Mustang Cat
Overview
Building Texas… Powering the World . Since 1952, Mustang has proudly served the construction, oil & gas, power generation, marine, and manufacturing industries as the authorized Caterpillar dealer for Southeast Texas. Start your career with Mustang Cat — one of America's Greatest Midsize Workplaces of 2025!
Now Hiring: Parts Operations Manager Operations Leadership | Customer Service Excellence | Internal Process Management Mustang Cat is hiring a
Parts Operations Manager
to oversee internal operations and ensure exceptional customer service across all parts-related functions. This role coordinates Backorder Processors, Will Call, Cashiers, Returns, Reception, and Shipping to maintain operational excellence and alignment with
Caterpillar standards and metrics . If you’re ready to take the lead in optimizing performance, improving processes, and driving customer satisfaction, this is the opportunity for you. What You’ll Do
Manage daily internal operations for Backorder Processors, Will Call, Cashiers, Returns, Reception, and Shipping teams Ensure consistent, high-quality customer service for internal and external customers Coordinate workflows and priorities to maintain smooth and efficient operations Monitor adherence to operational standards and Caterpillar performance metrics Identify and implement process improvements to increase accuracy, speed, and productivity Collaborate with Parts leadership and other departments to resolve issues and enhance efficiency Ensure compliance with company policies, safety standards, and operational procedures Train and coach team members to uphold performance and customer service expectations Support data tracking, reporting, and communication of operational results to leadership Maintain a positive, team-oriented culture that fosters accountability and continuous improvement What We’re Looking For
College degree in Business, Operations, or a related field (equivalent experience considered) 3+ years of experience in operations management and/or leadership roles Strong organizational skills with attention to detail and a high sense of urgency Effective written, verbal, and presentation communication skills Empathetic leadership style that drives teamwork and accountability Ability to perform under pressure and manage competing priorities Bilingual (English/Spanish)
preferred Start your next chapter with Mustang Cat as a
Parts Operations Manager —and play a key role in leading teams, optimizing processes, and delivering the exceptional service Mustang Cat is known for. Apply today and let’s talk! Mustang Cat is an Equal Opportunity Employer.
#J-18808-Ljbffr
Building Texas… Powering the World . Since 1952, Mustang has proudly served the construction, oil & gas, power generation, marine, and manufacturing industries as the authorized Caterpillar dealer for Southeast Texas. Start your career with Mustang Cat — one of America's Greatest Midsize Workplaces of 2025!
Now Hiring: Parts Operations Manager Operations Leadership | Customer Service Excellence | Internal Process Management Mustang Cat is hiring a
Parts Operations Manager
to oversee internal operations and ensure exceptional customer service across all parts-related functions. This role coordinates Backorder Processors, Will Call, Cashiers, Returns, Reception, and Shipping to maintain operational excellence and alignment with
Caterpillar standards and metrics . If you’re ready to take the lead in optimizing performance, improving processes, and driving customer satisfaction, this is the opportunity for you. What You’ll Do
Manage daily internal operations for Backorder Processors, Will Call, Cashiers, Returns, Reception, and Shipping teams Ensure consistent, high-quality customer service for internal and external customers Coordinate workflows and priorities to maintain smooth and efficient operations Monitor adherence to operational standards and Caterpillar performance metrics Identify and implement process improvements to increase accuracy, speed, and productivity Collaborate with Parts leadership and other departments to resolve issues and enhance efficiency Ensure compliance with company policies, safety standards, and operational procedures Train and coach team members to uphold performance and customer service expectations Support data tracking, reporting, and communication of operational results to leadership Maintain a positive, team-oriented culture that fosters accountability and continuous improvement What We’re Looking For
College degree in Business, Operations, or a related field (equivalent experience considered) 3+ years of experience in operations management and/or leadership roles Strong organizational skills with attention to detail and a high sense of urgency Effective written, verbal, and presentation communication skills Empathetic leadership style that drives teamwork and accountability Ability to perform under pressure and manage competing priorities Bilingual (English/Spanish)
preferred Start your next chapter with Mustang Cat as a
Parts Operations Manager —and play a key role in leading teams, optimizing processes, and delivering the exceptional service Mustang Cat is known for. Apply today and let’s talk! Mustang Cat is an Equal Opportunity Employer.
#J-18808-Ljbffr