Square
Strategic Account Management, Food & Beverage
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Strategic Account Management, Food & Beverage
role at
Square
Overview The Strategic Account Management organization is seeking a tenured professional to help grow Square’s Food and Beverage Strategic Accounts program. This team partners with some of Square’s largest and most innovative Food and Beverage businesses that are redefining how technology powers modern hospitality. In this role, you’ll serve as a trusted advisor to Food and Beverage executives and operators, helping them leverage Square’s ecosystem to simplify operations, improve performance, and scale their businesses. You’ll uncover opportunities for growth, develop tailored solutions for retention, and collaborate closely with Product, Engineering, Finance, and Marketing teams to deliver a seamless experience for our most valuable sellers. The ideal candidate is strategic, empathetic, and passionate about building long-term relationships.
You Will
Own and grow a portfolio of 250 strategic Food and Beverage sellers, driving account expansion, retention, and satisfaction.
Consult with business owners and operators to uncover opportunities across operations, payments, and commerce, designing and implementing customized solutions.
Act as the voice of the customer, advocating for upmarket seller needs with Product, Engineering, and Operations teams.
Collaborate cross‑functionally with Strategic Account Executives, Product Managers, and Solution Engineers to deliver integrated, scalable outcomes.
Lead quarterly business reviews and deliver data‑driven insights to C‑level stakeholders.
Negotiate and manage contracts and pricing, ensuring mutual value and long‑term partnership success.
Provide white‑glove support, troubleshooting critical issues and driving proactive seller engagement.
You Have
3+ years of experience in Strategic Account Management, Customer Success, or Enterprise Relationship Management.
Demonstrated success growing and retaining a book of business, ideally within SaaS, payments, or F&B technology.
Strong technical acumen and comfortable mapping business requirements to product solutions and collaborating with technical teams.
Proven ability to influence executive stakeholders, negotiate contracts, and navigate complex deal structures.
Excellent storytelling and communication skills, both written and verbal.
A track record of consistent over performance on key metrics and a proactive, ownership‑driven work style.
Ability to thrive in ambiguity, balancing strategic vision with hands‑on execution.
Restaurant or F&B technology experience is strongly preferred.
We are seeking candidates who live within 50 miles of Boston city center.
Seniority level: Mid‑Senior level; Employment type: Full‑time; Job function: Sales and Business Development.
Block is an equal opportunity employer evaluating all employees and job applicants without regard to identity or any legally protected class. We also consider qualified applicants with criminal histories for employment on our team, and always assess candidates on an individualized basis. Block will consider qualified applicants with arrest or conviction records for employment in accordance with state and local laws and “fair chance” ordinances.
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Strategic Account Management, Food & Beverage
role at
Square
Overview The Strategic Account Management organization is seeking a tenured professional to help grow Square’s Food and Beverage Strategic Accounts program. This team partners with some of Square’s largest and most innovative Food and Beverage businesses that are redefining how technology powers modern hospitality. In this role, you’ll serve as a trusted advisor to Food and Beverage executives and operators, helping them leverage Square’s ecosystem to simplify operations, improve performance, and scale their businesses. You’ll uncover opportunities for growth, develop tailored solutions for retention, and collaborate closely with Product, Engineering, Finance, and Marketing teams to deliver a seamless experience for our most valuable sellers. The ideal candidate is strategic, empathetic, and passionate about building long-term relationships.
You Will
Own and grow a portfolio of 250 strategic Food and Beverage sellers, driving account expansion, retention, and satisfaction.
Consult with business owners and operators to uncover opportunities across operations, payments, and commerce, designing and implementing customized solutions.
Act as the voice of the customer, advocating for upmarket seller needs with Product, Engineering, and Operations teams.
Collaborate cross‑functionally with Strategic Account Executives, Product Managers, and Solution Engineers to deliver integrated, scalable outcomes.
Lead quarterly business reviews and deliver data‑driven insights to C‑level stakeholders.
Negotiate and manage contracts and pricing, ensuring mutual value and long‑term partnership success.
Provide white‑glove support, troubleshooting critical issues and driving proactive seller engagement.
You Have
3+ years of experience in Strategic Account Management, Customer Success, or Enterprise Relationship Management.
Demonstrated success growing and retaining a book of business, ideally within SaaS, payments, or F&B technology.
Strong technical acumen and comfortable mapping business requirements to product solutions and collaborating with technical teams.
Proven ability to influence executive stakeholders, negotiate contracts, and navigate complex deal structures.
Excellent storytelling and communication skills, both written and verbal.
A track record of consistent over performance on key metrics and a proactive, ownership‑driven work style.
Ability to thrive in ambiguity, balancing strategic vision with hands‑on execution.
Restaurant or F&B technology experience is strongly preferred.
We are seeking candidates who live within 50 miles of Boston city center.
Seniority level: Mid‑Senior level; Employment type: Full‑time; Job function: Sales and Business Development.
Block is an equal opportunity employer evaluating all employees and job applicants without regard to identity or any legally protected class. We also consider qualified applicants with criminal histories for employment on our team, and always assess candidates on an individualized basis. Block will consider qualified applicants with arrest or conviction records for employment in accordance with state and local laws and “fair chance” ordinances.
#J-18808-Ljbffr