Schumacher Automotive Group
Join to apply for the
Service Advisor
role at
Schumacher Automotive Group 3 days ago Be among the first 25 applicants Why Choose Us?
Brand Icon Company in business for over 52 years. Comprehensive Health Benefits Program including low rates for high and low‑deductible medical plans with United Health Care; Met Life Dental Insurance; Met Life Vision Insurance. Free Basic Life Insurance. Supplemental Insurance (STD/LTD, Life Insurance, Legal Consultative Services, Health Savings Account). Employee Assistance Program (Consulting Services, Work/Life Balance Support). 401K Savings and Retirement plan with company match. Paid Time Off to include vacation time, sick time, major holidays, bereavement leave. Family Fund, a company contribution to support employees with medical hardships. Degrees at Work Program; earn your bachelor’s or master’s degree along with books for FREE at our Delray location. Discounts to our employees on vehicles, service, and parts. Training, resources and opportunities for career growth and advancement, tailored to individual performance, experience and interests. Position Description
The
Service Advisor
oversees day‑to‑day operations and flow of the Service Drive, promptly greets customers, and assists them with any questions or concerns regarding scheduled maintenance, mechanical or factory warranty. The Service Advisor serves as a liaison between customers and technicians, swiftly resolving questions and matters that may occur. Essential Job Responsibilities
Advises customers about necessary service for routine maintenance. Helps identify a mechanical problem by questioning the customer or doing a visual inspection or road test. Confers with customers about inspection results, recommends corrective procedures and prepares work order for needed repairs. Prepares a repair order showing time, cost, and labor estimates for service. Writes a brief description of the customer’s concern on the repair order to help the technician locate the problem. Explains the work performed and the repair order charges to the customer. Obtains customer and vehicle data prior to arrival when possible. Greets customers in a timely, friendly manner and obtains vehicle information. Refers to service history, inspects vehicle, and recommends additional needed service. Advises customers on the care of their cars and the value of maintaining their vehicles in accordance with manufacturers' specifications. Provides a complete and accurate written cost estimate for labor and parts. Establishes “promised time.” Checks with dispatcher, if necessary. Obtains customer’s signature on repair order; provides customer with a copy. Establishes customer’s method of payment. Obtains credit approval if necessary. Checks on progress of repair throughout the day. Contacts customers regarding any changes in the estimate or promised time, explains cost and time requirements in detail, and gets proper authorization before any additional repairs are performed. Excellent customer service skills. Additional duties as assigned by management. Schedule
8‑hour shift Day Shift Education and Requirements
High school or equivalent. Who Are We Looking For?
High school diploma or general education degree (GED). At least 6 months of experience as a Service Advisor/Writer at dealership required. Customer Service experience preferred. A solid track record of performance and strong CSI scores. Prefer CDK experience but will train the right candidate. Previous sales/negotiation experience a plus. Excellent organizational and time management skills with the ability to follow‑through. Self‑motivated with a strong desire to succeed. Professional appearance and good work ethics. Must be able to clearly address customer queries or concerns. Able to handle minor customer complaints and maintain high customer satisfaction standards. Valid Florida Driver’s License. All applicants must pass pre‑employment testing to qualify for employment. Pre‑Employment testing includes a successful background check and drug testing. Schumacher Auto provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
#J-18808-Ljbffr
Service Advisor
role at
Schumacher Automotive Group 3 days ago Be among the first 25 applicants Why Choose Us?
Brand Icon Company in business for over 52 years. Comprehensive Health Benefits Program including low rates for high and low‑deductible medical plans with United Health Care; Met Life Dental Insurance; Met Life Vision Insurance. Free Basic Life Insurance. Supplemental Insurance (STD/LTD, Life Insurance, Legal Consultative Services, Health Savings Account). Employee Assistance Program (Consulting Services, Work/Life Balance Support). 401K Savings and Retirement plan with company match. Paid Time Off to include vacation time, sick time, major holidays, bereavement leave. Family Fund, a company contribution to support employees with medical hardships. Degrees at Work Program; earn your bachelor’s or master’s degree along with books for FREE at our Delray location. Discounts to our employees on vehicles, service, and parts. Training, resources and opportunities for career growth and advancement, tailored to individual performance, experience and interests. Position Description
The
Service Advisor
oversees day‑to‑day operations and flow of the Service Drive, promptly greets customers, and assists them with any questions or concerns regarding scheduled maintenance, mechanical or factory warranty. The Service Advisor serves as a liaison between customers and technicians, swiftly resolving questions and matters that may occur. Essential Job Responsibilities
Advises customers about necessary service for routine maintenance. Helps identify a mechanical problem by questioning the customer or doing a visual inspection or road test. Confers with customers about inspection results, recommends corrective procedures and prepares work order for needed repairs. Prepares a repair order showing time, cost, and labor estimates for service. Writes a brief description of the customer’s concern on the repair order to help the technician locate the problem. Explains the work performed and the repair order charges to the customer. Obtains customer and vehicle data prior to arrival when possible. Greets customers in a timely, friendly manner and obtains vehicle information. Refers to service history, inspects vehicle, and recommends additional needed service. Advises customers on the care of their cars and the value of maintaining their vehicles in accordance with manufacturers' specifications. Provides a complete and accurate written cost estimate for labor and parts. Establishes “promised time.” Checks with dispatcher, if necessary. Obtains customer’s signature on repair order; provides customer with a copy. Establishes customer’s method of payment. Obtains credit approval if necessary. Checks on progress of repair throughout the day. Contacts customers regarding any changes in the estimate or promised time, explains cost and time requirements in detail, and gets proper authorization before any additional repairs are performed. Excellent customer service skills. Additional duties as assigned by management. Schedule
8‑hour shift Day Shift Education and Requirements
High school or equivalent. Who Are We Looking For?
High school diploma or general education degree (GED). At least 6 months of experience as a Service Advisor/Writer at dealership required. Customer Service experience preferred. A solid track record of performance and strong CSI scores. Prefer CDK experience but will train the right candidate. Previous sales/negotiation experience a plus. Excellent organizational and time management skills with the ability to follow‑through. Self‑motivated with a strong desire to succeed. Professional appearance and good work ethics. Must be able to clearly address customer queries or concerns. Able to handle minor customer complaints and maintain high customer satisfaction standards. Valid Florida Driver’s License. All applicants must pass pre‑employment testing to qualify for employment. Pre‑Employment testing includes a successful background check and drug testing. Schumacher Auto provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
#J-18808-Ljbffr