PwC Experience Center Stockholm
FS Insurance Management Consultant - Senior Manager
PwC Experience Center Stockholm, Dallas, Texas, United States, 75215
Job Title:
FS Insurance Management Consultant – Senior Manager
Category:
Operations Consulting
Level:
Senior Manager
Specialty/Competency:
Operations
Industry/Sector:
Insurance
Job Type:
Regular
Time Type:
Full time
Travel Requirements:
Up to 60%
Start Year:
2026
Job ID:
683225WD
Locations:
Chicago, IL; New York, NY; Dallas, TX
A career in our Customer Service practice, within Operations Consulting services, will provide you with the opportunity to help our clients optimise all elements of their operations to move beyond the role of a cost effective business enabler and become a source of competitive advantages. We focus on product innovation and development, supply chain, procurement and sourcing, manufacturing operations, service operations and capital asset programmes to drive both growth and profitability. Our team helps organisations improve their customer interface, service delivery, and middle and back office operations. We use customer insights and market analytics to help our clients make smarter decisions, integrate products and services, and optimise their customer operations to enable sustainable growth.
The Opportunity As part of the Customer Service team you lead the creation and implementation of impactful customer service initiatives. As a Senior Manager you lead large projects, innovate processes, and maintain operational excellence while interacting with clients at a senior level to drive project success. You are also responsible for building trust with multi-level teams and stakeholders through open and honest conversation, motivating and coaching teams to solve complex problems.
Responsibilities
Lead the development and execution of customer service initiatives
Drive project success through senior client interactions
Innovate and improve processes to maintain operational excellence
Build trust with teams and stakeholders through transparent communication
Motivate and coach teams to address and resolve complex issues
Apply strategic thinking to deliver impactful results
Maintain a focus on achieving top-quality outcomes
Foster a collaborative and inclusive team environment
What You Must Have
Bachelor's Degree
7 years of combined experience in Consulting and the Insurance industry
What Sets You Apart
Bachelor's Degree in Actuarial Science, Banking and Insurance, Banking and Finance, Business Administration/Management, Economics, Economics and Finance, Economics and Finance & Technology, Finance, Finance & Technology, Management Information Systems, Organizational Management, Operations Management/Research preferred
Proven success in operationalizing business strategies
Proficiency in transforming chain functions
Client relationship and network building skills
Experience in quantitative and qualitative benchmarking
Ability to manage complex business initiatives
Proficiency in insurance technology and analytics
Leadership and team-building abilities
Learn more about how we work: https://pwc.to/how-we-work
The salary range for this position is: $124,000 - $280,000, plus individuals may be eligible for an annual discretionary bonus. For roles that are based in Maryland, this is the listed salary range for this position. Actual compensation within the range will be dependent upon the individual's skills, experience, qualifications and location, and applicable employment laws. PwC offers a wide range of benefits, including medical, dental, vision, 401k, holiday pay, vacation, personal and family sick leave, and more. To view our benefits at a glance, please visit https://pwc.to/benefits-at-a-glance
As PwC is anequal opportunity employer, all qualified applicants will receive consideration for employment at PwC without regard to race; color; religion; national origin; sex (including pregnancy, sexual orientation, and gender identity); age; disability; genetic information (including family medical history); veteran, marital, or citizenship status; or, any other status protected by law.
For only those qualified applicants that are impacted by the Los Angeles County Fair Chance Ordinance for Employers, the Los Angeles' Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, San Diego County Fair Chance Ordinance, and the California Fair Chance Act, where applicable, arrest or conviction records will be considered for Employment in accordance with these laws. At PwC, we recognize that conviction records may have a direct, adverse, and negative relationship to responsibilities such as accessing sensitive company or customer information, handling proprietary assets, or collaborating closely with team members. We evaluate these factors thoughtfully to establish a secure and trusted workplace for all.
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FS Insurance Management Consultant – Senior Manager
Category:
Operations Consulting
Level:
Senior Manager
Specialty/Competency:
Operations
Industry/Sector:
Insurance
Job Type:
Regular
Time Type:
Full time
Travel Requirements:
Up to 60%
Start Year:
2026
Job ID:
683225WD
Locations:
Chicago, IL; New York, NY; Dallas, TX
A career in our Customer Service practice, within Operations Consulting services, will provide you with the opportunity to help our clients optimise all elements of their operations to move beyond the role of a cost effective business enabler and become a source of competitive advantages. We focus on product innovation and development, supply chain, procurement and sourcing, manufacturing operations, service operations and capital asset programmes to drive both growth and profitability. Our team helps organisations improve their customer interface, service delivery, and middle and back office operations. We use customer insights and market analytics to help our clients make smarter decisions, integrate products and services, and optimise their customer operations to enable sustainable growth.
The Opportunity As part of the Customer Service team you lead the creation and implementation of impactful customer service initiatives. As a Senior Manager you lead large projects, innovate processes, and maintain operational excellence while interacting with clients at a senior level to drive project success. You are also responsible for building trust with multi-level teams and stakeholders through open and honest conversation, motivating and coaching teams to solve complex problems.
Responsibilities
Lead the development and execution of customer service initiatives
Drive project success through senior client interactions
Innovate and improve processes to maintain operational excellence
Build trust with teams and stakeholders through transparent communication
Motivate and coach teams to address and resolve complex issues
Apply strategic thinking to deliver impactful results
Maintain a focus on achieving top-quality outcomes
Foster a collaborative and inclusive team environment
What You Must Have
Bachelor's Degree
7 years of combined experience in Consulting and the Insurance industry
What Sets You Apart
Bachelor's Degree in Actuarial Science, Banking and Insurance, Banking and Finance, Business Administration/Management, Economics, Economics and Finance, Economics and Finance & Technology, Finance, Finance & Technology, Management Information Systems, Organizational Management, Operations Management/Research preferred
Proven success in operationalizing business strategies
Proficiency in transforming chain functions
Client relationship and network building skills
Experience in quantitative and qualitative benchmarking
Ability to manage complex business initiatives
Proficiency in insurance technology and analytics
Leadership and team-building abilities
Learn more about how we work: https://pwc.to/how-we-work
The salary range for this position is: $124,000 - $280,000, plus individuals may be eligible for an annual discretionary bonus. For roles that are based in Maryland, this is the listed salary range for this position. Actual compensation within the range will be dependent upon the individual's skills, experience, qualifications and location, and applicable employment laws. PwC offers a wide range of benefits, including medical, dental, vision, 401k, holiday pay, vacation, personal and family sick leave, and more. To view our benefits at a glance, please visit https://pwc.to/benefits-at-a-glance
As PwC is anequal opportunity employer, all qualified applicants will receive consideration for employment at PwC without regard to race; color; religion; national origin; sex (including pregnancy, sexual orientation, and gender identity); age; disability; genetic information (including family medical history); veteran, marital, or citizenship status; or, any other status protected by law.
For only those qualified applicants that are impacted by the Los Angeles County Fair Chance Ordinance for Employers, the Los Angeles' Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, San Diego County Fair Chance Ordinance, and the California Fair Chance Act, where applicable, arrest or conviction records will be considered for Employment in accordance with these laws. At PwC, we recognize that conviction records may have a direct, adverse, and negative relationship to responsibilities such as accessing sensitive company or customer information, handling proprietary assets, or collaborating closely with team members. We evaluate these factors thoughtfully to establish a secure and trusted workplace for all.
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