Sysdyne Technologies
The Chief Operating Officer (COO) plays a pivotal role in translating strategy into execution, scaling operations, and ensuring cross-functional alignment. As the CEO’s right hand, the COO leads with speed, accountability, and precision—building the organizational muscle needed to grow efficiently and sustainably. This role is ideal for a builder-operator who thrives in high-growth SaaS environments and understands how to scale people, systems, and customer experience without losing agility or quality.
WHAT DEFINES THE IDEAL COO
Thinks like a builder/operator, not just a process manager Obsessed with speed, scalability, and execution Balances structure vs. flexibility based on growth phase Combines data-informed decisions with action bias Capable of attracting and retaining top-tier talent in high-velocity environments KEY RESPONSIBILITIES
Operational Leadership & Execution
Below covers everything you need to know about what this opportunity entails, as well as what is expected from applicants.
Translate strategic goals into operational plans and drive execution across departments (Sales, CS, Support, Product Ops, etc.) Build and refine systems and processes that support rapid, sustainable growth Establish company-wide KPIs, OKRs, dashboards, and business cadence (e.g., QBRs, leadership reviews) Customer Lifecycle Ownership (Post-Sales) Oversee onboarding, implementation, customer training, and support Reduce churn, improve product adoption, and accelerate time-to-value Build scalable customer education and enablement programs Leverage automation and AI (chat, voice, CRM triggers) to deliver efficient but personalized support
M&A, Strategic Partnerships & CEO Leverage Lead or support M&A diligence and post-deal integration Represent the company in strategic conversations with partners or investors Take ownership of internal initiatives to free up CEO capacity Cross-Functional Alignment Ensure tight coordination between Sales, Marketing, Product, Finance, and Customer Experience Optimize post-sales handoffs to improve retention, expansion, and NRR Establish feedback loops from customer-facing teams to product/engineering Strategic Projects & Growth Initiatives Lead initiatives like pricing strategy, market expansion, and packaging optimization Own complex, cross-functional projects that drive strategic advantage Team & Organizational Development Build high-performing org structures across post-sales, RevOps, and support Drive performance management, cultural alignment, and operational excellence Design scalable processes that avoid chaos during hypergrowth Revenue Operations Oversight Align Sales, CS, and Marketing with unified systems and process discipline Lead RevOps or oversee it directly in absence of a VP/Director Ensure integration and optimization of tools (CRM, billing, CPQ, etc.) IDEAL CANDIDATE PROFILE
10+ years of senior leadership experience in SaaS or B2B tech, ideally with ownership of Customer Experience, Support, or COO-level responsibilities Proven success scaling post-sales orgs that deliver high NRR and exceptional customer outcomes Deep understanding of onboarding, enablement, training, and churn reduction Experience implementing AI and automation to scale support and CX Highly organized, outcome-oriented, and trusted in executive settings WHAT SUCCESS LOOKS LIKE
Customers onboard faster, stay longer, and become advocates Post-sales operations scale smoothly without compromising experience Internal and external training programs are repeatable, structured, and effective The CEO is empowered to focus on growth and strategy while execution runs seamlessly
Please email resumes to: hr@sysdynetechnologies.com Competitive Wage (based on experience and/or knowledge) 401k Paid Time Off, Holiday Pay and Bereavement Pay
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Thinks like a builder/operator, not just a process manager Obsessed with speed, scalability, and execution Balances structure vs. flexibility based on growth phase Combines data-informed decisions with action bias Capable of attracting and retaining top-tier talent in high-velocity environments KEY RESPONSIBILITIES
Operational Leadership & Execution
Below covers everything you need to know about what this opportunity entails, as well as what is expected from applicants.
Translate strategic goals into operational plans and drive execution across departments (Sales, CS, Support, Product Ops, etc.) Build and refine systems and processes that support rapid, sustainable growth Establish company-wide KPIs, OKRs, dashboards, and business cadence (e.g., QBRs, leadership reviews) Customer Lifecycle Ownership (Post-Sales) Oversee onboarding, implementation, customer training, and support Reduce churn, improve product adoption, and accelerate time-to-value Build scalable customer education and enablement programs Leverage automation and AI (chat, voice, CRM triggers) to deliver efficient but personalized support
M&A, Strategic Partnerships & CEO Leverage Lead or support M&A diligence and post-deal integration Represent the company in strategic conversations with partners or investors Take ownership of internal initiatives to free up CEO capacity Cross-Functional Alignment Ensure tight coordination between Sales, Marketing, Product, Finance, and Customer Experience Optimize post-sales handoffs to improve retention, expansion, and NRR Establish feedback loops from customer-facing teams to product/engineering Strategic Projects & Growth Initiatives Lead initiatives like pricing strategy, market expansion, and packaging optimization Own complex, cross-functional projects that drive strategic advantage Team & Organizational Development Build high-performing org structures across post-sales, RevOps, and support Drive performance management, cultural alignment, and operational excellence Design scalable processes that avoid chaos during hypergrowth Revenue Operations Oversight Align Sales, CS, and Marketing with unified systems and process discipline Lead RevOps or oversee it directly in absence of a VP/Director Ensure integration and optimization of tools (CRM, billing, CPQ, etc.) IDEAL CANDIDATE PROFILE
10+ years of senior leadership experience in SaaS or B2B tech, ideally with ownership of Customer Experience, Support, or COO-level responsibilities Proven success scaling post-sales orgs that deliver high NRR and exceptional customer outcomes Deep understanding of onboarding, enablement, training, and churn reduction Experience implementing AI and automation to scale support and CX Highly organized, outcome-oriented, and trusted in executive settings WHAT SUCCESS LOOKS LIKE
Customers onboard faster, stay longer, and become advocates Post-sales operations scale smoothly without compromising experience Internal and external training programs are repeatable, structured, and effective The CEO is empowered to focus on growth and strategy while execution runs seamlessly
Please email resumes to: hr@sysdynetechnologies.com Competitive Wage (based on experience and/or knowledge) 401k Paid Time Off, Holiday Pay and Bereavement Pay
#J-18808-Ljbffr