James Perse Enterprises
James Perse – Assistant Store Manager (Aspen Location)
The Assistant Store Manager is responsible for leading the store team in close partnership with the Store Manager to ensure that all of the objectives set forth by the company are achieved.
The role focuses on customer service excellence, client development, visual merchandising standards, and operational standards, and includes recruitment, coaching, counseling, and staff training and development.
Essential Duties and Job Responsibilities Leadership
Set the example for exceptional customer service and store standards
Conduct herself/himself as the James Perse brand ambassador
Partner with the Store Manager in driving and motivating the team to achieve and exceed sales goals and store KPIs
Consistently represent and reinforce company standards and policies, and hold staff accountable in partnership with Store Manager and Human Resources
Ensure that the store team is fluent in product knowledge, company history, brand values and that brand messaging is consistent
Identify opportunities in product, sales, and team development and strategically present ideas and solutions to Store Manager
Maintain local market knowledge of clientele base and brand competitors
Be aware of business trends that relate to the success of the store
Ensure that the store staff is well‑versed in market knowledge, competitors, business trends, etc.
Suggest and pursue appropriate partnerships in the local community in conjunction with Store Manager and Regional Director of Stores
Collaborate with cross‑functional colleagues to achieve business objectives, in partnership with Store Manager
Sales
Coach and guide the store staff to achieve and exceed individual sales goal and company KPIs (UPT, ADT, etc.)
Consistently ensure customers are the number one store priority
Assist, coach and guide sales associates in suggesting additional merchandise to clients, through styling and product knowledge
Ensure that the sales team incorporates the James Perse lifestyle into the selling ceremony
Proactively network and teach the sales team to consistently build and develop client base
Partner with the Store Manager to create and execute strategies to maximize sales
Customer Experience
Ensure that the store staff consistently prioritizes the customer’s experience in the store
Lead clienteling activities within the store, and regularly measure success and opportunity
Ensure that all clients are attended to in the fitting rooms, that correct sizes are located, and that the POS sales execution is seamless and accurate
Consistently elevate the level of customer service inside the store to set the James Perse brand apart from its competitors
Lead, guide, and support the staff in creatively individualizing the customer experience
Resolve customer issues and/or complaints satisfactorily
Staff Management and Development Responsibilities
Ensure all aspects of the business are managed and maintained in the absence of the Store Manager
Conduct store meetings (i.e. morning meetings) in partnership with the Store Manager
Ensure that all staff members adhere to the wardrobe standards for the current season
Ensure that the staff’s floor presence appropriately represents the James Perse brand
Assist the Store Manager in recruitment efforts to source exceptional talent for the James Perse brand
Assist the Store Manager in the onboarding of new staff members and ongoing training of existing staff members
Assist the Store Manager in ensuring retention of top talent and succession planning
Assist the Store Manager in clearly articulating the company’s expectations to the staff
Assist the Store Manager in follow‑up and monitoring of store staff in the achievement of goals
Assist the Store Manager in holding the staff accountable through coaching and counseling
Assist the Store Manager in conducting performance appraisals of store staff (monthly, annually)
Operational Responsibilities
Open and close the store and conduct all opening and closing procedures
Ensure the staff’s adherence to all store standards (cleanliness, maintenance, etc.) on the selling floor and back of house
Lead by example and ensure visual merchandising standards are consistently upheld
Process merchandise movements (transfer, charge sends, etc.) for the store staff
Ensure all staff partakes in the replenishment of product on the sales floor and maintenance of back stock
Ensure maximum product is available on the floor, and that it is sized, folded, and presented in accordance with company standards
Complete all required daily and weekly reporting as requested by Corporate in partnership with the Store Manager
Process and manage timekeeping for the store staff in partnership with the Store Manager
Partner with the Stock team and the Store Manager on all cycle counts and inventory counts, ensuring staff participation
Ensure that all transfers, consolidations, pricing, shipping/receiving are done in compliance with all company policies and procedures
Principal Skills, Knowledge, and Personal Attributes Required Special Skills
Must have strong computer skills (MS Office)
Must have Teamwork, or similar retail system, skills
Foreign language skills a plus
Ideally has a cultivated and established clientele following
Ability to relocate is preferable to maximize career development opportunities
Work Experience
Minimum 3‑4 years experience in retail sales or related field, with at least 2 years of supervisory responsibility (more experience may be required for high volume stores)
Education
High School Graduate or Equivalent required
College Degree Preferred
Competencies Required
Ability to Multi‑Task
Building Effective Teams
Business Acumen
Conflict Management
Creativity and Innovation Management
Customer Focus
Dealing with Ambiguity
Decision Quality
Developing Direct Reports and Others
Directing Others
Drive for Results
Hiring and Staffing
Integrity and Trust
Managerial Courage
Managing and Measuring Work
Motivating Others
Organizational Agility
Priority Setting/Time Management
Problem Solving & Process Management
Strategic Thinking & Agility
Pay Transparency This position pays $80,000 annually plus potential monthly bonus based on store sales.
Company Overview James Perse was founded over 20 years ago in Los Angeles, California by its eponymous designer. The brand is known for its minimalist architecture and relaxed Southern California style, and is sold in over 40 boutiques worldwide.
Equal Opportunity Employer James Perse offers a diverse workplace and prohibits discrimination based on race, color, national origin, religion, gender, gender identity, age, marital status, disability, sexual orientation or any other characteristic protected by applicable law.
Benefits Competitive benefits packages include health, dental, and vision insurance; life insurance; short‑term and long‑term disability insurance; flexible spending accounts; an employee assistance program; paid vacation; paid sick time; a retirement savings plan with company match; and a generous employee discount.
