Apa Aesthetic
Front Desk Manager
Purpose: As the front desk manager, you are the first and last impression a patient has of our office. Your job is paramount to the success of our practice. Your interactions need to highlight our office core values from the initial telephone contact until the patient comes into the office. Your job is to ensure the patient experiences VIP care throughout their entire experience with our practice.
Administrative Duties
Register new patients according to established office protocols.
Verify and update patient information.
Schedule new patients and guide them through appointments.
Answer and manage all new patient calls and e‑mails.
Mark and signal in the schedule upon patient arrival using the blue note system to communicate room readiness.
Monitor the schedule proactively, adjusting to minimize patient wait times and ensure smooth workflow.
Manage external doctor care with follow up and follow through.
Coordinate hygiene appointments and keep 90% of patients active.
Maintain a 1.5‑month waitlist for patient appointments.
Keep a running list of “ASAP” patients to fill in cancellations to always keep the schedule capacity at 95‑100% and actively manage hygiene appointments.
Schedule follow‑up appointments for each patient before they leave the office.
Collect payments from patients at time of treatment and be familiar with Accounts Receivable and Dentrix Ascend.
Safeguard patient privacy and confidentiality.
Responsibilities
Oversee front desk staff, holding the team accountable for daily KPIs.
Manage flow of the office and daily schedule.
Always have a clear understanding of each patient's scheduled procedure, current room, and provide appropriate support.
Manage patient experience and oversee team performance.
Ensure patient rooms are prepared and offer refreshments; note comfort list preferences.
Assist in tracking, monitoring, and communicating patients throughout the entire Apa Experience journey.
Be informed of all activity in operatory rooms throughout the day, including patient status, treatment plans, and room needs.
Ensure all lab items needed for procedures are in order the day prior.
Ensure all lab prescriptions are complete and address any work that needs to be sent out.
Make sure client comforts are available for the Dental Assistant prior to appointment.
Develop personal sales techniques to maximize patient conversion.
Demonstrate an in-depth knowledge of the process and treatment plans for each patient.
Seniority Level Entry level
Employment Type Full‑time
Job Function Other
Industries Dentists
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Administrative Duties
Register new patients according to established office protocols.
Verify and update patient information.
Schedule new patients and guide them through appointments.
Answer and manage all new patient calls and e‑mails.
Mark and signal in the schedule upon patient arrival using the blue note system to communicate room readiness.
Monitor the schedule proactively, adjusting to minimize patient wait times and ensure smooth workflow.
Manage external doctor care with follow up and follow through.
Coordinate hygiene appointments and keep 90% of patients active.
Maintain a 1.5‑month waitlist for patient appointments.
Keep a running list of “ASAP” patients to fill in cancellations to always keep the schedule capacity at 95‑100% and actively manage hygiene appointments.
Schedule follow‑up appointments for each patient before they leave the office.
Collect payments from patients at time of treatment and be familiar with Accounts Receivable and Dentrix Ascend.
Safeguard patient privacy and confidentiality.
Responsibilities
Oversee front desk staff, holding the team accountable for daily KPIs.
Manage flow of the office and daily schedule.
Always have a clear understanding of each patient's scheduled procedure, current room, and provide appropriate support.
Manage patient experience and oversee team performance.
Ensure patient rooms are prepared and offer refreshments; note comfort list preferences.
Assist in tracking, monitoring, and communicating patients throughout the entire Apa Experience journey.
Be informed of all activity in operatory rooms throughout the day, including patient status, treatment plans, and room needs.
Ensure all lab items needed for procedures are in order the day prior.
Ensure all lab prescriptions are complete and address any work that needs to be sent out.
Make sure client comforts are available for the Dental Assistant prior to appointment.
Develop personal sales techniques to maximize patient conversion.
Demonstrate an in-depth knowledge of the process and treatment plans for each patient.
Seniority Level Entry level
Employment Type Full‑time
Job Function Other
Industries Dentists
#J-18808-Ljbffr