CX Experience Analyst: Journeys & Insights

A leading logistics solutions provider is seeking a Customer Experience Business Analyst to support a large-scale retail modernization initiative. The role involves human-centered research, journey mapping, and collaboration with technical experts to enhance service experiences. Ideal candidates will have 3+ years in CX or logistics and demonstrate strong qualitative research skills, working closely with teams to document workflows and develop service blueprints. #J-18808-Ljbffr