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Medium

Director, Quality Assurance

Medium, Glendale, Arizona, us, 85318

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Company Overview Age of Learning® is the leading developer of engaging and effective Pre‑K through 5th grade learning resources that help children build a strong foundation for academic success and a lifelong love of learning. The company’s research‑based curriculum, developed by education experts, includes the award‑winning programs ABCmouse.com® Early Learning Academy and Adventure Academy™, as well as the adaptive, personalized school solutions, My Math Academy®, My Reading Academy®, and My Reading Academy Español. Having served over 50 million children worldwide, Age of Learning is a global leader in efforts to advance equity, access, and opportunity for all children. To learn more about Age of Learning, visit.AgeofLearning.com.

Summary We are seeking a Director of Quality Assurance to lead the QA discipline for our flagship consumer products, ABCMouse and Adventure Academy. This role is ideal for a strategic and technically adept leader passionate about quality, accountability, and continuous improvement. You will oversee the full QA ecosystem, spanning manual and automated testing, observability, and release readiness, ensuring that every build meets the highest standards of reliability, performance, and user satisfaction.

This leader will elevate how QA is executed and measured at Age of Learning, building better traceability from requirements to releases. You will define and enforce processes that make testing coverage transparent, strengthen the connection between QA and production insights, and ensure our automation efforts are focused where they drive the most value. By combining technical expertise, data‑driven analysis, and team mentorship, you’ll play a key role in delivering exceptional learning experiences for millions of families worldwide.

Responsibilities

Own and evolve the QA strategy across both ABCMouse and Adventure Academy, balancing manual and automated testing to maximize coverage and reliability.

Establish end‑to‑end traceability between requirements, test cases, and production outcomes, ensuring full visibility into what was tested and why.

Analyze and optimize test coverage, identifying gaps across device types, features, and performance tiers to align testing with user demographics.

Drive continuous improvement in test documentation, defect triage, and regression analysis to reduce escaped bugs and improve release confidence.

Oversee automation strategy and roadmap, identifying high‑value automation opportunities while ensuring manual testing complements automation effectively.

Integrate QA into CI/CD pipelines, maintaining efficient pre‑release validation and post‑deployment verification processes.

Leverage observability and customer feedback tools (e.g., APM, CSAT, app reviews) to surface quality issues proactively and inform QA priorities.

Define and monitor quality metrics, ensuring QA effectiveness is measurable and actionable across teams and releases.

Lead and mentor a cross‑functional QA team, fostering accountability, technical excellence, and a shared culture of quality.

Collaborate closely with engineering, product, and release management to align QA processes with development velocity and business goals.

Minimum Qualifications

8+ years in QA or software testing roles, including hands‑on test design, execution, and automation.

3+ years in QA leadership or management roles, overseeing teams and frameworks.

Strong technical understanding of modern QA tools, automation frameworks, and scripting or programming relevant to testing.

Proven experience with both manual (functional, exploratory) and automated (UI, API, integration, E2E) testing methodologies.

Demonstrated success integrating QA with CI/CD pipelines and release processes.

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