Axuall
VP of Account Management
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About Axuall Axuall is a leading workforce intelligence company transforming healthcare operations through real-time clinician data from 19,000+ sources. Built in collaboration with major healthcare systems, Axuall addresses critical workforce challenges, including 78% physician burnout, 46% planning career changes, and personnel shortages ranking as the #1 concern for CEOs. Our platform reduces clinician onboarding time by 77% while enabling data‑driven workforce decisions that improve patient care and operational efficiency.
About the Role We are seeking a strategic business leader to build and lead our Account Management function as VP of Account Management. This role owns the complete post‑implementation customer lifecycle, driving retention, expansion, and executive‑level relationships across our enterprise healthcare portfolio. This is a primary leadership role requiring someone who can operate credibly at the C‑suite level while building a high‑performing team. You’ll personally own strategic accounts while scaling Account Management, establishing the operating model, playbooks, and metrics that enable predictable growth.
What Success Looks Like Enterprise customers renew at high rates, expand their investment through documented ROI, adopt Axuall’s suite of products through cross‑selling, and serve as vocal advocates, all driven by a team you’ve built, equipped, and coached to excellence.
What You’ll Do Build and Maintain Executive Relationships
Own C‑suite relationships at strategic accounts, positioning Axuall as a strategic partner in workforce transformation
Conduct quarterly executive business reviews demonstrating ROI, business outcomes, and strategic value alignment
Secure executive sponsorship at enterprise accounts and lead commercial negotiations for renewals and expansions
Serve as the primary escalation point for strategic customer issues requiring executive‑level intervention
Drive Revenue Growth and Retention
Own expansion revenue targets through upsell and cross‑sell motions within the existing customer base
Build and manage an expansion pipeline with appropriate coverage and forecasting discipline
Lead renewal strategy for portfolio, ensuring high gross and net revenue retention
Personally close strategic expansion opportunities while coaching the team on their deals
Demonstrate and Communicate Customer Value
Develop ROI measurement framework in partnership with Finance to quantify customer business impact
Produce executive‑ready case studies and success stories showcasing quantified business outcomes
Lead value realization conversations with customer executives, translating product capabilities into business results
Build and manage a customer advocacy program, including references, speaking opportunities, and advisory boards
Lead and Scale the Account Management Team
Build the Account Management function from current state to a scaled coverage model with clear structure and growth plan
Establish an account segmentation strategy with appropriate coverage ratios and service models
Develop playbooks, processes, and operating rhythms that enable the team to execute consistently at scale
Implement a management system tied to retention and growth metrics
Define team compensation structure aligned to company and customer success objectives
Drive a culture of accountability with clear goals, transparent metrics, and regular performance calibrations
Enable Cross‑Functional Success
Partner with Sales, Client Services, Product, and Support to ensure a seamless customer experience
Establish clear handoff criteria and escalation protocols between teams
Champion strategic customer feedback to the Product organization, focusing on executive‑level business requirements
Build early warning systems for at‑risk accounts and lead mitigation strategies
What You’ll Bring Required Experience
12+ years in enterprise B2B SaaS account management, customer success, and/or strategic account leadership
5+ years leading, building, and developing a team responsible for retention, expansion, and cross‑selling
Healthcare technology/SaaS experience required: clinical workforce, HCM, credentialing, provider data, EHR, RCM, or health IT with understanding of healthcare buyer dynamics and complex procurement cycles
Proven Track Record
Managing multi‑million dollar ARR portfolios with strong retention and expansion results
Personally closing significant expansion deals and managing executive relationships that drove measurable growth
Building and scaling account management teams in high‑growth environments
Creating frameworks for account planning, success metrics, and team enablement
Critical Competencies
Strategic thinking: develop multi‑year account strategies with clear milestones and measurable outcomes
Executive presence: command credibility with C‑suite buyers; speak the language of business outcomes, not product features
Business & financial acumen: build ROI models, understand healthcare economics, communicate value in CFO/COO terms
Leadership & coaching: develop high‑performing teams through structured feedback and skill building
Commercial instincts: balance growth opportunities with risk management; know when to push and when to protect
Systems thinking: build scalable processes that enable team success without heroic individual efforts
How We’ll Measure Success Customer Success Metrics
Gross Revenue Retention: achieve rates exceeding 95% for enterprise accounts by identifying and escalating business risks.
Net Revenue Retention: improve NRR by identifying and executing on growth opportunities through upsell, cross‑sell, and contract renewals.
