BlinkRx
Bilingual Customer Support Specialist(Korean/Vietnamese)
BlinkRx, Chesterfield, Missouri, United States, 63005
BlinkRx is currently hiring a
Bilingual Korean/Vietnamese Customer Support Specialist
to work full‑time with us. Interested candidates can share their resume to
rajkumar.medapati@blinkhealth.com .
Responsibilities
Receive inbound phone calls to resolve routine and new issues with patients, doctors and insurers.
Provide patient care to accurately support pharma programs and triage to appropriate teams when required.
Strive to meet and exceed structured performance targets.
Document all call information and data discovery according to operating procedures.
Utilize Knowledge Base materials as a foundation for resolving inquiries.
Maintain confidentiality of patient and proprietary information.
Develop a working knowledge of company related security and privacy practices.
Participate in continued education on product changes, new features and product launches.
Help improve the patient experience by sharing feedback with management to further develop the product, materials and processes.
Requirements
Bilingual Vietnamese required, with strong command of the English language.
High school diploma or GED required, Bachelor’s degree strongly preferred.
Customer service or inbound call center experience required.
Healthcare, pharmacy or other relevant industry experience strongly preferred.
Strong verbal and written communication skills.
Sound technical skills, analytical ability, good judgment, and strong operational focus.
A passion for providing top‑notch patient care.
Ability to work with peers in a team effort and cross‑functionally.
Strong technical aptitude and ability to learn complex new software.
Location / Hours
Full time , 40 hrs/week (5x8), rotating Saturdays 1/month: 9am‑5pm.
Availability Monday‑Friday across various shifts 8am‑9pm (including 8am‑4pm, 9am‑5pm, 10am‑6pm, 11am‑7pm, 12pm‑8pm, and 1pm‑9pm).
Scheduling flexibility, as your schedule may change over time according to business needs.
Onsite:
400 South Woods Mill Rd, Suite 100, Chesterfield, MO 63017.
Medical, dental, and vision insurance plans that fit your needs.
Paid time off, sick time & holidays.
Paid parental/baby bonding leave.
Daily meal stipend for onsite marketplace.
Pre‑tax transit benefits and free onsite parking.
Seniority level Entry level
Employment type Full‑time
Job function Customer Service
Industries Hospitals and Health Care, Retail Pharmacies, and Health and Human Services
#J-18808-Ljbffr
Bilingual Korean/Vietnamese Customer Support Specialist
to work full‑time with us. Interested candidates can share their resume to
rajkumar.medapati@blinkhealth.com .
Responsibilities
Receive inbound phone calls to resolve routine and new issues with patients, doctors and insurers.
Provide patient care to accurately support pharma programs and triage to appropriate teams when required.
Strive to meet and exceed structured performance targets.
Document all call information and data discovery according to operating procedures.
Utilize Knowledge Base materials as a foundation for resolving inquiries.
Maintain confidentiality of patient and proprietary information.
Develop a working knowledge of company related security and privacy practices.
Participate in continued education on product changes, new features and product launches.
Help improve the patient experience by sharing feedback with management to further develop the product, materials and processes.
Requirements
Bilingual Vietnamese required, with strong command of the English language.
High school diploma or GED required, Bachelor’s degree strongly preferred.
Customer service or inbound call center experience required.
Healthcare, pharmacy or other relevant industry experience strongly preferred.
Strong verbal and written communication skills.
Sound technical skills, analytical ability, good judgment, and strong operational focus.
A passion for providing top‑notch patient care.
Ability to work with peers in a team effort and cross‑functionally.
Strong technical aptitude and ability to learn complex new software.
Location / Hours
Full time , 40 hrs/week (5x8), rotating Saturdays 1/month: 9am‑5pm.
Availability Monday‑Friday across various shifts 8am‑9pm (including 8am‑4pm, 9am‑5pm, 10am‑6pm, 11am‑7pm, 12pm‑8pm, and 1pm‑9pm).
Scheduling flexibility, as your schedule may change over time according to business needs.
Onsite:
400 South Woods Mill Rd, Suite 100, Chesterfield, MO 63017.
Medical, dental, and vision insurance plans that fit your needs.
Paid time off, sick time & holidays.
Paid parental/baby bonding leave.
Daily meal stipend for onsite marketplace.
Pre‑tax transit benefits and free onsite parking.
Seniority level Entry level
Employment type Full‑time
Job function Customer Service
Industries Hospitals and Health Care, Retail Pharmacies, and Health and Human Services
#J-18808-Ljbffr