Lumafield
Base pay range
$130,000.00/yr - $170,000.00/yr
About Lumafield Lumafield was founded in 2019 to upgrade manufacturing. We are engineers with deep experience across the product development cycle, from initial ideas to shipping hardware, across industries and specializations. Frustrated by the cost and complexity of modern manufacturing, we decided to upgrade it. Our platform offers unprecedented visibility into products, AI‑driven tools that highlight problems and generate quantitative data, and a web‑based collaboration layer. We started with industrial CT scanning, rapidly inspecting essential components non‑destructively, and rebuilt the whole system—X‑ray capture, computer vision analysis, web collaboration, and business model—to make advanced manufacturing tech accessible to every industry. We’re building for greater intelligence, autonomy, and speed, constantly evolving to provide deeper vision, operational excellence, and powerful insights.
Lumafield is headquartered in Cambridge, MA, with an office in San Francisco, CAp>
About the role Lumafield is looking to bring on a Customer Success Manager (CSM) to drive customer outcomes and revenue growth for Lumafield’s industry‑changing products. The CSM will own the customer lifecycle from post‑sale onboarding through renewals and expansion, acting as the advisor and trusted partner for stakeholders, building advocacy within accounts, and ensuring customers achieve measurable business value from our products.
Working at the intersection of advanced industrial technology and customer strategy, CSMs will lead business reviews, develop and execute mutual success plans, and drive net revenue retention through strategic account growth. This role requires depth to understand engineering analyses and business acumen to translate technical success into measurable business value, leading conversations with executive stakeholders at customer organizations.
What you’ll do
Partner with engineering, quality, and operations teams at customer organizations to identify opportunities to improve product quality, accelerate root cause analysis, or achieve efficiencies in design and sustaining engineering.
Serve as the primary point of contact and trusted advisor for your customers.
Project manage delivery and adoption of Lumafield’s technical solutions to ensure integration into customer workflows.
Proactively manage renewal processes, mitigate churn risk, and maintain account health.
Identify, track, and communicate business impact of Lumafield’s solutions.
Uncover upsell, cross‑sell, and new use case opportunities to expand product usage across teams or product lines.
Build strong customer relationships through purposeful, outcome‑focused engagement.
Contribute to the development of scalable internal processes.
About you
Engineering B.S. degree or equivalent technical experience.
8+ years of experience, which can include technical experience in engineering or manufacturing, and client‑facing experience such as account management, consulting, or program management.
Expertise in packaging development and/or production, primarily for the CPG industry.
Excellent verbal and written communication that flexes to be effective across levels of an organization.
Ability to independently create and deliver executive‑level presentations.
Extremely organized and ready to dive head‑first into a rapidly scaling startup environment.
Bonus Points
MBA or equivalent business experience.
Quality Control experience in CPG/packaging manufacturing.
Compensation and benefits Lumafield offers competitive cash and equity compensation, a health & wellness stipend, 401(k), parental leave, flexible PTO, commuter benefits, company‑wide events and more. Lumafield is committed to building a team that represents a variety of backgrounds, perspectives, and skills. If your skills don’t meet every single requirement, we encourage you to apply anyway.
EEO Statement In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on race, color, ancestry, national origin, religion, age, gender, marital or domestic partner status, sexual orientation, gender identity, disability, genetic information, or veteran status.
Get in Touch Reach out if you want to be a part of what we are building.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
The base salary range listed here represents the anticipated low and high end of the salary range for this position. Actual salaries may vary and may be above or below the range based on various factors including but not limited to work location, experience, and performance. All full‑time employees receive an equity grant.
Seniority level Not Applicable
Employment type Full‑time
Job function and industries Other / Computer Hardware Manufacturing
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About Lumafield Lumafield was founded in 2019 to upgrade manufacturing. We are engineers with deep experience across the product development cycle, from initial ideas to shipping hardware, across industries and specializations. Frustrated by the cost and complexity of modern manufacturing, we decided to upgrade it. Our platform offers unprecedented visibility into products, AI‑driven tools that highlight problems and generate quantitative data, and a web‑based collaboration layer. We started with industrial CT scanning, rapidly inspecting essential components non‑destructively, and rebuilt the whole system—X‑ray capture, computer vision analysis, web collaboration, and business model—to make advanced manufacturing tech accessible to every industry. We’re building for greater intelligence, autonomy, and speed, constantly evolving to provide deeper vision, operational excellence, and powerful insights.
Lumafield is headquartered in Cambridge, MA, with an office in San Francisco, CAp>
About the role Lumafield is looking to bring on a Customer Success Manager (CSM) to drive customer outcomes and revenue growth for Lumafield’s industry‑changing products. The CSM will own the customer lifecycle from post‑sale onboarding through renewals and expansion, acting as the advisor and trusted partner for stakeholders, building advocacy within accounts, and ensuring customers achieve measurable business value from our products.
Working at the intersection of advanced industrial technology and customer strategy, CSMs will lead business reviews, develop and execute mutual success plans, and drive net revenue retention through strategic account growth. This role requires depth to understand engineering analyses and business acumen to translate technical success into measurable business value, leading conversations with executive stakeholders at customer organizations.
What you’ll do
Partner with engineering, quality, and operations teams at customer organizations to identify opportunities to improve product quality, accelerate root cause analysis, or achieve efficiencies in design and sustaining engineering.
Serve as the primary point of contact and trusted advisor for your customers.
Project manage delivery and adoption of Lumafield’s technical solutions to ensure integration into customer workflows.
Proactively manage renewal processes, mitigate churn risk, and maintain account health.
Identify, track, and communicate business impact of Lumafield’s solutions.
Uncover upsell, cross‑sell, and new use case opportunities to expand product usage across teams or product lines.
Build strong customer relationships through purposeful, outcome‑focused engagement.
Contribute to the development of scalable internal processes.
About you
Engineering B.S. degree or equivalent technical experience.
8+ years of experience, which can include technical experience in engineering or manufacturing, and client‑facing experience such as account management, consulting, or program management.
Expertise in packaging development and/or production, primarily for the CPG industry.
Excellent verbal and written communication that flexes to be effective across levels of an organization.
Ability to independently create and deliver executive‑level presentations.
Extremely organized and ready to dive head‑first into a rapidly scaling startup environment.
Bonus Points
MBA or equivalent business experience.
Quality Control experience in CPG/packaging manufacturing.
Compensation and benefits Lumafield offers competitive cash and equity compensation, a health & wellness stipend, 401(k), parental leave, flexible PTO, commuter benefits, company‑wide events and more. Lumafield is committed to building a team that represents a variety of backgrounds, perspectives, and skills. If your skills don’t meet every single requirement, we encourage you to apply anyway.
EEO Statement In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on race, color, ancestry, national origin, religion, age, gender, marital or domestic partner status, sexual orientation, gender identity, disability, genetic information, or veteran status.
Get in Touch Reach out if you want to be a part of what we are building.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
The base salary range listed here represents the anticipated low and high end of the salary range for this position. Actual salaries may vary and may be above or below the range based on various factors including but not limited to work location, experience, and performance. All full‑time employees receive an equity grant.
Seniority level Not Applicable
Employment type Full‑time
Job function and industries Other / Computer Hardware Manufacturing
#J-18808-Ljbffr