SKIMS
Director, Product Management - Commerce (Web & App)
SKIMS, California, Missouri, United States, 65018
Director, Product Management – Commerce (Web & App)
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Director, Product Management – Commerce (Web & App)
role at
SKIMS
About SKIMS SKIMS is a solutions‑oriented brand creating the next generation of underwear, loungewear, and shapewear. We set new standards with our game‑changing products and are a driving force within pop culture.
Role Overview The Director of Commerce leads the day‑to‑day performance, execution, and operational excellence of our web and mobile app commerce channels. This role ensures flawless customer experience delivery, tight cross‑functional alignment, and operational scalability across teams. A key focus will be developing new processes with Digital Product Managers across Web and App to ensure both channels evolve cohesively and the organization can scale.
Key Responsibilities Channel Operations
Oversee daily accuracy, readiness, and quality across web and app
Ensure flawless execution of launches, promotions, and content updates
Partner with Merchandising on product, pricing, and assortment accuracy
Align with Marketing and Creative to deliver on‑time campaign execution
Leading Web & App Digital Product Managers
Provide insights on business drivers, workflows, and dependencies that inform product direction
Support PMs during scoping and development with channel nuances and go‑to‑market needs
Align on timelines and release readiness to ensure clean feature rollouts across channels
Partner on post‑launch analysis to understand impact and inform future improvements
Cross‑Channel Alignment & Scaling
Consolidate web and app business, merchandising, and operational needs into unified plans
Identify scaling needs across workflows, tools, communication, and processes
Optimize rituals and checkpoints to keep teams operating in sync
Provide visibility into capacity, resourcing, and org needs as channels grow
Product Partnership & Operational Product Management
Translate business and channel needs into clear inputs for Product, UX, and Engineering
Monitor post‑launch performance and provide insights for continuous improvement
Surface operational gaps, friction points, and optimization opportunities
Performance & Optimization
Own and monitor channel KPIs including conversion, funnel health, AOV, app engagement, and revenue
Analyze weekly performance and share insights with cross‑functional partners
Recommend data‑backed improvements across customer experience and operations
Monitor journeys across web and app to identify optimization opportunities
Team Leadership & Scaling
Lead and develop the Digital Commerce Product team with a focus on speed, accuracy, and scalability
Optimize and build processes and documentation that support growing digital complexity
Assess evolving team needs, skill gaps, and structure as channels expand
Skills, Knowledge & Expertise
8–12+ years in product management, digital commerce, eCommerce operations, and/or digital channel management
Experience managing high‑volume web and/or app storefronts
Strong analytical skills with comfort owning channel performance metrics
Proven partner across Merch, Marketing, Creative, Planning, CX, and Product
Strong understanding of eCommerce operations, CMS workflows, and digital conversion drivers
Highly organized, detail‑oriented, and effective in fast‑paced environments
Compensation: $210,000 – $225,000 / year
Benefits and Culture
100% Company Paid Healthcare (medical, dental, vision)
Kind Body Fertility Benefits
401(k) savings plan with up to 4% match
Unlimited PTO
Full Access to LinkedIn learning
Employee Discounts
Perks (HQ Location)
Free weekly catered lunch at HQ – M/W/Th
Dog‑Friendly office
Free Swag Giveaways
Annual Holiday Party
Annual Summer Party
Invitations to pop‑ups and other company events
Complimentary daily office snacks and beverages
Seniority Level Director
Employment Type Full‑time
Job Function Product Management and Marketing
Industries Retail Apparel and Fashion
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Director, Product Management – Commerce (Web & App)
role at
SKIMS
About SKIMS SKIMS is a solutions‑oriented brand creating the next generation of underwear, loungewear, and shapewear. We set new standards with our game‑changing products and are a driving force within pop culture.
Role Overview The Director of Commerce leads the day‑to‑day performance, execution, and operational excellence of our web and mobile app commerce channels. This role ensures flawless customer experience delivery, tight cross‑functional alignment, and operational scalability across teams. A key focus will be developing new processes with Digital Product Managers across Web and App to ensure both channels evolve cohesively and the organization can scale.
Key Responsibilities Channel Operations
Oversee daily accuracy, readiness, and quality across web and app
Ensure flawless execution of launches, promotions, and content updates
Partner with Merchandising on product, pricing, and assortment accuracy
Align with Marketing and Creative to deliver on‑time campaign execution
Leading Web & App Digital Product Managers
Provide insights on business drivers, workflows, and dependencies that inform product direction
Support PMs during scoping and development with channel nuances and go‑to‑market needs
Align on timelines and release readiness to ensure clean feature rollouts across channels
Partner on post‑launch analysis to understand impact and inform future improvements
Cross‑Channel Alignment & Scaling
Consolidate web and app business, merchandising, and operational needs into unified plans
Identify scaling needs across workflows, tools, communication, and processes
Optimize rituals and checkpoints to keep teams operating in sync
Provide visibility into capacity, resourcing, and org needs as channels grow
Product Partnership & Operational Product Management
Translate business and channel needs into clear inputs for Product, UX, and Engineering
Monitor post‑launch performance and provide insights for continuous improvement
Surface operational gaps, friction points, and optimization opportunities
Performance & Optimization
Own and monitor channel KPIs including conversion, funnel health, AOV, app engagement, and revenue
Analyze weekly performance and share insights with cross‑functional partners
Recommend data‑backed improvements across customer experience and operations
Monitor journeys across web and app to identify optimization opportunities
Team Leadership & Scaling
Lead and develop the Digital Commerce Product team with a focus on speed, accuracy, and scalability
Optimize and build processes and documentation that support growing digital complexity
Assess evolving team needs, skill gaps, and structure as channels expand
Skills, Knowledge & Expertise
8–12+ years in product management, digital commerce, eCommerce operations, and/or digital channel management
Experience managing high‑volume web and/or app storefronts
Strong analytical skills with comfort owning channel performance metrics
Proven partner across Merch, Marketing, Creative, Planning, CX, and Product
Strong understanding of eCommerce operations, CMS workflows, and digital conversion drivers
Highly organized, detail‑oriented, and effective in fast‑paced environments
Compensation: $210,000 – $225,000 / year
Benefits and Culture
100% Company Paid Healthcare (medical, dental, vision)
Kind Body Fertility Benefits
401(k) savings plan with up to 4% match
Unlimited PTO
Full Access to LinkedIn learning
Employee Discounts
Perks (HQ Location)
Free weekly catered lunch at HQ – M/W/Th
Dog‑Friendly office
Free Swag Giveaways
Annual Holiday Party
Annual Summer Party
Invitations to pop‑ups and other company events
Complimentary daily office snacks and beverages
Seniority Level Director
Employment Type Full‑time
Job Function Product Management and Marketing
Industries Retail Apparel and Fashion
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