ITW
Job Description:
Job Summary
Selected candidate will perform inside sales support for internal and external customers including receiving, processing, investigating and resolving all incoming orders and inquiries from our field sales representatives and end users of our products. This individual will have direct contact with all levels of responsibility, including owners and executives of major businesses. The successful candidate will have frequent contact with both internal and external personnel along with customer contact that will require professionalism, courtesy and tact. The candidate should possess the knowledge and skills necessary to resolve wide and varied situations covering all aspects of the business and be able to implement recommendations and decisions regarding these matters. The position requires a highly organized individual capable of multitasking in a fast-paced customer service environment. They will be a self-starter capable of independent work and possess attention to detail, focusing on accuracy.
Responsibilities
Team oriented with the ability to effectively interact with co-workers, customers, sales and product lines
Proactive with good decision-making skills, able to work in an empowered environment
Excellent follow-up skills and attention to detail
Project management
Handling wide and varied inquiries from customer calls & emails
Accurate entry of all assigned customer orders
Maintenance of customer requirements and pricing
EDI order monitoring and maintenance as needed
Product knowledge and the ability to answer questions regarding use and care
Minimum Qualifications
Associate Degree in Business Administration/Marketing or equivalent experience
3+ years sales and/or customer support experience
Excellent oral, interpersonal, and written communication skills
Proficient in Microsoft Office products including Word, Excel, and Outlook
Excellent Teamwork, Time Management, Organizational, Follow up and Planning Skills.
Knowledge of freight terminology and shipping procedures
Familiarity of Credit and Collections processes
Ability to read and decipher quotations and purchase orders
Ability to enter and submit orders accurately
Ability to plan and coordinate projects as an individual contributor or as a member of a cross-functional team
Preferred Qualifications
Experience in Inside Sales Support for large volume accounts
Experience with Auto Quotes
Experience in CRM and Project Management
Job Summary
Selected candidate will perform inside sales support for internal and external customers including receiving, processing, investigating and resolving all incoming orders and inquiries from our field sales representatives and end users of our products. This individual will have direct contact with all levels of responsibility, including owners and executives of major businesses. The successful candidate will have frequent contact with both internal and external personnel along with customer contact that will require professionalism, courtesy and tact. The candidate should possess the knowledge and skills necessary to resolve wide and varied situations covering all aspects of the business and be able to implement recommendations and decisions regarding these matters. The position requires a highly organized individual capable of multitasking in a fast-paced customer service environment. They will be a self-starter capable of independent work and possess attention to detail, focusing on accuracy.
Responsibilities
Team oriented with the ability to effectively interact with co-workers, customers, sales and product lines
Proactive with good decision-making skills, able to work in an empowered environment
Excellent follow-up skills and attention to detail
Project management
Handling wide and varied inquiries from customer calls & emails
Accurate entry of all assigned customer orders
Maintenance of customer requirements and pricing
EDI order monitoring and maintenance as needed
Product knowledge and the ability to answer questions regarding use and care
Minimum Qualifications
Associate Degree in Business Administration/Marketing or equivalent experience
3+ years sales and/or customer support experience
Excellent oral, interpersonal, and written communication skills
Proficient in Microsoft Office products including Word, Excel, and Outlook
Excellent Teamwork, Time Management, Organizational, Follow up and Planning Skills.
Knowledge of freight terminology and shipping procedures
Familiarity of Credit and Collections processes
Ability to read and decipher quotations and purchase orders
Ability to enter and submit orders accurately
Ability to plan and coordinate projects as an individual contributor or as a member of a cross-functional team
Preferred Qualifications
Experience in Inside Sales Support for large volume accounts
Experience with Auto Quotes
Experience in CRM and Project Management