Expansion Revenue: manage team productivity and customer alignment to achieve quota attainment.
ROI Realization: meet pre‑sale ROI goals quickly and collaboratively with executive stakeholders.
Business Impact Measurements
Financial Impact: track and report ROI metrics showing clear value realization for customer organizations.
Strategic Value: develop case studies and success stories demonstrating Axuall’s impact on healthcare workforce challenges.
Executive Satisfaction / NPS: ensure C‑level stakeholders recognize the value of Axuall’s software and services and can articulate such value widely to their organization.
What You’ll Get From Us
Comprehensive Health Insurance
401(k) with Employer Match
Wellness Stipend
Professional Development Reimbursement
Work From Home Stipend
Remote Work Flexibility
Unlimited PTO
Paid parental leave
Equal Employment Opportunity & Pay Equity Commitment Axuall is proud to be an equal‑opportunity employer. We do not discriminate on the basis of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, or any other legally protected characteristic. Axuall maintains pay‑equity practices that prohibit reliance on salary history and require that compensation decisions be supported by legitimate, job‑related factors.
Interview Path
Talent Acquisition Interview
Hiring Manager Interview
Team Interviews
Executive Interviews
Reference Calls
Hiring Decision
Travel and Work Location This role may be performed from any U.S. jurisdiction in which Axuall is registered to do business. We are currently unable to sponsor visas. While this role is remote‑first, we require employees to attend an in‑person orientation at our headquarters in Cleveland, Ohio. Occasional travel to our HQ may be needed. Travel: 30‑40% for customer meetings, industry events, and quarterly Cleveland HQ visits.
Compensation Base Salary Range (Good‑Faith Estimate): $220,000 – $235,000. Additional Compensation: Performance‑Based Incentive Compensation. Employment Classification: Full‑time. Pay Frequency: Semi‑monthly. The posted range represents Axuall’s reasonable and good‑faith estimate of the compensation the Company expects to pay for the position at the time of this posting. Actual compensation will be based on factors such as job‑related knowledge, skills, experience, and internal equity.
Seniority Level Executive
Employment Type Full‑time
Job Function Business Development and Sales
Industries IT Services and IT Consulting
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About Axuall Axuall is a leading workforce intelligence company transforming healthcare operations through real-time clinician data from 19,000+ sources. Built in collaboration with major healthcare systems, Axuall addresses critical workforce challenges, including 78% physician burnout, 46% planning career changes, and personnel shortages ranking as the #1 concern for CEOs. Our platform reduces clinician onboarding time by 77% while enabling data‑driven workforce decisions that improve patient care and operational efficiency.
About the Role We are seeking a strategic business leader to build and lead our Account Management function as VP of Account Management. This role owns the complete post‑implementation customer lifecycle, driving retention, expansion, and executive‑level relationships across our enterprise healthcare portfolio. This is a primary leadership role requiring someone who can operate credibly at the C‑suite level while building a high‑performing team. You’ll personally own strategic accounts while scaling Account Management, establishing the operating model, playbooks, and metrics that enable predictable growth.
What Success Looks Like Enterprise customers renew at high rates, expand their investment through documented ROI, adopt Axuall’s suite of products through cross‑selling, and serve as vocal advocates, all driven by a team you’ve built, equipped, and coached to excellence.
