Southwest Equity Partners, Inc.
Girard Lofts On-Site Manager
Southwest Equity Partners, Inc., San Diego, California, United States, 92189
Girard Lofts On‑Site Manager – Southwest Equity Partners, Inc.
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Girard Lofts On‑Site Manager
role at
Southwest Equity Partners, Inc.
About Southwest Equity Partners Since 2006, Southwest Equity Partners has been connecting tenants with multi‑family and commercial properties throughout San Diego, California. Each day we exceed both our residents and client expectations by embodying our mission statement and living our core values. Southwest Equity Partners prides itself on building long‑term relationships with a people‑first attitude. We are committed to delivering an exceptional rental experience for our tenants and giving our investment property owners peace of mind when it comes to the management of their investments.
Position Purpose The On‑site Manager is responsible for day‑to‑day operations of the assigned property, managing residents, daily activities, and resources to achieve established budgeted financial and operational goals. The manager also ensures that the operation complies with Company policies and procedures, as well as Fair Housing, Americans with Disabilities Act, Fair Credit Reporting Act, and other laws governing multi‑family housing operations.
Leasing Responsibilities
Serve as the point‑of‑contact for all potential, new and current residents for site visits, leasing duties, rental inquiries, processing, property tours, rent collection, reporting and maintenance issues.
Maintain high occupancy and rent levels in accordance with the property plan overseen by the Director of Resident Services.
Achieve resident satisfaction and retention goals by resolving complaints and concerns in a timely manner and answering questions concerning rent and fee payments.
Complete callbacks on all service requests within 24 hours to ensure customer satisfaction.
Develop, produce and coordinate resident communications, including newsletters, surveys, lease violation letters and other communications.
Organize and coordinate resident functions such as parties, birthday cards, welcome parties, unit visits and other events as directed.
Evaluate appearance and overall curb appeal, landscape, office environment and vacancies daily and ensure the leasing office, tour path and model(s) are ready for show daily.
Check the answering service throughout the day for messages and return calls as necessary.
On‑Site Manager Responsibilities
Provide input into the development of the property budget in coordination with the Director of Resident Services by analyzing and evaluating financial statements, reviewing current and projected marketing information, and accessing operational reports that establish historic and predict performance patterns.
Meet targeted revenues by setting rent rates (in coordination with the Director), ensuring rent and fees are collected and posted in a timely manner, making financial bank deposits, and reviewing monthly financial status reports.
Oversee the lease enforcement process by approving prospective resident applications, discounts and renewal leases, conducting periodic apartment inspections, following proper notice requirements, evicting residents, and imposing and collecting late fees and other charges as allowable and stated in lease terms.
Gather, analyze and interpret current market and economic trends that may impact the property and implement short‑ and long‑range marketing and leasing strategies to achieve occupancy and revenue goals.
Promote resident satisfaction and retention by responding to complaints, questions and requests in a timely manner, taking appropriate action to resolve and address service issues, and ensuring the maintenance team complies with company standards for resident service requests.
Conduct regular property inspections and take appropriate actions to ensure that the physical aspects of the property, grounds, buildings, model(s) and amenities meet established standards for safety, cleanliness and general appearance.
Assist in managing the client/owner relationship by meeting with owners, conducting property tours, providing updates about the property’s performance and responding to owner requests as needed.
Develop new ideas and programs to enhance events, amenities and the overall resident experience during the life cycle of residents’ lease terms.
Act as residents’ primary contact and proactively communicate with them while strengthening each relationship by deeply understanding each resident’s unique lifestyle, preferences and needs, and ensuring services offered are personalized and of the highest quality.
Qualifications Required
Strong interpersonal skills and the ability to work under time constraints.
Strong project management, analytical and research skills with a demonstrated ability to manage projects from inception through completion.
Bachelor’s degree preferred.
2+ years of property management experience; multi‑unit experience a plus.
Excellent oral and written communication skills.
Experience in supervisory role and managing staff.
Proficient in Appfolio property management software or other similar software.
General office, bookkeeping and sales skills.
Computer literate, including Microsoft Office Suite.
Must be detail oriented and able to focus with frequent interruptions.
Maintains confidence and protects operations of business by keeping information confidential.
Ability to operate in an open work area with moderate everyday noise.
Ability to work from multiple locations.
Ability to perform other duties as required.
Physical Demands The team member will be regularly required to sit, stand, walk, talk, hear and reach using feet, legs, back, arms and hands. The employee may occasionally be required to climb. Employee will be required to work at a personal computer and talk on the phone for extended periods of time. Must possess the ability to detect auditory and/or visual alarms and be available to work extended/flexible hours and weekends as needed.
Attendance/Travel This position is part‑time and may require availability to work some nights, weekends and occasional holidays. Regular attendance and active participation/planning at company functions and events is also required.
Compensation
Hourly pay paid bi‑monthly (2 times per month), hours tracked on Rippling.
Annual performance bonus eligible.
401(k) program – eligible to join after one full quarter of employment, to include company matching as required.
Rent – a one third discount on prevailing market rental rates for an onsite apartment (subject to a separate agreement). No other ancillary fees are included in the discount. Must qualify as a resident.
Work Schedule
Variable dates & times.
Nights, weekends and overtime as required and directed by supervisor.
Position type: in‑person only; living on‑site is required.
In‑person location: La Jolla.
