Intuit
Lead Business Systems Analyst - Learning Products, Retail Operations
Intuit, Mountain View, California, us, 94039
Lead Business Systems Analyst – Learning Products, Retail Operations
We're looking for a visionary Lead to build and own the operational backbone of our rapidly growing "Activate Experts" program. As a senior leader on the team, you will design the systems, processes, and strategies that allow us to scale training to our in‑store experts efficiently while delivering a world‑class learning experience. This highly strategic role is perfect for an operator who can master everything from technical operations, complex business workflows, to the learning technical infrastructure.
Responsibilities
Strategic Ownership: Define and own the long‑term scaling strategy and vision for the Activate Experts program, ensuring efficient and rapid scaling.
AI‑Driven Process Improvement & Innovation: Identify opportunities for process improvements, recommend AI‑based solutions within your area of focus, and contribute to proposals for larger scope.
Requirements & Prototyping: Synthesize requirements from customer feedback, data analysis, and cross‑functional teams; provide technical requirements to product, data, and engineering teams; define and validate prototypes.
Cross‑Functional Partnership: Strong influencer with Product Management, Engineering, L&D, Business, and Operations to drive discussions and secure data for design and requirement decisions.
Solution Execution: Lead AI solutioning for complex operational tasks, working with cross‑functional teams to optimize processes across business and technical infrastructure.
Data‑Driven Culture: Champion continuous improvement, producing and analyzing complex data to identify patterns, trends, and opportunities for optimization.
Vendor Management: Manage relationships with key learning tech vendors (Docebo, Intellum, Articulate, Credly, Glider, Synthesia, WhatFix, 7Taps, ServiceNow, JIRA, Analytics Reporting Tools).
Qualifications
Experience: 7+ years in a strategic, technical operations role (e.g., Product Management, Business Systems Analyst, Platform Operations).
Communication & Collaboration: Strong communication and collaboration skills to work effectively with stakeholders at all levels.
Innovator: Strong problem‑solving mindset to develop AI‑driven solutions for operational efficiencies.
Market Analysis: Scan the market for new AI‑driven technologies and provide data‑driven recommendations, tech assessments, and comparative analysis.
Business Process & Systems Integration: Deep understanding of business operations evaluation and technology solution implementation, including impact analysis, gap analysis, and system options.
Advanced Analytical Skills: Proven ability to produce and analyze complex data, with advanced knowledge of analytical tools and techniques.
Operational Systems Expertise: Deep expertise in designing and scaling operational processes and systems (e.g., LMS, CRM, ticketing, ServiceNow, payment systems).
Agile Operations: Strong Agile Scrum and PMP background, hands‑on expertise in JIRA to manage projects and align cross‑functional teams.
Compensation & Benefits Intuit provides a competitive compensation package with a strong pay‑for‑performance rewards approach. This position will be eligible for a cash bonus, equity rewards, and benefits, in accordance with our applicable plans and programs. Pay offered is based on factors such as job‑related knowledge, skills, experience, and work location. To drive ongoing fair pay for employees, Intuit conducts regular comparisons across categories of ethnicity and gender. The expected base pay range for this position is:
Additional Information
Seniority level: Mid‑Senior level
Employment type: Full‑time
Job function: Information Technology
Industries: Software Development
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Responsibilities
Strategic Ownership: Define and own the long‑term scaling strategy and vision for the Activate Experts program, ensuring efficient and rapid scaling.
AI‑Driven Process Improvement & Innovation: Identify opportunities for process improvements, recommend AI‑based solutions within your area of focus, and contribute to proposals for larger scope.
Requirements & Prototyping: Synthesize requirements from customer feedback, data analysis, and cross‑functional teams; provide technical requirements to product, data, and engineering teams; define and validate prototypes.
Cross‑Functional Partnership: Strong influencer with Product Management, Engineering, L&D, Business, and Operations to drive discussions and secure data for design and requirement decisions.
Solution Execution: Lead AI solutioning for complex operational tasks, working with cross‑functional teams to optimize processes across business and technical infrastructure.
Data‑Driven Culture: Champion continuous improvement, producing and analyzing complex data to identify patterns, trends, and opportunities for optimization.
Vendor Management: Manage relationships with key learning tech vendors (Docebo, Intellum, Articulate, Credly, Glider, Synthesia, WhatFix, 7Taps, ServiceNow, JIRA, Analytics Reporting Tools).
Qualifications
Experience: 7+ years in a strategic, technical operations role (e.g., Product Management, Business Systems Analyst, Platform Operations).
Communication & Collaboration: Strong communication and collaboration skills to work effectively with stakeholders at all levels.
Innovator: Strong problem‑solving mindset to develop AI‑driven solutions for operational efficiencies.
Market Analysis: Scan the market for new AI‑driven technologies and provide data‑driven recommendations, tech assessments, and comparative analysis.
Business Process & Systems Integration: Deep understanding of business operations evaluation and technology solution implementation, including impact analysis, gap analysis, and system options.
Advanced Analytical Skills: Proven ability to produce and analyze complex data, with advanced knowledge of analytical tools and techniques.
Operational Systems Expertise: Deep expertise in designing and scaling operational processes and systems (e.g., LMS, CRM, ticketing, ServiceNow, payment systems).
Agile Operations: Strong Agile Scrum and PMP background, hands‑on expertise in JIRA to manage projects and align cross‑functional teams.
Compensation & Benefits Intuit provides a competitive compensation package with a strong pay‑for‑performance rewards approach. This position will be eligible for a cash bonus, equity rewards, and benefits, in accordance with our applicable plans and programs. Pay offered is based on factors such as job‑related knowledge, skills, experience, and work location. To drive ongoing fair pay for employees, Intuit conducts regular comparisons across categories of ethnicity and gender. The expected base pay range for this position is:
Additional Information
Seniority level: Mid‑Senior level
Employment type: Full‑time
Job function: Information Technology
Industries: Software Development
Referrals increase your chances of interviewing at Intuit by 2x.
Sign in to set job alerts for "Lead Business Systems Analyst" roles.
#J-18808-Ljbffr