What You’ll Do Build and Maintain Executive Relationships
Own C‑suite relationships at strategic accounts, positioning Axuall as a strategic partner in workforce transformation
Conduct quarterly executive business reviews demonstrating ROI, business outcomes, and strategic value alignment
Secure executive sponsorship at enterprise accounts and lead commercial negotiations for renewals and expansions
Serve as the primary escalation point for strategic customer issues requiring executive‑level intervention
Drive Revenue Growth and Retention
Own expansion revenue targets through upsell and cross‑sell motions within the existing customer base
Build and manage an expansion pipeline with appropriate coverage and forecasting discipline
Lead renewal strategy for portfolio, ensuring high gross and net revenue retention
Personally close strategic expansion opportunities while coaching the team on their deals
Demonstrate and Communicate Customer Value
Develop ROI measurement framework in partnership with Finance to quantify customer business impact
Produce executive‑ready case studies and success stories showcasing quantified business outcomes
Lead value realization conversations with customer executives, translating product capabilities into business results
Build and manage a customer advocacy program, including references, speaking opportunities, and advisory boards
Lead and Scale the Account Management Team
Build the Account Management function from current state to a scaled coverage model with clear structure and growth plan
Establish an account segmentation strategy with appropriate coverage ratios and service models
Develop playbooks, processes, and operating rhythms that enable the team to execute consistently at scale
Implement a management system tied to retention and growth metrics
Define team compensation structure aligned to company and customer success objectives
Drive a culture of accountability with clear goals, transparent metrics, and regular performance calibrations
Enable Cross‑Functional Success
Partner with Sales, Client Services, Product, and Support to ensure a seamless customer experience
Establish clear handoff criteria and escalation protocols between teams
Champion strategic customer feedback to the Product organization, focusing on executive‑level business requirements
Build early warning systems for at‑risk accounts and lead mitigation strategies
What You’ll Bring Required Experience
12+ years in enterprise B2B SaaS account management, customer success, and/or strategic account leadership
5+ years leading, building, and developing a team responsible for retention, expansion, and cross‑selling
Healthcare technology/SaaS experience required: clinical workforce, HCM, credentialing, provider data, EHR, RCM, or health IT with understanding of healthcare buyer dynamics and complex procurement cycles
Proven Track Record
Managing multi‑million dollar ARR portfolios with strong retention and expansion results
Personally closing significant expansion deals and managing executive relationships that drove measurable growth
Building and scaling account management teams in high‑growth environments
Creating frameworks for account planning, success metrics, and team enablement
Critical Competencies
Strategic thinking: develop multi‑year account strategies with clear milestones and measurable outcomes
Executive presence: command credibility with C‑suite buyers; speak the language of business outcomes, not product features
Business & financial acumen: build ROI models, understand healthcare economics, communicate value in CFO/COO terms
Leadership & coaching: develop high‑performing teams through structured feedback and skill building
Commercial instincts: balance growth opportunities with risk management; know when to push and when to protect
Systems thinking: build scalable processes that enable team success without heroic individual efforts
How We’ll Measure Success Customer Success Metrics
Gross Revenue Retention: achieve rates exceeding 95% for enterprise accounts by identifying and escalating business risks.
Net Revenue Retention: improve NRR by identifying and executing on growth opportunities through upsell, cross‑sell, and contract renewals.
Expansion Revenue: manage team productivity and customer alignment to achieve quota attainment.
ROI Realization: meet pre‑sale ROI goals quickly and collaboratively with executive stakeholders.
Business Impact Measurements
Financial Impact: track and report ROI metrics showing clear value realization for customer organizations.
Strategic Value: develop case studies and success stories demonstrating Axuall’s impact on healthcare workforce challenges.
Executive Satisfaction / NPS: ensure C‑level stakeholders recognize the value of Axuall’s software and services and can articulate such value widely to their organization.
What You’ll Get From Us
Comprehensive Health Insurance
401(k) with Employer Match
Wellness Stipend
Professional Development Reimbursement
Work From Home Stipend
Remote Work Flexibility
Unlimited PTO
Paid parental leave
Equal Employment Opportunity & Pay Equity Commitment Axuall is proud to be an equal‑opportunity employer. We do not discriminate on the basis of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, or any other legally protected characteristic. Axuall maintains pay‑equity practices that prohibit reliance on salary history and require that compensation decisions be supported by legitimate, job‑related factors.
Interview Path
Talent Acquisition Interview
Hiring Manager Interview
Team Interviews
Executive Interviews
Reference Calls
Hiring Decision
Travel and Work Location This role may be performed from any U.S. jurisdiction in which Axuall is registered to do business. We are currently unable to sponsor visas. While this role is remote‑first, we require employees to attend an in‑person orientation at our headquarters in Cleveland, Ohio. Occasional travel to our HQ may be needed. Travel: 30‑40% for customer meetings, industry events, and quarterly Cleveland HQ visits.
Compensation Base Salary Range (Good‑Faith Estimate): $220,000 – $235,000. Additional Compensation: Performance‑Based Incentive Compensation. Employment Classification: Full‑time. Pay Frequency: Semi‑monthly. The posted range represents Axuall’s reasonable and good‑faith estimate of the compensation the Company expects to pay for the position at the time of this posting. Actual compensation will be based on factors such as job‑related knowledge, skills, experience, and internal equity.
Seniority Level Executive
Employment Type Full‑time
Job Function Business Development and Sales
Industries IT Services and IT Consulting
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