Facilities Maintenance Management
Regional Operations Manager
Facilities Maintenance Management, San Antonio, Texas, United States, 78208
Benefits
401(k) matching Competitive salary Health insurance Opportunity for advancement Paid time off Training & development Overview
FMM is seeking a motivated professional to fill our Regional Operations Manager position. FMM is a maintenance and construction company servicing both residential and commercial clients nationwide. Job Summary: The Regional Operations Manager will be responsible for overseeing and optimizing the operations activities for our Services Department. This role ensures projects and client services are completed timely, within budget, and to the highest quality standards. The Regional Operations Manager will collaborate with our corporate office and coordinate with department managers, subcontractors, vendors, and our administrative staff to streamline operations, mitigate tasks, and maintain client satisfaction within the San Antonio Region. Responsibilities
Make decisions using the 5 values of FMM as your guide: Quality, Teamwork, Integrity, Safety, and Versatility Manage day-to-day operations and scheduling of Facilities Technicians to perform general repairs and maintenance Supervise technicians, project managers, site supervisors, and support staff, fostering collaboration and accountability across your region and with the corporate office Quarterly review of each facility under responsible area for each technician Assist “Client Service Center” to resolve unclear request Assist technicians with issues at client facilities Document employee performance, for direct reports, throughout the year and communicate action with employee for implementation Develop on call schedule for all technicians Engage with potential clients and effectively introduce and showcase the Company's full range of services Ensure internal processes are followed to improve operational efficiency, reduce costs, and enhance project delivery Adhere to operating procedures to ensure staff is operating as efficiently and effectively as possible Ensure training objectives are met for all staff within stated timeframe Ensure all staff actively participate in department goals Organize and lead weekly staff meetings with agenda and meeting minutes, ensuring four strategic meetings Ensure client contract compliance is upheld Manage vendor contracts, reviewing with clients as needed Serve as a key point of contact for clients, addressing concerns, providing updates, and ensuring satisfaction with project outcomes Schedule monthly visits with clients to ensure client satisfaction Coordinate client relocations and startup of new locations, including any necessary purchases Estimate and coordinate client construction projects from start to finish Address problems with staff and vendors to provide seamless service to clients Generate and send standard reports to clients Review open and completed work orders to ensure accuracy of labor, parts, and vendor costs Review preventive and on-demand work order billing Oversee inventory control and provide monthly reconciliation and job cost allocation to administration Oversee staff adherence to Vehicle Use Policy Lead Emergency Response effort in the event of manmade or natural disaster Provide courteous and prompt service to all internal and external client/customers and ensure that company/client confidentiality is assured Identify opportunities and recommend methods to improve service, work processes, and financial performance Assist co-workers in the completion of tasks and assignments to ensure continuity of service and contractual obligations are met or exceeded Orients new co-workers and actively supports teamwork throughout the company Participate in corporate and team meetings Participate in trade-specific organizations Required Skills and Abilities
Bachelors degree in a related field such as business management, facility management, or construction management Minimum 5 years experience in a trade specific role and in a management role (experience will be accepted in lieu of a degree) Knowledge of both residential and commercial systems Strong understanding of maintenance/construction processes, budgeting, scheduling, and safety regulations Proficient in project management software (CMiC, BuilderTrend, or similar) and Microsoft applications Ability to perform maintenance related tasks in the field if needed Problem solving and decision making under pressure Good written and oral communication skills Action driven while maintaining FMM\'s core values of Quality, Teamwork, Integrity, Safety, and Versatility A strong focus on customer relations Strong organizational and time-management skills Ability to build and maintain relationships with clients, vendors, and team members Detail-oriented with a focus on efficiency Adaptability to handle dynamic project demands and timelines Valid drivers license and clear driving record Ability to pass a drug screen Physical Requirements
Must be able to lift up to 15 pounds at a time Ability to pass a Fit for Duty Screening Benefits
Health Insurance - FMM will pay 50% of the employee's premium 401K Contribution - FMM will match employee contribution up to 3% Optional voluntary benefits Paid Time Off Paid Holidays Employee Assistance Program Company Provided Health Club membership Company Vehicle and Fuel Card or Vehicle Allowance dependent on company requirements Company Provided iPad or Laptop (dependent on company requirements) At FMM, we provide our clients with high quality, high value maintenance and constructions services while maintaining superior levels of communication, professionalism, integrity, and honesty with our staff, clients, suppliers, and professional associates. Our core values of Quality, Teamwork, Integrity, Safety, and Versatility are our driving force. If you are an individual who possesses these values, we look forward to hearing from you.
