Amazon Web Services (AWS)
Enterprise Support Manager, ES - Amazon Dedicated Cloud, WWPS US Federal
Amazon Web Services (AWS), Arlington, Virginia, United States, 22201
Enterprise Support Manager, ES - Amazon Dedicated Cloud, WWPS US Federal
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DESCRIPTION
Application deadline: Feb 5, 2026
Amazon has built a reputation for excellence with recent examples of being named #1 in customer service, #1 most trusted, and #2 most innovative. Amazon Web Services (AWS) is carrying on that tradition while leading the world in Cloud technologies. As a member of the AWS Support team you will be at the forefront of this transformational technology assisting global financial services companies that are taking advantage of a growing set of services and features to run their mission‑critical applications. You will work with leading companies in the financial services space and directly with the engineering teams within Amazon developing these new capabilities.
The AWS Support team is seeking an Enterprise Support Manager who enjoys solving problems, working with customers, and has a background from a variety of different fields. If you have experience leading teams responsible for building or managing full application stacks from the system (Linux or Windows) up through a custom application, managing part of a network from layer 3 and higher, or web‑related programming that includes the consumption of web services we’d like to talk with you!
You Will Be Surrounded By People Who Are Incredibly Smart, Passionate About Cloud Computing, And Believe That World Class Support Is Critical To Customer Success. Every Day Will Bring New And Exciting Challenges On The Job While Your Team:
Responsibilities
Manages assigned Enterprise accounts and oversees support cases
Completes analysis and presents periodic reviews of operational performance to customer
Provides detailed reviews of service disruptions, metrics, and pre‑launch planning
Makes recommendations on how new AWS offerings fit into the company architecture
Advocates for customer features and requirements within AWS (be their voice internally)
Participates in customer meetings (onsite or via phone)
Knows and uses all key customer resolution tools across all service groups to facilitate rapid resolution of customer concerns
Works directly with Amazon Web Service engineers to ensure that customer issues are resolved as expediently as possible
About the Team The Americas Public Sector (AMER‑PS) Enterprise Support team is comprised of Enterprise Account Engineers (EAEs) and Enterprise Support Managers (ESMs) who hail from various Public Sector backgrounds. We seek a diverse talent pool with different technical backgrounds, perspectives and experiences to shepherd our Enterprise Support customers through their cloud journey. Public Sector entities often operate differently than Commercial/private sector in the ways they procure, adopt, accredit, and deploy technology. Our emphasis on serving these customers and their specific needs allows tailoring the Enterprise Support product to best suit them.
This position requires that the candidate selected be a US Citizen and obtain and maintain an active TS/SCI security clearance.
BASIC QUALIFICATIONS
Associate's degree or above, or CASP+ (CompTIA Advanced Security Practitioner) or CCSP (Certified Cloud Security Professional) or Cloud+ or CSSLP (Certified Secure Software Lifecycle Professional)
6+ years of technical engineering experience
4+ years managing technical teams
Current, active US Government Security Clearance of Top Secret or above
Passionate about customers and new technology
Experience working with enterprise software companies
PREFERRED QUALIFICATIONS
Experience with operational parameters and troubleshooting for three (3) of the following: compute, storage, networking, CDN, databases, DevOps, big data and analytics, security, applications development in a distributed systems environment
4+ years of professional work experience, or experience with AWS services or other cloud offerings
Experience positioning and selling innovative solutions to new and existing customers and market segments
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit
https://amazon.jobs/content/en/how-we-hire/accommodations
for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
Compensation Colorado: $169,000 - $228,600 annually
National: $152,100 - $262,800 annually
Company Amazon Web Services, Inc.
Job ID: A3129864
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Get AI-powered advice on this job and more exclusive features.
DESCRIPTION
Application deadline: Feb 5, 2026
Amazon has built a reputation for excellence with recent examples of being named #1 in customer service, #1 most trusted, and #2 most innovative. Amazon Web Services (AWS) is carrying on that tradition while leading the world in Cloud technologies. As a member of the AWS Support team you will be at the forefront of this transformational technology assisting global financial services companies that are taking advantage of a growing set of services and features to run their mission‑critical applications. You will work with leading companies in the financial services space and directly with the engineering teams within Amazon developing these new capabilities.
The AWS Support team is seeking an Enterprise Support Manager who enjoys solving problems, working with customers, and has a background from a variety of different fields. If you have experience leading teams responsible for building or managing full application stacks from the system (Linux or Windows) up through a custom application, managing part of a network from layer 3 and higher, or web‑related programming that includes the consumption of web services we’d like to talk with you!
You Will Be Surrounded By People Who Are Incredibly Smart, Passionate About Cloud Computing, And Believe That World Class Support Is Critical To Customer Success. Every Day Will Bring New And Exciting Challenges On The Job While Your Team:
Responsibilities
Manages assigned Enterprise accounts and oversees support cases
Completes analysis and presents periodic reviews of operational performance to customer
Provides detailed reviews of service disruptions, metrics, and pre‑launch planning
Makes recommendations on how new AWS offerings fit into the company architecture
Advocates for customer features and requirements within AWS (be their voice internally)
Participates in customer meetings (onsite or via phone)
Knows and uses all key customer resolution tools across all service groups to facilitate rapid resolution of customer concerns
Works directly with Amazon Web Service engineers to ensure that customer issues are resolved as expediently as possible
About the Team The Americas Public Sector (AMER‑PS) Enterprise Support team is comprised of Enterprise Account Engineers (EAEs) and Enterprise Support Managers (ESMs) who hail from various Public Sector backgrounds. We seek a diverse talent pool with different technical backgrounds, perspectives and experiences to shepherd our Enterprise Support customers through their cloud journey. Public Sector entities often operate differently than Commercial/private sector in the ways they procure, adopt, accredit, and deploy technology. Our emphasis on serving these customers and their specific needs allows tailoring the Enterprise Support product to best suit them.
This position requires that the candidate selected be a US Citizen and obtain and maintain an active TS/SCI security clearance.
BASIC QUALIFICATIONS
Associate's degree or above, or CASP+ (CompTIA Advanced Security Practitioner) or CCSP (Certified Cloud Security Professional) or Cloud+ or CSSLP (Certified Secure Software Lifecycle Professional)
6+ years of technical engineering experience
4+ years managing technical teams
Current, active US Government Security Clearance of Top Secret or above
Passionate about customers and new technology
Experience working with enterprise software companies
PREFERRED QUALIFICATIONS
Experience with operational parameters and troubleshooting for three (3) of the following: compute, storage, networking, CDN, databases, DevOps, big data and analytics, security, applications development in a distributed systems environment
4+ years of professional work experience, or experience with AWS services or other cloud offerings
Experience positioning and selling innovative solutions to new and existing customers and market segments
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit
https://amazon.jobs/content/en/how-we-hire/accommodations
for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
Compensation Colorado: $169,000 - $228,600 annually
National: $152,100 - $262,800 annually
Company Amazon Web Services, Inc.
Job ID: A3129864
#J-18808-Ljbffr