SusieCakes Bakery
At SusieCakes, we make old-fashioned, sentimental dessert favorites – just like you may remember from your childhood! Our bakeries are filled with the delicious tastes and sweet smells of cakes, cupcakes, cookies, pies, and bars— all baked from scratch, on‑site daily, using the freshest and finest ingredients. Our signature Celebration Cake is a birthday staple on tens of thousands of tables. Our bakeries mix the nostalgia of the past with the warmth and feel of a modern, neighborhood bakery. “Connecting through Celebration” is our purpose and what we strive for every day with our team members, our guests and our community.
Our bakeries are lively and bustling with genuinely friendly people who have the “hospitality gene.” They understand the importance of what they do every day and are empowered to make days better. Their connections to our guests and to each other are what separates SusieCakes from other bakeries.
Benefits & Perks
Flexible work schedule
Free non‑slip shoes (annually!)
Birthday month PTO with complimentary cake
Company holidays off (Thanksgiving, December 25th-27th, and New Year’s Day)
Medical, dental, vision insurance
Vacation, 401k, FSA
Pet rescue reimbursement and pet insurance
Flexible return to work schedule for maternity leave
Generous discounts to all our delicious desserts!
Greet, welcome, and connect with guests. Maintain service quality standards by delivering premium guest service and treating each guest as a VIP. Anticipate guest needs and provide tailored suggestions. Handle all guest transactions in an efficient, professional and competent manner. Perform guest service tasks and other duties as instructed by Manager‑on‑Duty (MOD) or General Manager. Deliver product on an as‑needed basis.
Responsibilities
Maintain positive guest and team relations by living company values
Deliver premium guest service according to steps of service and standard operating procedures
Take and hand out guest orders with attention to detail and accuracy
Delivering product on an ongoing basis and according to business needs
Answer questions about daily/custom offerings and pricing with confidence
Identify and recover guests who are dissatisfied with service and/or product
Perform shifts as scheduled to open and close the bakery
Perform dishwasher duties as needed
Assist culinary team as needed
Ensure all food is prepared, handled and stored according to all required food safety code standards
Qualifications
One year of experience in a customer service environment preferred
Previous quick service food handling experience in either the hospitality or food and beverage industry a plus
Attention to detail
Excellent verbal and written communication skills
Must be able to safely utilize all bakery equipment
Ability to work in multiple regional locations
Ability to work in cross functional roles as needed (front‑of‑house & back‑of‑house)
Ability to adapt to a flexible schedule according to business needs
Ability to transport product and make deliveries when needed
Must have reliable transportation and valid driver’s license
Physical Requirements
Frequent walking, kneeling, bending and reaching overhead
Able to stand for extended periods of time
Must be able to lift, move and carry up to 50 pounds
Education
High school diploma or GED required
Language Skills
Must be able to speak, read and write English for safety reasons
Other
Ability to work flexible hours, including weekends and holidays, as needed
Referrals increase your chances of interviewing at SusieCakes Bakery by 2x.
#J-18808-Ljbffr
Our bakeries are lively and bustling with genuinely friendly people who have the “hospitality gene.” They understand the importance of what they do every day and are empowered to make days better. Their connections to our guests and to each other are what separates SusieCakes from other bakeries.
Benefits & Perks
Flexible work schedule
Free non‑slip shoes (annually!)
Birthday month PTO with complimentary cake
Company holidays off (Thanksgiving, December 25th-27th, and New Year’s Day)
Medical, dental, vision insurance
Vacation, 401k, FSA
Pet rescue reimbursement and pet insurance
Flexible return to work schedule for maternity leave
Generous discounts to all our delicious desserts!
Greet, welcome, and connect with guests. Maintain service quality standards by delivering premium guest service and treating each guest as a VIP. Anticipate guest needs and provide tailored suggestions. Handle all guest transactions in an efficient, professional and competent manner. Perform guest service tasks and other duties as instructed by Manager‑on‑Duty (MOD) or General Manager. Deliver product on an as‑needed basis.
Responsibilities
Maintain positive guest and team relations by living company values
Deliver premium guest service according to steps of service and standard operating procedures
Take and hand out guest orders with attention to detail and accuracy
Delivering product on an ongoing basis and according to business needs
Answer questions about daily/custom offerings and pricing with confidence
Identify and recover guests who are dissatisfied with service and/or product
Perform shifts as scheduled to open and close the bakery
Perform dishwasher duties as needed
Assist culinary team as needed
Ensure all food is prepared, handled and stored according to all required food safety code standards
Qualifications
One year of experience in a customer service environment preferred
Previous quick service food handling experience in either the hospitality or food and beverage industry a plus
Attention to detail
Excellent verbal and written communication skills
Must be able to safely utilize all bakery equipment
Ability to work in multiple regional locations
Ability to work in cross functional roles as needed (front‑of‑house & back‑of‑house)
Ability to adapt to a flexible schedule according to business needs
Ability to transport product and make deliveries when needed
Must have reliable transportation and valid driver’s license
Physical Requirements
Frequent walking, kneeling, bending and reaching overhead
Able to stand for extended periods of time
Must be able to lift, move and carry up to 50 pounds
Education
High school diploma or GED required
Language Skills
Must be able to speak, read and write English for safety reasons
Other
Ability to work flexible hours, including weekends and holidays, as needed
Referrals increase your chances of interviewing at SusieCakes Bakery by 2x.
#J-18808-Ljbffr