Vriba
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Onshore Service Delivery Manager Experience Required:
15+ years in IT Service Delivery, with people and portfolio management experience About the Role We are seeking a proactive and experienced
Onshore Service Delivery Manager
to lead the delivery of IT services to global clients. This role requires strong people leadership skills combined with the ability to manage a portfolio of client engagements or service lines. You will be responsible for ensuring high-quality service delivery, managing offshore resources, and driving customer satisfaction while contributing to strategic growth and operational excellence. Key Responsibilities Service Delivery Management Ensure consistent, high-quality delivery of services in accordance with SLAs and KPIs. Serve as the primary offshore point of contact for service escalations, performance reviews, and continuous improvement. Coordinate with onshore and offshore stakeholders to align on priorities, risks, and resolutions. Lead incident and problem management processes, including RCA and long-term resolution strategies. People Management Manage and mentor offshore delivery teams, including team leads and individual contributors. Oversee resource allocation, workload balancing, performance management, and training plans. Build a culture of accountability, service excellence, and continuous learning within the team. Oversee a portfolio of service engagements or client accounts supported from offshore. Track portfolio-level metrics including profitability, resource utilization, and delivery performance. Drive customer satisfaction, renewal rates, and identify opportunities for upselling or service expansion. Collaborate with business development and account management teams to support growth initiatives. Required Skills and Qualifications Bachelor’s degree in IT, Engineering, Business, or related field; PMP and/or ITIL certification preferred. 15+ years of experience in IT service delivery or operations, with at least 5 years managing teams. Demonstrated experience managing delivery across multiple accounts, projects, or service lines. Excellent leadership, stakeholder management, and communication skills. Strong understanding of ITIL processes and service management tools (e.g., ServiceNow, Jira). Financial acumen to manage service budgets, forecasts, and profitability analysis. Preferred Skills Exposure to cloud environments (AWS, Azure), enterprise applications (e.g., SAP, ServiceNow), or ITSM platforms. Experience working in Agile, DevOps, or hybrid delivery models. Prior experience with contract governance, change control, and managed services delivery. Kindly share the updated resume to
keerthanah.sekar@vriba.com/manisha.vemula@vriba.com Seniority level
Seniority level Not Applicable Employment type
Employment type Full-time Job function
Job function Engineering and Information Technology Industries IT Services and IT Consulting Referrals increase your chances of interviewing at Vriba by 2x Get notified about new Senior Integration Engineer jobs in
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Continue with Google Continue with Google Continue with Google Continue with Google Continue with Google Continue with Google Continue with Google Continue with Google Continue with Google Continue with Google Continue with Google Continue with Google Job Title:
Onshore Service Delivery Manager Experience Required:
15+ years in IT Service Delivery, with people and portfolio management experience About the Role We are seeking a proactive and experienced
Onshore Service Delivery Manager
to lead the delivery of IT services to global clients. This role requires strong people leadership skills combined with the ability to manage a portfolio of client engagements or service lines. You will be responsible for ensuring high-quality service delivery, managing offshore resources, and driving customer satisfaction while contributing to strategic growth and operational excellence. Key Responsibilities Service Delivery Management Ensure consistent, high-quality delivery of services in accordance with SLAs and KPIs. Serve as the primary offshore point of contact for service escalations, performance reviews, and continuous improvement. Coordinate with onshore and offshore stakeholders to align on priorities, risks, and resolutions. Lead incident and problem management processes, including RCA and long-term resolution strategies. People Management Manage and mentor offshore delivery teams, including team leads and individual contributors. Oversee resource allocation, workload balancing, performance management, and training plans. Build a culture of accountability, service excellence, and continuous learning within the team. Oversee a portfolio of service engagements or client accounts supported from offshore. Track portfolio-level metrics including profitability, resource utilization, and delivery performance. Drive customer satisfaction, renewal rates, and identify opportunities for upselling or service expansion. Collaborate with business development and account management teams to support growth initiatives. Required Skills and Qualifications Bachelor’s degree in IT, Engineering, Business, or related field; PMP and/or ITIL certification preferred. 15+ years of experience in IT service delivery or operations, with at least 5 years managing teams. Demonstrated experience managing delivery across multiple accounts, projects, or service lines. Excellent leadership, stakeholder management, and communication skills. Strong understanding of ITIL processes and service management tools (e.g., ServiceNow, Jira). Financial acumen to manage service budgets, forecasts, and profitability analysis. Preferred Skills Exposure to cloud environments (AWS, Azure), enterprise applications (e.g., SAP, ServiceNow), or ITSM platforms. Experience working in Agile, DevOps, or hybrid delivery models. Prior experience with contract governance, change control, and managed services delivery. Kindly share the updated resume to
keerthanah.sekar@vriba.com/manisha.vemula@vriba.com Seniority level
Seniority level Not Applicable Employment type
Employment type Full-time Job function
Job function Engineering and Information Technology Industries IT Services and IT Consulting Referrals increase your chances of interviewing at Vriba by 2x Get notified about new Senior Integration Engineer jobs in
Dallas, TX . Dallas, TX $135,000 - $230,000 7 hours ago Digital Software Engineer Senior Manager
Digital Software Engineer Senior Manager, VP
Dallas, TX $180,000 - $200,000 16 hours ago Dallas, TX $140,000.00 - $170,000.00 4 weeks ago Dallas-Fort Worth Metroplex $125,000.00 - $130,000.00 3 weeks ago Sr. Software Engineer - Investment Manager
Senior Vice President Software Engineer - Controls Engineering - Global Banking & Markets - Dallas
Senior Software Engineer/Solution Architect (Hands-On | Dallas)
Sr. Software Engineer - Payments Support
Dallas, TX $138,400.00 - $173,000.00 3 weeks ago Dallas-Fort Worth Metroplex $135,000.00 - $165,000.00 2 weeks ago Solutions Architect with CoPilot / AI Code Generator
Digital S/W Eng Sr Analyst - C12 - IRVING
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr