Prime Matter Labs is hiring: Customer Service in Rochester

1 year ago Be among the first 25 applicants Get AI-powered advice on this job and more exclusive features. Direct Quote is looking for an Customer Service Manager to join our team in our local office. This person will operate as the lead on all critical business accounts. The focus of this vital role is to manage the relationship with the client by creating a positive working relationship. The Account Manager is responsible for addressing client issues and responding to questions. The ideal candidate comes with experience in account management and developing new business opportunities among both existing and new customers. Excellent cross-functional experience working with customer service and product development to improve the entire customer experience is a critical factor in this role. Responsibilities: Oversee customer account management – Includes developing new business along with negotiating new clients and agreements to maximize profits Collaborate cross-functionally – Work closely with the sales team to achieve quotas while keeping clients satisfied and engaged with products and services Ensure delivery to customers - Facilitate the timely and successful delivery of solutions according to customer needs and objectives Requirements: Bachelor's degree in Business, Sales or related field Strong verbal and written communications skills Excellent listening, negotiation, and presentation abilities Familiarity with CRM software preferred Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level Some travel required for this role Powered by JazzHR 6sd2Qvs5iN Seniority level Seniority level Mid-Senior level Employment type Employment type Full-time Job function Job function Other Industries Internet Publishing Referrals increase your chances of interviewing at Prime Matter Labs by 2x Get notified about new Customer Service Specialist jobs in Rochester, NY . Customer Service Representative - State Farm Agent Team Member Rochester, NY $40,000.00-$65,000.00 1 year ago Customer Service Representative (CSR) - Durable Medical Equipment (DME) Client Service Representative / Boarding Customer Relations Representative - State Farm Agent Team Member Webster, NY $50,000.00-$70,000.00 1 month ago Customer Service Representative - State Farm Agent Team Member Brockport, NY $35,000.00-$42,000.00 2 years ago Future Opening: Customer Service Representative - State Farm Agent Team Member Customer Service Representative - State Farm Agent Team Member Webster, NY $40,000.00-$50,000.00 2 years ago Victor, NY $65,000.00-$70,000.00 2 days ago Rochester, NY $55,600.00-$88,600.00 2 weeks ago Guest Experience Lead | Clover View Plaza Customer Service Representative - State Farm Agent Team Member Victor, NY $37,000.00-$60,000.00 2 years ago Customer Service Representative - FS - AP We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr