NYU Langone Health
Office Supervisor NYU Langone Ambulatory Care Bethpage
NYU Langone Health, Bethpage, New York, United States, 11714
Overview
NYU Langone Hospital—Long Island is a 591-bed university-affiliated medical center offering sophisticated diagnostic and therapeutic care in virtually every specialty and subspecialty of medicine and surgery. We are a major regional healthcare resource with a deep commitment to medical education and research, offering inpatient and outpatient services. At NYU Langone Health, equity and inclusion are fundamental values. We strive to be a place where our faculty, staff, and students of all identities can thrive. We embrace inclusion and individual skills, ideas, and knowledge. Learn more about NYU Langone Hospital—Long Island and connect with us on social media. Position Summary:
We have an exciting opportunity to join our team as an Office Supervisor, FGP - Bethpage - Multispecialty. In this role, the successful candidate will work alongside the Practice Manager or Regional Leader to oversee the daily operations of practice staff and patient care, communicate responsibilities, coordinate staff schedules, and promote a positive patient experience while maintaining efficient operations. Job Responsibilities
Ensures enforcement and adherence to FGP policies and procedures Hires, onboards, trains and monitors staff Supervises daily practice operations such as reception/phones, staffing and provider schedules, and workflows Promotes excellence in patient experience by reinforcing best practices and escalating issues as appropriate Monitors supply inventory and medical equipment maintenance Coordinates and participates in regular staff meetings and performance reviews Serves as liaison between non-physician staff and physicians to ensure effective and efficient workflows and patient access Communicates issues or roadblocks to the practice manager Performs other duties as needed Operations & Financial Management
Oversees staff and patient care functions of a Faculty Group Practice site Resolves employee issues and addresses procedure and performance related issues. Authorizes attendance, schedules, and sick time changes. Responsible for timekeeping and payroll for direct reports Functions as a liaison between non-physician staff and physicians to ensure effective service for patients. Establishes and maintains effective working relationships with group physicians. Serves as a role model and resource person for providing quality patient care and patient information as needed. Addresses provider concerns pertaining to day-to-day operations Ensures suites are properly staffed to avoid delays Ensures staff maintain cooperative relationships across job categories to facilitate appropriate reaction to needs and delays throughout the day Expected to set the tone/represent management team at all times Establishes office procedures and communicates responsibilities and expected performance to staff. Trains staff according to specific job responsibilities and expectations. Ensures appropriate cross-training and cross-coverage for all practice administrative activities Responsible for ensuring staff are aware of all FGP forms and how they are to be used Oversees and facilitates required training for new hires and existing staff on workflows, and policies and procedures to maintain standardization across the FGP Enforces adherence of NYULH and FGP policies and procedures and standards including HIPAA, Compliance, Human Resources, etc. Works with Practice Leadership to develop staffing standards, ongoing trainings and performance and productivity metrics Assists in implementation and oversight of key FGP operational initiatives including but not limited to MIPS, CheckMate, Patient Secure and digital scheduling Reviews operational dashboards and management reports to track performance and identify trends including MIPS, Epic front-end work-queues, waitlists, in-baskets, open encounters, and patient experience Identifies additional staff training requirements and coordinates as needed Monitors front-end processes including co pay collection, insurance verification, authorization and referral, records release requests, and front-end denials Places MCIT ticket when hardware at front-desk areas becomes non-functional Serves as liaison with other NYULH Department Representatives Performs other duties and projects as necessary Clinical Management
Optimizes patient flow and patient access Supports key initiatives related to MIPS, gaps in care and other clinical quality programs Ensures clinical in-baskets are maintained and open encounters are closed in a timely manner Works with Practice Leadership to enforce policies and procedures Ensures clinical compliance with Patient Safety initiatives and reporting Patient Experience & Access
Serves as NYU Langone Health Faculty Group Practice Brand Ambassador by upholding the NYULH mission, vision and values and promoting excellence in the patient experience Drives consistency in every patient and colleague encounter by embodying the CARES service principles Greets patients professionally, communicates each step of the care/interaction as appropriate Collaborates with colleagues and site management to ensure a positive experience and timely resolution for patient interactions Anticipates patient needs and participates in service recovery using the LEARN model Shares ideas to improve patient experience and access with leadership Partners with Patient Access Center and Central Billing Office teams to promote a positive patient experience Ensures staff are fully versed in the Access Agreement gold standard principles Staff Engagement
Mentors staff and promotes development of operational/financial performance improvement skills Assists with staff competency assessments and performance evaluations Conducts routine staff meetings and huddles to promote communication Supports employee participation in FGP corporate meetings/WebEx Promotes employee engagement activities within the practice Minimum Qualifications
To qualify you must have a bachelor’s degree with a minimum of 1-3 years of relevant work experience or equivalent combination of training and experience. Ability to work in a fast-paced multiphysician practice environment. Strong communication, interpersonal and computer skills. Ability to develop and maintain effective working relationships with physicians, staff and patients. Progressive leadership; demonstrated in a leadership position or demonstrated potential for leadership competency; ability to develop, guide, motivate, nurture, and coach others. Preferred Qualifications
None Qualified candidates must be able to effectively communicate with all levels of the organization. NYU Langone Hospital—Long Island provides its staff with extensive benefits and wellness programs. Our offerings support various stages of life, including career development, family, and retirement planning. NYU Langone Hospital—Long Island is an equal opportunity employer committed to inclusion in all aspects of recruiting and employment. All qualified individuals are encouraged to apply. We require online applications. View Know Your Rights: Workplace discrimination is illegal. Salary Transparency: The salary range for this role is $64,350.00 - $66,144.00 annually. Actual salaries depend on experience, specialty, education, and hospital need. This range does not include bonuses, differential pay, or other forms of compensation or benefits. To view the Pay Transparency Notice, please click here.
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NYU Langone Hospital—Long Island is a 591-bed university-affiliated medical center offering sophisticated diagnostic and therapeutic care in virtually every specialty and subspecialty of medicine and surgery. We are a major regional healthcare resource with a deep commitment to medical education and research, offering inpatient and outpatient services. At NYU Langone Health, equity and inclusion are fundamental values. We strive to be a place where our faculty, staff, and students of all identities can thrive. We embrace inclusion and individual skills, ideas, and knowledge. Learn more about NYU Langone Hospital—Long Island and connect with us on social media. Position Summary:
We have an exciting opportunity to join our team as an Office Supervisor, FGP - Bethpage - Multispecialty. In this role, the successful candidate will work alongside the Practice Manager or Regional Leader to oversee the daily operations of practice staff and patient care, communicate responsibilities, coordinate staff schedules, and promote a positive patient experience while maintaining efficient operations. Job Responsibilities
Ensures enforcement and adherence to FGP policies and procedures Hires, onboards, trains and monitors staff Supervises daily practice operations such as reception/phones, staffing and provider schedules, and workflows Promotes excellence in patient experience by reinforcing best practices and escalating issues as appropriate Monitors supply inventory and medical equipment maintenance Coordinates and participates in regular staff meetings and performance reviews Serves as liaison between non-physician staff and physicians to ensure effective and efficient workflows and patient access Communicates issues or roadblocks to the practice manager Performs other duties as needed Operations & Financial Management
Oversees staff and patient care functions of a Faculty Group Practice site Resolves employee issues and addresses procedure and performance related issues. Authorizes attendance, schedules, and sick time changes. Responsible for timekeeping and payroll for direct reports Functions as a liaison between non-physician staff and physicians to ensure effective service for patients. Establishes and maintains effective working relationships with group physicians. Serves as a role model and resource person for providing quality patient care and patient information as needed. Addresses provider concerns pertaining to day-to-day operations Ensures suites are properly staffed to avoid delays Ensures staff maintain cooperative relationships across job categories to facilitate appropriate reaction to needs and delays throughout the day Expected to set the tone/represent management team at all times Establishes office procedures and communicates responsibilities and expected performance to staff. Trains staff according to specific job responsibilities and expectations. Ensures appropriate cross-training and cross-coverage for all practice administrative activities Responsible for ensuring staff are aware of all FGP forms and how they are to be used Oversees and facilitates required training for new hires and existing staff on workflows, and policies and procedures to maintain standardization across the FGP Enforces adherence of NYULH and FGP policies and procedures and standards including HIPAA, Compliance, Human Resources, etc. Works with Practice Leadership to develop staffing standards, ongoing trainings and performance and productivity metrics Assists in implementation and oversight of key FGP operational initiatives including but not limited to MIPS, CheckMate, Patient Secure and digital scheduling Reviews operational dashboards and management reports to track performance and identify trends including MIPS, Epic front-end work-queues, waitlists, in-baskets, open encounters, and patient experience Identifies additional staff training requirements and coordinates as needed Monitors front-end processes including co pay collection, insurance verification, authorization and referral, records release requests, and front-end denials Places MCIT ticket when hardware at front-desk areas becomes non-functional Serves as liaison with other NYULH Department Representatives Performs other duties and projects as necessary Clinical Management
Optimizes patient flow and patient access Supports key initiatives related to MIPS, gaps in care and other clinical quality programs Ensures clinical in-baskets are maintained and open encounters are closed in a timely manner Works with Practice Leadership to enforce policies and procedures Ensures clinical compliance with Patient Safety initiatives and reporting Patient Experience & Access
Serves as NYU Langone Health Faculty Group Practice Brand Ambassador by upholding the NYULH mission, vision and values and promoting excellence in the patient experience Drives consistency in every patient and colleague encounter by embodying the CARES service principles Greets patients professionally, communicates each step of the care/interaction as appropriate Collaborates with colleagues and site management to ensure a positive experience and timely resolution for patient interactions Anticipates patient needs and participates in service recovery using the LEARN model Shares ideas to improve patient experience and access with leadership Partners with Patient Access Center and Central Billing Office teams to promote a positive patient experience Ensures staff are fully versed in the Access Agreement gold standard principles Staff Engagement
Mentors staff and promotes development of operational/financial performance improvement skills Assists with staff competency assessments and performance evaluations Conducts routine staff meetings and huddles to promote communication Supports employee participation in FGP corporate meetings/WebEx Promotes employee engagement activities within the practice Minimum Qualifications
To qualify you must have a bachelor’s degree with a minimum of 1-3 years of relevant work experience or equivalent combination of training and experience. Ability to work in a fast-paced multiphysician practice environment. Strong communication, interpersonal and computer skills. Ability to develop and maintain effective working relationships with physicians, staff and patients. Progressive leadership; demonstrated in a leadership position or demonstrated potential for leadership competency; ability to develop, guide, motivate, nurture, and coach others. Preferred Qualifications
None Qualified candidates must be able to effectively communicate with all levels of the organization. NYU Langone Hospital—Long Island provides its staff with extensive benefits and wellness programs. Our offerings support various stages of life, including career development, family, and retirement planning. NYU Langone Hospital—Long Island is an equal opportunity employer committed to inclusion in all aspects of recruiting and employment. All qualified individuals are encouraged to apply. We require online applications. View Know Your Rights: Workplace discrimination is illegal. Salary Transparency: The salary range for this role is $64,350.00 - $66,144.00 annually. Actual salaries depend on experience, specialty, education, and hospital need. This range does not include bonuses, differential pay, or other forms of compensation or benefits. To view the Pay Transparency Notice, please click here.
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