Innomotics
Join to apply for the
Repair Center Project Manager
role at
Innomotics
Location:
New Kensington, PA, 15068
The Role As a Customer Service Advocate (CSA) you will be representing and championing our customers' needs. If you are the successful candidate, you will report to the New Kensington Customer Service Manager and will be a vital part of supporting the Innomotics New Kensington Large Drives customers.
This is an onsite position, based in New Kensington, PA.
Primary Responsibilities
Lead & manage Customer Service (CS) projects, ensuring timely & budget-conscious delivery while meeting all project objectives.
Utilize appropriate tools for comprehensive project management, including planning, execution, documentation, and communication.
Develop and maintain detailed project plans, schedules, and budgets, tailored to customer/project specific requirements.
Support Customers by navigating them through the Innomotics processes & contacts.
Lead all aspects of assigned VIP & TSA Customer business.
Apply project management & engineering expertise to resolve project challenges and provide technical guidance throughout the project life cycle.
Monitor project performance, identify potential risks, and implement effective mitigation strategies.
Ensure projects comply with industry standards, safety regulations and company policies focused on Environmental, Health and Safety.
Leads all aspects of project communications (reporting, correspondence, meetings, etc.).
Actively engage with Repair Center technicians, manager, and team members.
Ensures that all project deliverables & requirements are complete.
Forecasts (with team) and handles risks & opportunities.
Leads change orders, warranty claims, PO updates, cost controls, forecasting & invoicing.
Next level of support above tactical project management to ensure positive customer experience.
Coordinates repair reports, repairs execution, warranty processing, root cause analysis, other.
Verifies, requests, and acquires customer alignment, project scope, etc.
Maintains lessons learned throughout the entirety of the project.
Closes the project at completion and archives project files.
Executes a variety of additional project management activities and support.
Maintains and monitors project costs & margin throughout project lifecycle.
Work with the Manager, Proposals, Finance, & Operations to manage account budgets, forecasts, and financial performance.
Required Knowledge/Skills, Education, And Experience
BS Degree in Project Management, Business, Engineering, or related field.
5 years + of project management or related experience.
Proven track record of building and managing client relationships, delivering successful marketing solutions in the pharmaceutical industry in scope, on time and on budget.
Ability to work in fast paced environment, multi-task, prioritize & handle time efficiently.
Excellent communication and presentation skills.
Quality Orientation – accurately checking processes and task requirements for the project.
Potential for 15% travel based on customer requested meetings and support.
Preferred Knowledge/Skills, Education, And Experience
Engineering or technical background.
Electrical/Industrial Equipment Knowledge.
Variable frequency drives experience.
Solid examples of Project Management experience.
Proficient in Microsoft Office programs.
4 - 5 years of customer service experience.
SAP or Similar Experience.
The pay range for this position is $71,300 – 122,900. The actual wage offered may be lower or higher depending on budget and candidate experience, knowledge, skills, qualifications, and premium geographic location.
Benefits
Competitive compensation based on qualifications.
Medical, dental, prescription and vision coverage, first day of employment.
Matching 401(k) (immediate employer match).
Competitive paid time off plan, paid holidays, and floating holidays.
Career development opportunities.
Education and tuition reimbursement programs available.
Paid parental leave.
Ready to power the future with us? Join Innomotics and start making a difference now.
Innomotics is an equal opportunity employer and values diversity. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status or disability status.
Applicants and employees are protected under Federal law from discrimination. To learn more, Click here.
Innomotics follows Executive Order 11246, including the Pay Transparency Nondiscrimination Provision. To learn more, Click here.
California residents have the right to receive additional notices about their personal information. To learn more, Click here.
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Repair Center Project Manager
role at
Innomotics
Location:
New Kensington, PA, 15068
The Role As a Customer Service Advocate (CSA) you will be representing and championing our customers' needs. If you are the successful candidate, you will report to the New Kensington Customer Service Manager and will be a vital part of supporting the Innomotics New Kensington Large Drives customers.
This is an onsite position, based in New Kensington, PA.
Primary Responsibilities
Lead & manage Customer Service (CS) projects, ensuring timely & budget-conscious delivery while meeting all project objectives.
Utilize appropriate tools for comprehensive project management, including planning, execution, documentation, and communication.
Develop and maintain detailed project plans, schedules, and budgets, tailored to customer/project specific requirements.
Support Customers by navigating them through the Innomotics processes & contacts.
Lead all aspects of assigned VIP & TSA Customer business.
Apply project management & engineering expertise to resolve project challenges and provide technical guidance throughout the project life cycle.
Monitor project performance, identify potential risks, and implement effective mitigation strategies.
Ensure projects comply with industry standards, safety regulations and company policies focused on Environmental, Health and Safety.
Leads all aspects of project communications (reporting, correspondence, meetings, etc.).
Actively engage with Repair Center technicians, manager, and team members.
Ensures that all project deliverables & requirements are complete.
Forecasts (with team) and handles risks & opportunities.
Leads change orders, warranty claims, PO updates, cost controls, forecasting & invoicing.
Next level of support above tactical project management to ensure positive customer experience.
Coordinates repair reports, repairs execution, warranty processing, root cause analysis, other.
Verifies, requests, and acquires customer alignment, project scope, etc.
Maintains lessons learned throughout the entirety of the project.
Closes the project at completion and archives project files.
Executes a variety of additional project management activities and support.
Maintains and monitors project costs & margin throughout project lifecycle.
Work with the Manager, Proposals, Finance, & Operations to manage account budgets, forecasts, and financial performance.
Required Knowledge/Skills, Education, And Experience
BS Degree in Project Management, Business, Engineering, or related field.
5 years + of project management or related experience.
Proven track record of building and managing client relationships, delivering successful marketing solutions in the pharmaceutical industry in scope, on time and on budget.
Ability to work in fast paced environment, multi-task, prioritize & handle time efficiently.
Excellent communication and presentation skills.
Quality Orientation – accurately checking processes and task requirements for the project.
Potential for 15% travel based on customer requested meetings and support.
Preferred Knowledge/Skills, Education, And Experience
Engineering or technical background.
Electrical/Industrial Equipment Knowledge.
Variable frequency drives experience.
Solid examples of Project Management experience.
Proficient in Microsoft Office programs.
4 - 5 years of customer service experience.
SAP or Similar Experience.
The pay range for this position is $71,300 – 122,900. The actual wage offered may be lower or higher depending on budget and candidate experience, knowledge, skills, qualifications, and premium geographic location.
Benefits
Competitive compensation based on qualifications.
Medical, dental, prescription and vision coverage, first day of employment.
Matching 401(k) (immediate employer match).
Competitive paid time off plan, paid holidays, and floating holidays.
Career development opportunities.
Education and tuition reimbursement programs available.
Paid parental leave.
Ready to power the future with us? Join Innomotics and start making a difference now.
Innomotics is an equal opportunity employer and values diversity. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status or disability status.
Applicants and employees are protected under Federal law from discrimination. To learn more, Click here.
Innomotics follows Executive Order 11246, including the Pay Transparency Nondiscrimination Provision. To learn more, Click here.
California residents have the right to receive additional notices about their personal information. To learn more, Click here.
#J-18808-Ljbffr