Salesforce
About Salesforce
Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.
Your Impact
Serve as the single point of customer accountability responsible for orchestration of all Signature deliverables, experience, renewal, and expansion.
Cultivate and maintain stakeholder relationships with the customer’s IT and business executive leadership, sponsors, and decision-makers within customer organizations that have purchased Signature.
Help your customers achieve their business goals and outcomes on the Salesforce platform by:
Coordinating the completion of the Signature Success catalog of services as required for your customer.
Providing timely, proactive Salesforce feature guidance based on the areas of interest for your customer.
Acting as an advisor to your customers for the adoption of new features of Salesforce’s annual release schedules and identifying potential challenges and risks to your customer's implementation.
Communicating the value of Signature Success and ensuring all collaborators understand this value so that customers continue to renew.
Acting as an advocate for customers during the triage and resolution of high severity cases to assist with the timely resolution of these issues.
Being available for occasional travel to customer sites and for some after‑hour or weekend coverage depending on the customer’s need.
Minimum Requirements
Minimum of 8 years of work experience in Technical Customer Success, SaaS platform use or project leadership, Technology Consulting, Technology Solutions Development, Technical and/or Solutions Architecture.
Experience with Tableau products, and/or a competing platform (Microsoft Power BI, Looker, Qlik, MicroStrategy, Domo).
Exceptional communication and presentation skills with demonstrated ability to influence effectively at all levels of the organization, including executive and C‑level.
Ability to analyze technical concepts and translate them into business terms, and map business requirements into technical features.
Knowledge of the software development process and design methodologies.
Experience leading cross‑functional teams to facilitate resolution or disposition of customer needs or projects.
Preferred Requirements
Salesforce product certifications are a plus (AI Associate, Administrator, Advanced Administrator, Platform App Builder, Sales Cloud Consultant, Service Cloud Consultant, Tableau Desktop, Tableau Server, Tableau Data Analyst).
Knowledge of Salesforce products and features, capabilities, best use, and how to deploy.
Experience working with enterprise‑level customers.
Note This is an office‑flexible role. The expectation is to be in‑office 3 days a week. (Seattle/Bellevue, Chicago/Indianapolis, Atlanta).
Our Investment In You
World‑class enablement and on‑demand training – check out Trailhead.com for a sneak peek.
Exposure to executive thought leaders with a passion for living our values.
Clear path to promotion with accelerated leadership development programs.
Weekly 1:1 coaching with your leadership.
Fast Ramp mentorship program.
Week‑long product bootcamp.
Sandler Sales Training.
Posting Statement Salesforce is an equal‑opportunity employer and maintains a policy of non‑discrimination with all employees and applicants for employment. We assess all employees and potential employees on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to recruiting, hiring, promotion decisions, compensation, benefits, training, and everything in between.
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Your Impact
Serve as the single point of customer accountability responsible for orchestration of all Signature deliverables, experience, renewal, and expansion.
Cultivate and maintain stakeholder relationships with the customer’s IT and business executive leadership, sponsors, and decision-makers within customer organizations that have purchased Signature.
Help your customers achieve their business goals and outcomes on the Salesforce platform by:
Coordinating the completion of the Signature Success catalog of services as required for your customer.
Providing timely, proactive Salesforce feature guidance based on the areas of interest for your customer.
Acting as an advisor to your customers for the adoption of new features of Salesforce’s annual release schedules and identifying potential challenges and risks to your customer's implementation.
Communicating the value of Signature Success and ensuring all collaborators understand this value so that customers continue to renew.
Acting as an advocate for customers during the triage and resolution of high severity cases to assist with the timely resolution of these issues.
Being available for occasional travel to customer sites and for some after‑hour or weekend coverage depending on the customer’s need.
Minimum Requirements
Minimum of 8 years of work experience in Technical Customer Success, SaaS platform use or project leadership, Technology Consulting, Technology Solutions Development, Technical and/or Solutions Architecture.
Experience with Tableau products, and/or a competing platform (Microsoft Power BI, Looker, Qlik, MicroStrategy, Domo).
Exceptional communication and presentation skills with demonstrated ability to influence effectively at all levels of the organization, including executive and C‑level.
Ability to analyze technical concepts and translate them into business terms, and map business requirements into technical features.
Knowledge of the software development process and design methodologies.
Experience leading cross‑functional teams to facilitate resolution or disposition of customer needs or projects.
Preferred Requirements
Salesforce product certifications are a plus (AI Associate, Administrator, Advanced Administrator, Platform App Builder, Sales Cloud Consultant, Service Cloud Consultant, Tableau Desktop, Tableau Server, Tableau Data Analyst).
Knowledge of Salesforce products and features, capabilities, best use, and how to deploy.
Experience working with enterprise‑level customers.
Note This is an office‑flexible role. The expectation is to be in‑office 3 days a week. (Seattle/Bellevue, Chicago/Indianapolis, Atlanta).
Our Investment In You
World‑class enablement and on‑demand training – check out Trailhead.com for a sneak peek.
Exposure to executive thought leaders with a passion for living our values.
Clear path to promotion with accelerated leadership development programs.
Weekly 1:1 coaching with your leadership.
Fast Ramp mentorship program.
Week‑long product bootcamp.
Sandler Sales Training.
Posting Statement Salesforce is an equal‑opportunity employer and maintains a policy of non‑discrimination with all employees and applicants for employment. We assess all employees and potential employees on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to recruiting, hiring, promotion decisions, compensation, benefits, training, and everything in between.
#J-18808-Ljbffr