Chewy
Director, Category Management - Vet Success
Chewy’s mission is to be the most trusted and convenient online destination for pet parents and partners everywhere. We view pets (and pet parents) as family, and we are obsessed with meeting their needs and exceeding customer expectations through every interaction. Within Chewy, the Chewy Health team is focused on redefining how veterinarians and pet parents care for their pets. We are on a multi-year journey to build new pet‑parent and veterinarian‑facing services that make it easier to keep pets of all shapes and sizes leading healthy, happy lives.
As part of this mission, Chewy Health is hiring a
Director, Category Management & Vet Success
to join our growing and fast‑paced Healthcare Services team. This leader will develop and execute strategy for Chewy’s clinic engagement model, define pricing, identify growth opportunities, translate them into actionable plans, and manage the P&L for the business. The role also includes building vet‑partner engagement at scale and driving innovation with technology and operations partners.
What You'll Do
Own the P&L for our vet‑facing B2B services and manage key inputs to ensure we deliver on our plans.
Develop and implement strategies and tactics for building the user base of our veterinarian‑facing (B2B) services, including targeting, sales & onboarding, and pricing strategies for large multi‑clinic groups down to independently owned clinics.
Establish short‑term and long‑term goals for the B2B Healthcare services.
Lead and develop new services and offerings to drive increased value to both veterinarians and Chewy.
Partner with Product and Tech leaders to create a vision and roadmap for tools and automation that scale sales and support capabilities.
Engage and negotiate high‑stakes opportunities across complex partnerships and key accounts, such as veterinary corporate groups, buying groups, service providers, and manufacturers.
Lead, develop, and eventually expand a large team encompassing strategic account management, clinic engagement, and category management.
Collaborate with cross‑functional partners across businesses to implement and execute these strategies effectively.
What You’ll Need
12+ years in technology services/SaaS, eCommerce marketplace or related industries (B2B or B2C) with experience in sales/account management, product management, category management, business development, financial analysis, and marketing.
10+ years of leadership experience.
Experience as a sole P&L owner of an important business or large product unit.
Track record of owning and growing large, complex businesses at high growth rates.
Demonstrated ability to launch and rapidly scale new business ventures.
Success managing full‑life‑cycle, complex sales with large organizations.
Broad knowledge of sales/CRM technologies and best practices (e.g., Salesforce).
Ability to synthesize large quantities of complex data into usable, actionable information.
Track record of taking ownership and delivering results in a data‑driven, fast‑paced environment.
Experience with financial analysis and modeling.
Entrepreneurial mindset.
Position requires some travel.
Bonus
History of selling into or partnering with large and small veterinary or medical practices in the US.
Experience launching new technology products/services to veterinary clinics or medical practices.
Strong understanding of the overall pet care industry and recent trends.
In‑depth experience and understanding of the veterinary profession in the US.
Chewy is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, national origin, gender, citizenship, marital status, religion, age, disability, gender identity, results of genetic testing, veteran status, as well as any other legally‑protected characteristic. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact CAAR@chewy.com.
To access Chewy's Customer Privacy Policy, please click here.
To access Chewy's California CPRA Job Applicant Privacy Policy, please click here.
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As part of this mission, Chewy Health is hiring a
Director, Category Management & Vet Success
to join our growing and fast‑paced Healthcare Services team. This leader will develop and execute strategy for Chewy’s clinic engagement model, define pricing, identify growth opportunities, translate them into actionable plans, and manage the P&L for the business. The role also includes building vet‑partner engagement at scale and driving innovation with technology and operations partners.
What You'll Do
Own the P&L for our vet‑facing B2B services and manage key inputs to ensure we deliver on our plans.
Develop and implement strategies and tactics for building the user base of our veterinarian‑facing (B2B) services, including targeting, sales & onboarding, and pricing strategies for large multi‑clinic groups down to independently owned clinics.
Establish short‑term and long‑term goals for the B2B Healthcare services.
Lead and develop new services and offerings to drive increased value to both veterinarians and Chewy.
Partner with Product and Tech leaders to create a vision and roadmap for tools and automation that scale sales and support capabilities.
Engage and negotiate high‑stakes opportunities across complex partnerships and key accounts, such as veterinary corporate groups, buying groups, service providers, and manufacturers.
Lead, develop, and eventually expand a large team encompassing strategic account management, clinic engagement, and category management.
Collaborate with cross‑functional partners across businesses to implement and execute these strategies effectively.
What You’ll Need
12+ years in technology services/SaaS, eCommerce marketplace or related industries (B2B or B2C) with experience in sales/account management, product management, category management, business development, financial analysis, and marketing.
10+ years of leadership experience.
Experience as a sole P&L owner of an important business or large product unit.
Track record of owning and growing large, complex businesses at high growth rates.
Demonstrated ability to launch and rapidly scale new business ventures.
Success managing full‑life‑cycle, complex sales with large organizations.
Broad knowledge of sales/CRM technologies and best practices (e.g., Salesforce).
Ability to synthesize large quantities of complex data into usable, actionable information.
Track record of taking ownership and delivering results in a data‑driven, fast‑paced environment.
Experience with financial analysis and modeling.
Entrepreneurial mindset.
Position requires some travel.
Bonus
History of selling into or partnering with large and small veterinary or medical practices in the US.
Experience launching new technology products/services to veterinary clinics or medical practices.
Strong understanding of the overall pet care industry and recent trends.
In‑depth experience and understanding of the veterinary profession in the US.
Chewy is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, national origin, gender, citizenship, marital status, religion, age, disability, gender identity, results of genetic testing, veteran status, as well as any other legally‑protected characteristic. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact CAAR@chewy.com.
To access Chewy's Customer Privacy Policy, please click here.
To access Chewy's California CPRA Job Applicant Privacy Policy, please click here.
#J-18808-Ljbffr