Pay Range 18 to 21 USD per hour (La Jolla, California, US)
Location La Jolla, San Diego County, California
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Girard Lofts On‑Site Manager
role at
Southwest Equity Partners, Inc.
About Southwest Equity Partners Since 2006, Southwest Equity Partners has been connecting tenants with multi‑family and commercial properties throughout San Diego, California. Each day we exceed both our residents and client expectations by embodying our mission statement and living our core values. Southwest Equity Partners prides itself on building long‑term relationships with a people‑first attitude. We are committed to delivering an exceptional rental experience for our tenants and giving our investment property owners peace of mind when it comes to the management of their investments.
Position Purpose The On‑site Manager is responsible for day‑to‑day operations of the assigned property, managing residents, daily activities, and resources to achieve established budgeted financial and operational goals. The manager also ensures that the operation complies with Company policies and procedures, as well as Fair Housing, Americans with Disabilities Act, Fair Credit Reporting Act, and other laws governing multi‑family housing operations.
Leasing Responsibilities
Serve as the point‑of‑contact for all potential, new and current residents for site visits, leasing duties, rental inquiries, processing, property tours, rent collection, reporting and maintenance issues.
Maintain high occupancy and rent levels in accordance with the property plan overseen by the Director of Resident Services.
Achieve resident satisfaction and retention goals by resolving complaints and concerns in a timely manner and answering questions concerning rent and fee payments.
Complete callbacks on all service requests within 24 hours to ensure customer satisfaction.
Develop, produce and coordinate resident communications, including newsletters, surveys, lease violation letters and other communications.
Organize and coordinate resident functions such as parties, birthday cards, welcome parties, unit visits and other events as directed.
Evaluate appearance and overall curb appeal, landscape, office environment and vacancies daily and ensure the leasing office, tour path and model(s) are ready for show daily.
Check the answering service throughout the day for messages and return calls as necessary.
On‑Site Manager Responsibilities
Provide input into the development of the property budget in coordination with the Director of Resident Services by analyzing and evaluating financial statements, reviewing current and projected marketing information, and accessing operational reports that establish historic and predict performance patterns.
Meet targeted revenues by setting rent rates (in coordination with the Director), ensuring rent and fees are collected and posted in a timely manner, making financial bank deposits, and reviewing monthly financial status reports.
Oversee the lease enforcement process by approving prospective resident applications, discounts and renewal leases, conducting periodic apartment inspections, following proper notice requirements, evicting residents, and imposing and collecting late fees and other charges as allowable and stated in lease terms.
Gather, analyze and interpret current market and economic trends that may impact the property and implement short‑ and long‑range marketing and leasing strategies to achieve occupancy and revenue goals.
Promote resident satisfaction and retention by responding to complaints, questions and requests in a timely manner, taking appropriate action to resolve and address service issues, and ensuring the maintenance team complies with company standards for resident service requests.
Conduct regular property inspections and take appropriate actions to ensure that the physical aspects of the property, grounds, buildings, model(s) and amenities meet established standards for safety, cleanliness and general appearance.
Assist in managing the client/owner relationship by meeting with owners, conducting property tours, providing updates about the property’s performance and responding to owner requests as needed.
Develop new ideas and programs to enhance events, amenities and the overall resident experience during the life cycle of residents’ lease terms.
Act as residents’ primary contact and proactively communicate with them while strengthening each relationship by deeply understanding each resident’s unique lifestyle, preferences and needs, and ensuring services offered are personalized and of the highest quality.
Qualifications Required
Strong interpersonal skills and the ability to work under time constraints.
Strong project management, analytical and research skills with a demonstrated ability to manage projects from inception through completion.
Bachelor’s degree preferred.
2+ years of property management experience; multi‑unit experience a plus.
Excellent oral and written communication skills.
Experience in supervisory role and managing staff.
Proficient in Appfolio property management software or other similar software.
General office, bookkeeping and sales skills.
Computer literate, including Microsoft Office Suite.
Must be detail oriented and able to focus with frequent interruptions.
Maintains confidence and protects operations of business by keeping information confidential.
Ability to operate in an open work area with moderate everyday noise.
Ability to work from multiple locations.
Ability to perform other duties as required.
Physical Demands The team member will be regularly required to sit, stand, walk, talk, hear and reach using feet, legs, back, arms and hands. The employee may occasionally be required to climb. Employee will be required to work at a personal computer and talk on the phone for extended periods of time. Must possess the ability to detect auditory and/or visual alarms and be available to work extended/flexible hours and weekends as needed.
Attendance/Travel This position is part‑time and may require availability to work some nights, weekends and occasional holidays. Regular attendance and active participation/planning at company functions and events is also required.
Compensation
Hourly pay paid bi‑monthly (2 times per month), hours tracked on Rippling.
Annual performance bonus eligible.
401(k) program – eligible to join after one full quarter of employment, to include company matching as required.
Rent – a one third discount on prevailing market rental rates for an onsite apartment (subject to a separate agreement). No other ancillary fees are included in the discount. Must qualify as a resident.
Work Schedule
Variable dates & times.
Nights, weekends and overtime as required and directed by supervisor.
Position type: in‑person only; living on‑site is required.
In‑person location: La Jolla.
Pay Range 18 to 21 USD per hour (La Jolla, California, US)
Location La Jolla, San Diego County, California
#J-18808-Ljbffr