Lead Full-Time Dock Worker / Customer Service Representative Job at Dayton Freig

Overview Join a stable and growing organization offering quick advancement and a professional, positive, and people-centered work environment with modern facilities and clean, late model equipment. Comprehensive benefits package includes: Health, Dental, Vision, AD&D, etc. Paid holidays (8); paid vacation and personal days 401(k) plan with Company Match Responsibilities As a Lead Dock Worker/Customer Service Representative, you will load and unload freight in a productive, safe, and claims-free manner, assisting Dayton Freight customers with various inquiries including freight pickup requests, managing rate quotes or freight charges, and appointments or special requests. Complete pre and post trip inspections on all dock equipment. Properly document all freight control processes. Participate in Dayton Freight’s training and improvement programs. Be available for irregular work schedules, alternating work shifts, and/or assignments. Adhere to the operational procedures and guidelines contained in the Dayton Freight Driver/Dockworker Manual. Dispatch P&D Drivers. Plan Outbound Dock setup. Manage W&R process. OS&D checks, reports, and inspections. Receive, control, and enter incoming claims. Manage incoming customer/internal emails and mail. Manage and coordinate weekly claim payment reports with payables. Prepare bills of lading and delivery receipts. Maintain excellent communication with external and internal customers as well as interline companies. Ability to remain stationary for up to 90% of the shift. Ability to ascend to and descend from a forklift, as needed. Ability to perform essential functions of the role on a concrete floor that may become slippery when wet. Ability to perform essential functions of the role while exposed to varying outside temperatures. Qualifications 18 years of age. Basic math skills. Fluent in English. Able to pass a drug screen. Benefits We offer a comprehensive benefits package including: Health, Dental, Vision, AD&D, etc. Paid holidays (8); paid vacation and personal days. 401(k) plan with Company Match. #J-18808-Ljbffr