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401(k) matching Competitive salary Health insurance Opportunity for advancement Paid time off Training & development Overview
FMM is seeking a motivated professional to fill our Regional Operations Manager position. FMM is a maintenance and construction company servicing both residential and commercial clients nationwide. Job Summary: The Regional Operations Manager will be responsible for overseeing and optimizing the operations activities for our Services Department. This role ensures projects and client services are completed timely, within budget, and to the highest quality standards. The Regional Operations Manager will collaborate with our corporate office and coordinate with department managers, subcontractors, vendors, and our administrative staff to streamline operations, mitigate tasks, and maintain client satisfaction within the San Antonio Region. Responsibilities
Make decisions using the 5 values of FMM as your guide: Quality, Teamwork, Integrity, Safety, and Versatility Manage day-to-day operations and scheduling of Facilities Technicians to perform general repairs and maintenance Supervise technicians, project managers, site supervisors, and support staff, fostering collaboration and accountability across your region and with the corporate office Quarterly review of each facility under responsible area for each technician Assist “Client Service Center” to resolve unclear request Assist technicians with issues at client facilities Document employee performance, for direct reports, throughout the year and communicate action with employee for implementation Develop on call schedule for all technicians Engage with potential clients and effectively introduce and showcase the Company's full range of services Ensure internal processes are followed to improve operational efficiency, reduce costs, and enhance project delivery Adhere to operating procedures to ensure staff is operating as efficiently and effectively as possible Ensure training objectives are met for all staff within stated timeframe Ensure all staff actively participate in department goals Organize and lead weekly staff meetings with agenda and meeting minutes, ensuring four strategic meetings Ensure client contract compliance is upheld Manage vendor contracts, reviewing with clients as needed Serve as a key point of contact for clients, addressing concerns, providing updates, and ensuring satisfaction with project outcomes Schedule monthly visits with clients to ensure client satisfaction Coordinate client relocations and startup of new locations, including any necessary purchases Estimate and coordinate client construction projects from start to finish Address problems with staff and vendors to provide seamless service to clients Generate and send standard reports to clients Review open and completed work orders to ensure accuracy of labor, parts, and vendor costs Review preventive and on-demand work order billing Oversee inventory control and provide monthly reconciliation and job cost allocation to administration Oversee staff adherence to Vehicle Use Policy Lead Emergency Response effort in the event of manmade or natural disaster Provide courteous and prompt service to all internal and external client/customers and ensure that company/client confidentiality is assured Identify opportunities and recommend methods to improve service, work processes, and financial performance Assist co-workers in the completion of tasks and assignments to ensure continuity of service and contractual obligations are met or exceeded Orients new co-workers and actively supports teamwork throughout the company Participate in corporate and team meetings Participate in trade-specific organizations Required Skills and Abilities
Bachelors degree in a related field such as business management, facility management, or construction management Minimum 5 years experience in a trade specific role and in a management role (experience will be accepted in lieu of a degree) Knowledge of both residential and commercial systems Strong understanding of maintenance/construction processes, budgeting, scheduling, and safety regulations Proficient in project management software (CMiC, BuilderTrend, or similar) and Microsoft applications Ability to perform maintenance related tasks in the field if needed Problem solving and decision making under pressure Good written and oral communication skills Action driven while maintaining FMM\'s core values of Quality, Teamwork, Integrity, Safety, and Versatility A strong focus on customer relations Strong organizational and time-management skills Ability to build and maintain relationships with clients, vendors, and team members Detail-oriented with a focus on efficiency Adaptability to handle dynamic project demands and timelines Valid drivers license and clear driving record Ability to pass a drug screen Physical Requirements
Must be able to lift up to 15 pounds at a time Ability to pass a Fit for Duty Screening Benefits
Health Insurance - FMM will pay 50% of the employee's premium 401K Contribution - FMM will match employee contribution up to 3% Optional voluntary benefits Paid Time Off Paid Holidays Employee Assistance Program Company Provided Health Club membership Company Vehicle and Fuel Card or Vehicle Allowance dependent on company requirements Company Provided iPad or Laptop (dependent on company requirements) At FMM, we provide our clients with high quality, high value maintenance and constructions services while maintaining superior levels of communication, professionalism, integrity, and honesty with our staff, clients, suppliers, and professional associates. Our core values of Quality, Teamwork, Integrity, Safety, and Versatility are our driving force. If you are an individual who possesses these values, we look forward to hearing from you.
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