributed team. To Qualify for the Role
3+ years of experience as a ServiceNow Developer and/or Administrator. Strong hands‑on experience with ServiceNow ITSM, ITOM, SPM etc. modules is required. ServiceNow Certified System Administrator (CSA) is required. ServiceNow Certified Application Developer (CAD) is preferred. Ability to obtain and maintain a Top Secret Security Clearance. Ideally
ServiceNow Certified Implementation Specialist (CIS) in relevant modules (ITSM, ITOM, SPM etc.) is a plus. What Working At EY Offers
We offer a competitive compensation package where you’ll be rewarded based on your performance and recognized for the value you bring to our business. In addition, our Total Rewards package includes medical and dental coverage, pension and 401(k) plans, flexible time off with 19 observed holidays, and a range of programs and benefits designed to support your physical, financial and social well‑being. About EY
As a global leader in assurance, tax, transaction and consulting services, we hire and develop the most passionate people in their field to help build a better working world. This starts with a culture that believes in giving you the training, opportunities and creative freedom to make things better. So that whenever you join, however long you stay, the exceptional EY experience lasts a lifetime. Equal Employment Opportunity
EY provides equal employment opportunities to applicants and employees without regard to race, color, religion, age, sex, sexual orientation, gender identity, gender expression, pregnancy, genetic information, national origin, protected veteran status, disability status or any other legally protected basis, including arrest and conviction records, in accordance with applicable law. EY is committed to providing reasonable accommodation to qualified individuals with disabilities including veterans with disabilities. If you have a disability and either need assistance applying online or need to request an accommodation during any part of the application process, please call 1-800-EY-HELP3 and follow the provided options. Seniority level
Associate Employment type
Full‑time Job function
Health Care Provider Industries
Professional Services
#J-18808-Ljbffr
Join to apply for the
GPS - ServiceNow Developer - Supervising Associate
role at
EY . Apply today and help shape a better working world. Overview
EY Government and Public Sector (“GPS”) is seeking a talented and experienced ServiceNow Developer/Administrator to join our team. This individual will play a key role in the design, development, and administration of the ServiceNow platform, including configuration, customization, and integration of the platform with other enterprise systems. The ideal candidate will have experience in both the administrative and development aspects of ServiceNow, with a strong focus on delivering high‑quality solutions that improve business processes. Your Key Responsibilities
Configure and manage ServiceNow instances, ensuring the platform is performing optimally. Administer user roles, permissions, and security settings in accordance with company policies. Perform routine system maintenance, including upgrades, patch management, and performance monitoring. Troubleshoot and resolve issues within the ServiceNow platform, ensuring minimal downtime and maximum performance. Develop and manage ServiceNow workflows, notifications, and business rules to streamline IT and business processes. Design, develop, and customize ServiceNow applications and modules (ITSM, ITOM, SPM, etc.) based on business requirements. Create and manage custom scripts (e.g., Business Rules, Script Includes, UI Policies, etc.) using ServiceNow scripting languages such as JavaScript, Glide, and AngularJS. Build custom forms, reports, and dashboards for business users. Implement and manage integrations between ServiceNow and third‑party systems (REST/SOAP integrations, import sets, etc.). Provide technical expertise and training to users and other team members on ServiceNow functionality and best practices. Provide Tier 2/3 support for complex incidents or requests related to ServiceNow. Troubleshoot, debug, and resolve complex ServiceNow issues, ensuring fast resolution and minimal impact on business operations. Document solutions and issues in a knowledge base for future reference. Skills And Attributes For Success
Undergraduate degree in Computer Science, Information Systems, Business Administration or related field. Proficiency in ServiceNow development including scripting business rules, workflows, and UI Policies. Experience with ServiceNow integrations (REST, SOAP, Import Sets). Familiarity with ServiceNow Studio, Service Portal, and other development tools within the platform. Knowledge of ServiceNow reporting, dashboards, and performance analytics. Experience with workflow tools. Strong understanding of US Government’s expectations for IT control environment. Ability to plan, execute and deliver on projects in a timely manner. Ability to multi‑task on varying projects and initiatives. Attention to detail; organized and thorough. Excellent analytical and critical thinking skills. Ability to work with a diverse and geographically distributed team. To Qualify for the Role
3+ years of experience as a ServiceNow Developer and/or Administrator. Strong hands‑on experience with ServiceNow ITSM, ITOM, SPM etc. modules is required. ServiceNow Certified System Administrator (CSA) is required. ServiceNow Certified Application Developer (CAD) is preferred. Ability to obtain and maintain a Top Secret Security Clearance. Ideally
ServiceNow Certified Implementation Specialist (CIS) in relevant modules (ITSM, ITOM, SPM etc.) is a plus. What Working At EY Offers
We offer a competitive compensation package where you’ll be rewarded based on your performance and recognized for the value you bring to our business. In addition, our Total Rewards package includes medical and dental coverage, pension and 401(k) plans, flexible time off with 19 observed holidays, and a range of programs and benefits designed to support your physical, financial and social well‑being. About EY
As a global leader in assurance, tax, transaction and consulting services, we hire and develop the most passionate people in their field to help build a better working world. This starts with a culture that believes in giving you the training, opportunities and creative freedom to make things better. So that whenever you join, however long you stay, the exceptional EY experience lasts a lifetime. Equal Employment Opportunity
EY provides equal employment opportunities to applicants and employees without regard to race, color, religion, age, sex, sexual orientation, gender identity, gender expression, pregnancy, genetic information, national origin, protected veteran status, disability status or any other legally protected basis, including arrest and conviction records, in accordance with applicable law. EY is committed to providing reasonable accommodation to qualified individuals with disabilities including veterans with disabilities. If you have a disability and either need assistance applying online or need to request an accommodation during any part of the application process, please call 1-800-EY-HELP3 and follow the provided options. Seniority level
Associate Employment type
Full‑time Job function
Health Care Provider Industries
Professional Services
#J-18808-Ljbffr