BNY
Vice President, Service Delivery General Management Manager II
BNY, Florida, New York, United States
Vice President, Service Delivery General Management Manager II
Lake Mary, FL, United States Find out how well you match with this job Job ID 69470 Client Service Officer At BNY, our culture allows us to run our company better and enables employees’ growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world’s investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide. Recognized as a top destination for innovators, BNY is where bold ideas meet advanced technology and exceptional Together, we power the future of finance – and this is what #LifeAtBNY is all about. Join us and be part of something extraordinary. We’re seeking a future team member for the role of Client Service Officer (CSO) to join our US Transfer Agency team. This role is located in Lake Mary FL. Responsibilities
Oversee service levels across operating and systems areas, identifying and addressing weaknesses. Provide management reporting to clients and facilitate ongoing client review sessions and operational meetings. Act as the client’s advocate within BNY, ensuring satisfaction and escalating issues to senior management as needed. Partner with Operations to eliminate non-value-added processes and drive client initiatives such as fund mergers, liquidations, and conversions. Qualifications
Strong background in operations, systems, and company policies. Proven ability to resolve client issues effectively. Experience in financial management, contract negotiation, and project leadership. Excellent communication, teamwork, and problem-solving skills. Awards
America’s Most Innovative Companies, Fortune, 2025 World’s Most Admired Companies, Fortune 2025 “Most Just Companies”, Just Capital and CNBC, 2025 Benefits and Rewards
BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life’s journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your through moments that matter. Equal Employment Opportunity
BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans. Living Our BNY Principles
At BNY, our principles set the tone for our culture. They describe how we behave, how we act, how we treat each other and how we show up for our clients. Simply stated: It’s how we get things done together. Interested in a career at BNY? Sign up below to join our talent network, so you can learn about open roles and #LifeAtBNY – straight to your inbox.
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Lake Mary, FL, United States Find out how well you match with this job Job ID 69470 Client Service Officer At BNY, our culture allows us to run our company better and enables employees’ growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world’s investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide. Recognized as a top destination for innovators, BNY is where bold ideas meet advanced technology and exceptional Together, we power the future of finance – and this is what #LifeAtBNY is all about. Join us and be part of something extraordinary. We’re seeking a future team member for the role of Client Service Officer (CSO) to join our US Transfer Agency team. This role is located in Lake Mary FL. Responsibilities
Oversee service levels across operating and systems areas, identifying and addressing weaknesses. Provide management reporting to clients and facilitate ongoing client review sessions and operational meetings. Act as the client’s advocate within BNY, ensuring satisfaction and escalating issues to senior management as needed. Partner with Operations to eliminate non-value-added processes and drive client initiatives such as fund mergers, liquidations, and conversions. Qualifications
Strong background in operations, systems, and company policies. Proven ability to resolve client issues effectively. Experience in financial management, contract negotiation, and project leadership. Excellent communication, teamwork, and problem-solving skills. Awards
America’s Most Innovative Companies, Fortune, 2025 World’s Most Admired Companies, Fortune 2025 “Most Just Companies”, Just Capital and CNBC, 2025 Benefits and Rewards
BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life’s journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your through moments that matter. Equal Employment Opportunity
BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans. Living Our BNY Principles
At BNY, our principles set the tone for our culture. They describe how we behave, how we act, how we treat each other and how we show up for our clients. Simply stated: It’s how we get things done together. Interested in a career at BNY? Sign up below to join our talent network, so you can learn about open roles and #LifeAtBNY – straight to your inbox.
#J-18808-Ljbffr