Northeast Grocery
Assistant Customer Service Manager Cortland, NY
Northeast Grocery, Slab City, New York, United States
Overview
Responsible to ensure each Front End associate provides fast, friendly, and efficient customer service. Oversees the entire Front End operation of the store to include customer checkout (registers, scanning, and service), bottle return, cleaning of the break room and restrooms, and the parking lot and sidewalk area of store operations. Ensures all front end policies and procedures are adhered to at all times. Assists the Customer Service Manager to ensure that all company programs are communicated to and adhered to by all Front End associates. ESSENTIAL DUTIES AND RESPONSIBILITIES
Provide the highest level of customer service and courtesy at all times. Maintain 5S efficiency standards in daily operations. Ensure each associate asks every customer for an AdvantEdge Card. Promote positive customer interactions by smiling and acknowledging customers at the beginning and end of each transaction. Be aware of shrink-related items and how to control shrink. Train and supervise all cashiers, bottle associates, and service clerks. Schedule associates and perform other administrative-like duties. Maintain cashier controls and security in accordance with company policies and procedures. Ensure cash controls and over/short policies are adhered to. Ensure adequate supplies are available to operate the Front End area and maintain expense control. Manage cash control of all media collected at registers per company policies and procedures. Maintain detailed cashier log books to provide audit information in accordance with company regulations. Assist the Customer Service Manager with the maintenance of Front End expenses (e.g., payroll, cashier over/shorts, etc.). Ensure all customer orders are rung accurately, efficiently, and in accordance with corporate policies and procedures. Record pricing errors in a timely manner. Keep the Front End operation neat, safe, clean, and compliant with state sanitation regulations. Maintain a neat, clean, and organized workstation according to 5S standards at all times. Ensure Front End merchandising racks (e.g., cigarettes and candy) have adequate levels and are kept neat and clean. Ensure Front End associates consistently work within company efficiency standards. Perform other related duties as assigned by management and adhere to all company policies and procedures. MINIMUM QUALIFICATIONS
Must be at least 18 years of age. Satisfactory performance reviews. Strong organizational skills and ability to multi-task. Ability to manage others and demonstrate follow-through to achieve desired results and objectives. Strong communication skills. Basic literacy. Basic computer skills. EDUCATION AND EXPERIENCE
High School Diploma or equivalent. 1-3 years related experience. PHYSICAL REQUIREMENTS
Exposure to Cold Environment – Occasional 1-3 Hours Exposure to Hot Environment – Occasional 1-3 Hours Sitting – Occasional 1-3 Hours Squatting/Kneeling – Constant 5-8 Hours Pivoting – Constant 5-8 Hours Lifting – Occasional 1-3 Hours up to 75 lbs Pushing/Pulling – Frequent 3-5 Hours up to 75 lbs Lifting – Frequent 3-5 Hours up to 50 lbs Lifting – Occasional 1-3 Hours up to 25 lbs EQUIPMENT USED
Phone Computer Applications Calculator Register Cleaning tools, mop, broom, rake, and shovel Equipment used by a minor (under 18 years of age) , please refer to The Equipment use by Minor Associates policy dated: June 2008. Our Company does not discriminate against individuals on the basis of race, color, national origin, religion, sex, affection or sexual orientation, disability, age, marital status, liability for military service, status as a veteran, gender identity or expression, genetic information, pregnancy, and any other characteristic protected by applicable federal, state, or local laws. Should your hours and availability better fit the needs of another store or desired shift, we may consider your application for another location or shift.
#J-18808-Ljbffr
Responsible to ensure each Front End associate provides fast, friendly, and efficient customer service. Oversees the entire Front End operation of the store to include customer checkout (registers, scanning, and service), bottle return, cleaning of the break room and restrooms, and the parking lot and sidewalk area of store operations. Ensures all front end policies and procedures are adhered to at all times. Assists the Customer Service Manager to ensure that all company programs are communicated to and adhered to by all Front End associates. ESSENTIAL DUTIES AND RESPONSIBILITIES
Provide the highest level of customer service and courtesy at all times. Maintain 5S efficiency standards in daily operations. Ensure each associate asks every customer for an AdvantEdge Card. Promote positive customer interactions by smiling and acknowledging customers at the beginning and end of each transaction. Be aware of shrink-related items and how to control shrink. Train and supervise all cashiers, bottle associates, and service clerks. Schedule associates and perform other administrative-like duties. Maintain cashier controls and security in accordance with company policies and procedures. Ensure cash controls and over/short policies are adhered to. Ensure adequate supplies are available to operate the Front End area and maintain expense control. Manage cash control of all media collected at registers per company policies and procedures. Maintain detailed cashier log books to provide audit information in accordance with company regulations. Assist the Customer Service Manager with the maintenance of Front End expenses (e.g., payroll, cashier over/shorts, etc.). Ensure all customer orders are rung accurately, efficiently, and in accordance with corporate policies and procedures. Record pricing errors in a timely manner. Keep the Front End operation neat, safe, clean, and compliant with state sanitation regulations. Maintain a neat, clean, and organized workstation according to 5S standards at all times. Ensure Front End merchandising racks (e.g., cigarettes and candy) have adequate levels and are kept neat and clean. Ensure Front End associates consistently work within company efficiency standards. Perform other related duties as assigned by management and adhere to all company policies and procedures. MINIMUM QUALIFICATIONS
Must be at least 18 years of age. Satisfactory performance reviews. Strong organizational skills and ability to multi-task. Ability to manage others and demonstrate follow-through to achieve desired results and objectives. Strong communication skills. Basic literacy. Basic computer skills. EDUCATION AND EXPERIENCE
High School Diploma or equivalent. 1-3 years related experience. PHYSICAL REQUIREMENTS
Exposure to Cold Environment – Occasional 1-3 Hours Exposure to Hot Environment – Occasional 1-3 Hours Sitting – Occasional 1-3 Hours Squatting/Kneeling – Constant 5-8 Hours Pivoting – Constant 5-8 Hours Lifting – Occasional 1-3 Hours up to 75 lbs Pushing/Pulling – Frequent 3-5 Hours up to 75 lbs Lifting – Frequent 3-5 Hours up to 50 lbs Lifting – Occasional 1-3 Hours up to 25 lbs EQUIPMENT USED
Phone Computer Applications Calculator Register Cleaning tools, mop, broom, rake, and shovel Equipment used by a minor (under 18 years of age) , please refer to The Equipment use by Minor Associates policy dated: June 2008. Our Company does not discriminate against individuals on the basis of race, color, national origin, religion, sex, affection or sexual orientation, disability, age, marital status, liability for military service, status as a veteran, gender identity or expression, genetic information, pregnancy, and any other characteristic protected by applicable federal, state, or local laws. Should your hours and availability better fit the needs of another store or desired shift, we may consider your application for another location or shift.
#J-18808-Ljbffr