How to Apply To view and learn more about our open positions, visit:
http://jamesperse.applytojob.com/apply/
We appreciate your interest in our company and look forward to hearing from you.
#J-18808-Ljbffr
The role focuses on customer service excellence, client development, visual merchandising standards, and operational standards, and includes recruitment, coaching, counseling, and staff training and development.
Essential Duties and Job Responsibilities Leadership
Set the example for exceptional customer service and store standards
Conduct herself/himself as the James Perse brand ambassador
Partner with the Store Manager in driving and motivating the team to achieve and exceed sales goals and store KPIs
Consistently represent and reinforce company standards and policies, and hold staff accountable in partnership with Store Manager and Human Resources
Ensure that the store team is fluent in product knowledge, company history, brand values and that brand messaging is consistent
Identify opportunities in product, sales, and team development and strategically present ideas and solutions to Store Manager
Maintain local market knowledge of clientele base and brand competitors
Be aware of business trends that relate to the success of the store
Ensure that the store staff is well‑versed in market knowledge, competitors, business trends, etc.
Suggest and pursue appropriate partnerships in the local community in conjunction with Store Manager and Regional Director of Stores
Collaborate with cross‑functional colleagues to achieve business objectives, in partnership with Store Manager
Sales
Coach and guide the store staff to achieve and exceed individual sales goal and company KPIs (UPT, ADT, etc.)
Consistently ensure customers are the number one store priority
Assist, coach and guide sales associates in suggesting additional merchandise to clients, through styling and product knowledge
Ensure that the sales team incorporates the James Perse lifestyle into the selling ceremony
Proactively network and teach the sales team to consistently build and develop client base
Partner with the Store Manager to create and execute strategies to maximize sales
Customer Experience
Ensure that the store staff consistently prioritizes the customer’s experience in the store
Lead clienteling activities within the store, and regularly measure success and opportunity
Ensure that all clients are attended to in the fitting rooms, that correct sizes are located, and that the POS sales execution is seamless and accurate
Consistently elevate the level of customer service inside the store to set the James Perse brand apart from its competitors
Lead, guide, and support the staff in creatively individualizing the customer experience
Resolve customer issues and/or complaints satisfactorily
Staff Management and Development Responsibilities
Ensure all aspects of the business are managed and maintained in the absence of the Store Manager
Conduct store meetings (i.e. morning meetings) in partnership with the Store Manager
Ensure that all staff members adhere to the wardrobe standards for the current season
Ensure that the staff’s floor presence appropriately represents the James Perse brand
Assist the Store Manager in recruitment efforts to source exceptional talent for the James Perse brand
Assist the Store Manager in the onboarding of new staff members and ongoing training of existing staff members
Assist the Store Manager in ensuring retention of top talent and succession planning
Assist the Store Manager in clearly articulating the company’s expectations to the staff
Assist the Store Manager in follow‑up and monitoring of store staff in the achievement of goals
Assist the Store Manager in holding the staff accountable through coaching and counseling
Assist the Store Manager in conducting performance appraisals of store staff (monthly, annually)
Operational Responsibilities
Open and close the store and conduct all opening and closing procedures
Ensure the staff’s adherence to all store standards (cleanliness, maintenance, etc.) on the selling floor and back of house
Lead by example and ensure visual merchandising standards are consistently upheld
Process merchandise movements (transfer, charge sends, etc.) for the store staff
Ensure all staff partakes in the replenishment of product on the sales floor and maintenance of back stock
Ensure maximum product is available on the floor, and that it is sized, folded, and presented in accordance with company standards
Complete all required daily and weekly reporting as requested by Corporate in partnership with the Store Manager
Process and manage timekeeping for the store staff in partnership with the Store Manager
Partner with the Stock team and the Store Manager on all cycle counts and inventory counts, ensuring staff participation
Ensure that all transfers, consolidations, pricing, shipping/receiving are done in compliance with all company policies and procedures
Principal Skills, Knowledge, and Personal Attributes Required Special Skills
Must have strong computer skills (MS Office)
Must have Teamwork, or similar retail system, skills
Foreign language skills a plus
Ideally has a cultivated and established clientele following
Ability to relocate is preferable to maximize career development opportunities
Work Experience
Minimum 3‑4 years experience in retail sales or related field, with at least 2 years of supervisory responsibility (more experience may be required for high volume stores)
Education
High School Graduate or Equivalent required
College Degree Preferred
Competencies Required
Ability to Multi‑Task
Building Effective Teams
Business Acumen
Conflict Management
Creativity and Innovation Management
Customer Focus
Dealing with Ambiguity
Decision Quality
Developing Direct Reports and Others
Directing Others
Drive for Results
Hiring and Staffing
Integrity and Trust
Managerial Courage
Managing and Measuring Work
Motivating Others
Organizational Agility
Priority Setting/Time Management
Problem Solving & Process Management
Strategic Thinking & Agility
Pay Transparency This position pays $80,000 annually plus potential monthly bonus based on store sales.
Company Overview James Perse was founded over 20 years ago in Los Angeles, California by its eponymous designer. The brand is known for its minimalist architecture and relaxed Southern California style, and is sold in over 40 boutiques worldwide.
Equal Opportunity Employer James Perse offers a diverse workplace and prohibits discrimination based on race, color, national origin, religion, gender, gender identity, age, marital status, disability, sexual orientation or any other characteristic protected by applicable law.
Benefits Competitive benefits packages include health, dental, and vision insurance; life insurance; short‑term and long‑term disability insurance; flexible spending accounts; an employee assistance program; paid vacation; paid sick time; a retirement savings plan with company match; and a generous employee discount.
How to Apply To view and learn more about our open positions, visit:
http://jamesperse.applytojob.com/apply/
We appreciate your interest in our company and look forward to hearing from you.
#J-18808-Ljbffr