Catbird NYC
Store Manager (DC) at Catbird NYC, Washington, DC.
Base pay range $70,000.00/yr - $82,000.00/yr
Responsibilities
Coach, train, and develop all store staff to ensure our teams are meeting our customer service standards
Develop training plans for new employees using company tools and knowledge while monitoring and maintaining existing staff’s learning and development
Maintain thorough awareness of policies, store operations and product knowledge; inform employees of any product updates, policy changes and other company communication
Review and plan business objectives to meet monthly/quarterly sales goals
Partner with Area Manager and marketing teams for in store events
Support, encourage, and develop staff to provide the highest level of customer service
Assists sales associates with any customer service challenges or specific customer requests (e.g. dissatisfied customer, returns, damaged merchandise, customer orders) and has the capacity to know when to step in an escalated situation gracefully
Ideal Candidate
2+ years retail leadership experience required
Experience leading a team of 10-25 store employees
Ability to prioritize during busy times
Flexible in regards to both scheduling and location, must have weekend availability
Experienced in creating/managing staff schedules
Experienced in using Google Office Suite (Docs, Sheets, Pages)
Jewelry and/or clienteling experience a plus
Looking for someone who understands that customer service is the MOST important thing; more than 50% of the Store Manager’s time is spent on the sales floor
Someone who is nice, friendly, easy to get along with and has a good measure of common sense
We prioritize our customer’s entire store experience – we don’t work on commission, we simply celebrate making our customers delightfully happy!
Perks & Benefits
Healthcare eligibility following 30 days of hire with 75% of the medical premium covered by Catbird. 25% of the premium covered for children. We also offer dental and vision
15 vacation days and 7 sick days, plus an extra day off during the month of your birthday
401(k) with profit sharing and safe harbor contribution eligibility after one year of employment. We invest through a portfolio focused on socially responsible funds
Professional Development Stipend: an allotment of $200/year, plus other workshops and talks throughout the year
Paid time off (or double time for stores) on major holidays
Open studio hours for studio employees: once a week studio managers stay late so jewelers can work on personal pieces with Catbird tools and machinery, and train with each other on new techniques
Parental Leave: we offer 20 weeks of parental leave. 12 weeks are 100% paid
The Catbird Giving Fund: We vote as a company on what organizations to support. At least 1% of all sales, year round, are donated to nonprofits aligned with our core beliefs of equality and helping others
A generous employee discount
Pre-taxed commuter benefits to save money on getting to work!
A warm, casual work environment where people can really be themselves
Seniority level Not Applicable
Employment type Full-time
Job function Sales and Business Development
Industries Retail Luxury Goods and Jewelry
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Base pay range $70,000.00/yr - $82,000.00/yr
Responsibilities
Coach, train, and develop all store staff to ensure our teams are meeting our customer service standards
Develop training plans for new employees using company tools and knowledge while monitoring and maintaining existing staff’s learning and development
Maintain thorough awareness of policies, store operations and product knowledge; inform employees of any product updates, policy changes and other company communication
Review and plan business objectives to meet monthly/quarterly sales goals
Partner with Area Manager and marketing teams for in store events
Support, encourage, and develop staff to provide the highest level of customer service
Assists sales associates with any customer service challenges or specific customer requests (e.g. dissatisfied customer, returns, damaged merchandise, customer orders) and has the capacity to know when to step in an escalated situation gracefully
Ideal Candidate
2+ years retail leadership experience required
Experience leading a team of 10-25 store employees
Ability to prioritize during busy times
Flexible in regards to both scheduling and location, must have weekend availability
Experienced in creating/managing staff schedules
Experienced in using Google Office Suite (Docs, Sheets, Pages)
Jewelry and/or clienteling experience a plus
Looking for someone who understands that customer service is the MOST important thing; more than 50% of the Store Manager’s time is spent on the sales floor
Someone who is nice, friendly, easy to get along with and has a good measure of common sense
We prioritize our customer’s entire store experience – we don’t work on commission, we simply celebrate making our customers delightfully happy!
Perks & Benefits
Healthcare eligibility following 30 days of hire with 75% of the medical premium covered by Catbird. 25% of the premium covered for children. We also offer dental and vision
15 vacation days and 7 sick days, plus an extra day off during the month of your birthday
401(k) with profit sharing and safe harbor contribution eligibility after one year of employment. We invest through a portfolio focused on socially responsible funds
Professional Development Stipend: an allotment of $200/year, plus other workshops and talks throughout the year
Paid time off (or double time for stores) on major holidays
Open studio hours for studio employees: once a week studio managers stay late so jewelers can work on personal pieces with Catbird tools and machinery, and train with each other on new techniques
Parental Leave: we offer 20 weeks of parental leave. 12 weeks are 100% paid
The Catbird Giving Fund: We vote as a company on what organizations to support. At least 1% of all sales, year round, are donated to nonprofits aligned with our core beliefs of equality and helping others
A generous employee discount
Pre-taxed commuter benefits to save money on getting to work!
A warm, casual work environment where people can really be themselves
Seniority level Not Applicable
Employment type Full-time
Job function Sales and Business Development
Industries Retail Luxury Goods and Jewelry
#J-18808-Ljbffr