Sulzer
HST Service Specialist – Full Time – Easley, SC, United States
Sulzer is a leading engineering company with a proud heritage of innovation. Join our global team to grow your expertise and develop innovative solutions that enable a prosperous and more sustainable society.
We are looking for a HST Service Specialist to join our FE_WIBU team in the United States.
Your main tasks and responsibilities
Assist our customer base including our reps, distributors and authorized service centers with their service and technical needs
Lead initial field troubleshooting and expedite technical and engineering support as needed
Ensure customer satisfaction and loyalty by consulting with, assisting and resolving requests, inquiries and complaints, both verbally and in writing
Handle inbound calls effectively and efficiently through the use of proactive customer service and have the knowledge and ability to handle general inquiry calls, as well as technical calls
Exhibit strong interpersonal skills, be positive, pleasant, respectful and customer‑focused
Create a satisfying experience for the customer by using professional customer service techniques, personalizing and focusing on adding value
Resolve questions/concerns efficiently and effectively
Initiate return authorizations and create customer file
Makes warranty determinations based on evaluations performed by in‑house and outsourced authorized service center evaluation reports
Log reports back to manufacturing units for back‑charging warranty claims
Expedite service and warranty orders through the system until completion
Follow quality procedures according to ISO 9001
To succeed in this role, you will need
College degree preferred or equal job experience
5 years customer service experience
Strong computer skills including but not limited to Windows XP / Microsoft Office / use of Web
Superior organizational skills
Able to multi‑task, keep to schedules and deadlines
Ability to work independently and be team focused
Mechanical background in rotating equipment a plus
What we offer you
Competitive Paid Time Off (3 weeks to start)
12 company paid holidays per year
Annual Bonus Program
Full medical, dental, and vision benefits
Company‑paid short‑term and long‑term disability, company‑paid life insurance
6% 401(k) or Roth company match with immediate vesting
Company‑paid retirement security contributions following 1 year of employment
Tuition reimbursement/educational assistance
Contact Information Reach out to Kerry Wilt at
Kerry.Wilt@sulzer.com
or Hiring Manager – John Burt. Our team is looking forward hearing from you!
Sulzer is an equal opportunity employer. We believe in the strength of a diverse workforce and are committed to offering an inclusive work environment.
We are proud to be recognized as a Top Employer 2025 in Brazil, China, Finland, Germany, Ireland, Switzerland, South Africa, the UK and the USA.
Seniority level Mid‑Senior level
Employment type Full‑time
Job function Other
Industries Machinery Manufacturing
#J-18808-Ljbffr
We are looking for a HST Service Specialist to join our FE_WIBU team in the United States.
Your main tasks and responsibilities
Assist our customer base including our reps, distributors and authorized service centers with their service and technical needs
Lead initial field troubleshooting and expedite technical and engineering support as needed
Ensure customer satisfaction and loyalty by consulting with, assisting and resolving requests, inquiries and complaints, both verbally and in writing
Handle inbound calls effectively and efficiently through the use of proactive customer service and have the knowledge and ability to handle general inquiry calls, as well as technical calls
Exhibit strong interpersonal skills, be positive, pleasant, respectful and customer‑focused
Create a satisfying experience for the customer by using professional customer service techniques, personalizing and focusing on adding value
Resolve questions/concerns efficiently and effectively
Initiate return authorizations and create customer file
Makes warranty determinations based on evaluations performed by in‑house and outsourced authorized service center evaluation reports
Log reports back to manufacturing units for back‑charging warranty claims
Expedite service and warranty orders through the system until completion
Follow quality procedures according to ISO 9001
To succeed in this role, you will need
College degree preferred or equal job experience
5 years customer service experience
Strong computer skills including but not limited to Windows XP / Microsoft Office / use of Web
Superior organizational skills
Able to multi‑task, keep to schedules and deadlines
Ability to work independently and be team focused
Mechanical background in rotating equipment a plus
What we offer you
Competitive Paid Time Off (3 weeks to start)
12 company paid holidays per year
Annual Bonus Program
Full medical, dental, and vision benefits
Company‑paid short‑term and long‑term disability, company‑paid life insurance
6% 401(k) or Roth company match with immediate vesting
Company‑paid retirement security contributions following 1 year of employment
Tuition reimbursement/educational assistance
Contact Information Reach out to Kerry Wilt at
Kerry.Wilt@sulzer.com
or Hiring Manager – John Burt. Our team is looking forward hearing from you!
Sulzer is an equal opportunity employer. We believe in the strength of a diverse workforce and are committed to offering an inclusive work environment.
We are proud to be recognized as a Top Employer 2025 in Brazil, China, Finland, Germany, Ireland, Switzerland, South Africa, the UK and the USA.
Seniority level Mid‑Senior level
Employment type Full‑time
Job function Other
Industries Machinery Manufacturing
#J-18808-Ljbffr