Intercom
Sales Operations Manager, Existing Business
Intercom, San Francisco, California, United States, 94199
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Sales Operations Manager, Existing Business
role at
Intercom
We’re looking for an analytical, curious, and impact-driven Sales Operations Manager to join our Revenue Operations team as an individual contributor.
Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences. Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always‑on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI‑enhanced support for the more complex or high‑touch queries that require a human agent. Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers.
Opportunity In this role, you will be a pivotal strategic partner to our NAMER Existing Business Sales Director and their organization and our LATAM Existing Business team. This unique opportunity places you at the forefront of data, process optimization, and strategy execution, directly contributing to our fast‑growing sales team achieving ambitious targets. You’ll manage complex workflows end‑to‑end, bring structure to ambiguous problems, and connect data to the broader business context. This is a chance to significantly influence Intercom’s growth trajectory, deliver improved efficiencies for Sales, and work in a dynamic, AI‑first, data‑driven environment.
Responsibilities
Strategic Collaboration & Stakeholder Management: Act as a trusted advisor and strategic partner to AMER sales leaders, proactively understanding their challenges, identifying opportunities for improvement, and shaping clear, data‑driven recommendations.
Process Design & Optimization: Develop, support, and continuously refine scalable operational cadences for sales forecasting, quarterly business reviews, and performance reporting.
Strategic Project Leadership: Own and drive cross‑functional projects, leveraging industry best practices in areas such as sales forecasting methodology, defining and optimizing books of business and account coverage models, and Salesforce enhancements.
Forge Strong Partnerships: Collaborate with key stakeholders across Sales, Business Systems, Sales Enablement, Customer Success, and Revenue Operations to drive alignment and execution.
Data Analysis & Insight Generation: Regularly analyze sales performance data, developing and maintaining robust dashboards and reporting frameworks. Translate complex data into clear, compelling narratives and provide actionable insights to sales leadership.
Innovate with AI: Identify opportunities to leverage AI to enhance existing processes, automate manual workflows, and improve the quality and accessibility of insights.
Drive Operational Excellence: Embody a culture of high standards, ensuring exceptional quality in all project deliverables, documentation, and sales enablement engagements.
Qualifications
3–5 years of experience in Sales Operations, ideally within a high‑growth SaaS or AI company.
Advanced Salesforce expertise: reporting, dashboards, data integrity, user administration, etc.
Exceptional analytical and data modeling skills: expert in Excel/Google Sheets.
Strong project management skills: able to manage multiple projects from scope to delivery.
Exceptional communication: clear, concise written and verbal skills; adept at presenting insights to leadership.
Strategic business acumen: able to translate sales strategy into operational plans.
Bachelor’s Degree.
Bonus Skills & Attributes
Experience with Tableau, Clari, Gong, Outreach, SQL.
Benefits
Competitive salary and meaningful equity.
Comprehensive medical, dental, and vision coverage.
Regular compensation reviews.
Flexible paid time off policy.
Paid Parental Leave Program.
401(k) plan & match.
In‑office bicycle storage.
Fun events for Intercom friends and family.
Compensation The base salary range for candidates within the San Francisco Bay Area is $128,700 - $153,725. Actual base pay will depend on a variety of factors such as education, skills, experience, location, etc. All regular employees may also be eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs).
Work Policies & Culture Intercom has a hybrid working policy. We expect employees to be in the office at least three days per week. We have a radically open and accepting culture at Intercom. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone.
Equal Employment Opportunity Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state or local law.
Proof of eligibility to work in the United States is required.
Join our Talent Community
to stay connected with us.
Seniority Level: Not Applicable
Employment type: Full-time
Job function: Sales and Business Development
Industries: Technology, Information and Internet
#J-18808-Ljbffr
Sales Operations Manager, Existing Business
role at
Intercom
We’re looking for an analytical, curious, and impact-driven Sales Operations Manager to join our Revenue Operations team as an individual contributor.
Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences. Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always‑on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI‑enhanced support for the more complex or high‑touch queries that require a human agent. Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers.
Opportunity In this role, you will be a pivotal strategic partner to our NAMER Existing Business Sales Director and their organization and our LATAM Existing Business team. This unique opportunity places you at the forefront of data, process optimization, and strategy execution, directly contributing to our fast‑growing sales team achieving ambitious targets. You’ll manage complex workflows end‑to‑end, bring structure to ambiguous problems, and connect data to the broader business context. This is a chance to significantly influence Intercom’s growth trajectory, deliver improved efficiencies for Sales, and work in a dynamic, AI‑first, data‑driven environment.
Responsibilities
Strategic Collaboration & Stakeholder Management: Act as a trusted advisor and strategic partner to AMER sales leaders, proactively understanding their challenges, identifying opportunities for improvement, and shaping clear, data‑driven recommendations.
Process Design & Optimization: Develop, support, and continuously refine scalable operational cadences for sales forecasting, quarterly business reviews, and performance reporting.
Strategic Project Leadership: Own and drive cross‑functional projects, leveraging industry best practices in areas such as sales forecasting methodology, defining and optimizing books of business and account coverage models, and Salesforce enhancements.
Forge Strong Partnerships: Collaborate with key stakeholders across Sales, Business Systems, Sales Enablement, Customer Success, and Revenue Operations to drive alignment and execution.
Data Analysis & Insight Generation: Regularly analyze sales performance data, developing and maintaining robust dashboards and reporting frameworks. Translate complex data into clear, compelling narratives and provide actionable insights to sales leadership.
Innovate with AI: Identify opportunities to leverage AI to enhance existing processes, automate manual workflows, and improve the quality and accessibility of insights.
Drive Operational Excellence: Embody a culture of high standards, ensuring exceptional quality in all project deliverables, documentation, and sales enablement engagements.
Qualifications
3–5 years of experience in Sales Operations, ideally within a high‑growth SaaS or AI company.
Advanced Salesforce expertise: reporting, dashboards, data integrity, user administration, etc.
Exceptional analytical and data modeling skills: expert in Excel/Google Sheets.
Strong project management skills: able to manage multiple projects from scope to delivery.
Exceptional communication: clear, concise written and verbal skills; adept at presenting insights to leadership.
Strategic business acumen: able to translate sales strategy into operational plans.
Bachelor’s Degree.
Bonus Skills & Attributes
Experience with Tableau, Clari, Gong, Outreach, SQL.
Benefits
Competitive salary and meaningful equity.
Comprehensive medical, dental, and vision coverage.
Regular compensation reviews.
Flexible paid time off policy.
Paid Parental Leave Program.
401(k) plan & match.
In‑office bicycle storage.
Fun events for Intercom friends and family.
Compensation The base salary range for candidates within the San Francisco Bay Area is $128,700 - $153,725. Actual base pay will depend on a variety of factors such as education, skills, experience, location, etc. All regular employees may also be eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs).
Work Policies & Culture Intercom has a hybrid working policy. We expect employees to be in the office at least three days per week. We have a radically open and accepting culture at Intercom. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone.
Equal Employment Opportunity Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state or local law.
Proof of eligibility to work in the United States is required.
Join our Talent Community
to stay connected with us.
Seniority Level: Not Applicable
Employment type: Full-time
Job function: Sales and Business Development
Industries: Technology, Information and Internet
#J-18808-Ljbffr