San José State University
Counseling Services Coordinator
San José State University, San Jose, California, United States, 95199
Job no:
553059
Work type:
Staff
Location:
San José
Categories:
Unit 2 - CSUEU - Health Care Support, Probationary, Health Professionals, Full Time
Job Summary Reporting to the Director of Counseling and Psychological Services (CAPS), the Counseling Services Coordinator plays a key role in supporting the delivery of efficient, student-centered mental health services. The Counseling Services Coordinator is responsible for checking in and out students receiving CAPS services, educating them on eligibility, available services, patient portal access, required paperwork, and informed consent. The position also assists with daily operational needs such as updating schedules, supporting limited service promotion, and managing data collection for the CAPS department. Additionally, the Counseling Services Coordinator serves as a liaison with the Care Experience Team and helps schedule follow-up appointments and support case management functions as needed.
Key Responsibilities
Welcome, register, and screen students seeking CAPS services
Schedule and confirm appointments; verify student information and eligibility
Educate students on privacy rights, portal access, and required documentation
Maintain and update health records and assist with data entry in the electronic health record (EHR) system
Support continuity of care by coordinating referrals and follow-up appointments
Manage provider schedules, assist with day-of scheduling adjustments, and update calendars
Provide administrative support to the Director of CAPS and Clinical Case Managers
Partner with the Care Experience Team and Shared Services on operational workflows
Support departmental outreach, data collection, and promotion of CAPS services
Participate in accreditation, quality improvement, and wellness center initiatives
Knowledge, Skills & Abilities
Ability to effectively establish and maintain cooperative working relationships within a diverse, multicultural environment
Knowledge of software applications including word processing, Excel, database management, and other electronic recordkeeping
Ability to compose and appropriately format correspondence with students, faculty, and staff
Working knowledge of electronic health record systems and ability to learn new systems and assess appropriate workflows
Keen skill in executing student/customer service principles to create a welcoming environment, including motivational interviewing and de-escalation techniques
Ability to effectively handle interpersonal interactions at all levels and highly sensitive interpersonal situations
Ability to interpret and apply policies and procedures independently
Skill in balancing multiple work priorities and the ability to organize, coordinate, and guide the work of others based on student needs
Ability to perform accurately in a detail-oriented environment, including the ability to proof the accuracy of entered/recorded information and numbers
Working knowledge of healthcare and education privacy and confidentiality laws (e.g. HIPAA, FERPA, etc.) and ability to maintain confidentiality and appropriately handle sensitive communications across all work
Required Qualifications
High school diploma or equivalent or combination of education and experience which provides the required knowledge and abilities
Preferred Qualifications
Mental Health First Aid certification (or equivalent)
Bachelor’s degree in Psychology, Public Health, Social Work or equivalent
Two (2) years of directly related experience to the duties and responsibilities specified
Two (2) years of demonstrated experience providing excellent customer service
Experience providing student service in a higher education environment
Experience with multi-provider schedules/calendar systems in a wellness environment
Demonstrated project management experience
Compensation Classification: Health Education Assistant Anticipated Hiring Range: $5,446/month - $6,012/month (Step 10 – Step 15) CSU Salary Range: $4,557/month - $6,508/month (Step 1 – Step 20)
San José State University offers employees a comprehensive benefits package typically worth 30-35% of your base salary. For more information on programs available, see Employee Benefits Summary.
Application Procedure Click Apply Now to complete the SJSU Online Employment Application and attach the following documents:
Resume
Letter of Interest
All applicants must apply within the specified application period:
November 18, 2025 through December 3, 2025 . This position is open until filled; however, applications received after screening has begun will be considered at the discretion of the university.
Contact Information University Personnel jobs@sjsu.edu 408-924-2252
CSU Vaccination Policy The CSU strongly recommends that all individuals who access any in-person program or activity (on- or off-campus) operated or controlled by the University follow COVID-19 vaccine recommendations adopted by the U.S. Centers for Disease Control and Prevention (CDC) and the California Department of Public Health (CDPH). The system wide policy can be found at https://calstate.policystat.com/policy/9779821/latest/ and questions may be sent to jobs@sjsu.edu.
Additional Information Satisfactory completion of a background check (including a criminal records check) is required for employment. SJSU will issue a contingent offer of employment to the selected candidate, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current CSU employee who was offered the position on a contingent basis.
The standard background check includes: criminal check, employment and education verification. Depending on the position, a motor vehicle and/or credit check may be required. All background checks are conducted through the university's third-party vendor, Accurate Background. Some positions may also require fingerprinting. SJSU will pay all costs associated with this procedure. Evidence of required degree(s) or certification(s) will be required at time of hire.
SJSU IS NOT A SPONSORING AGENCY FOR STAFF OR MANAGEMENT POSITIONS. (e.g. H1-B VISAS)
All San José State University employees are considered mandated reporters under the California Child Abuse and Neglect Reporting Act and are required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. Incumbent is also required to promptly report any knowledge of a possible Title IX related incident to the Title IX Office or report any discrimination, harassment, and/or retaliation to the Office of Equal Opportunity.
Senate Bill 24 (Leyva) - College Student Right to Access Act services provided by CSU Student Wellness Centers include, but are not limited to, primary medical care, counseling and psychological services, health promotion/prevention, sexual health education and support (including the provision of medication abortion services), and other coordinated care services (including gender-affirming care). It is expected that all CSU SWC employees will engage in the administration of these services as applicable to their position, scope of practice, and license.
Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act and Campus Housing Fire Safety Notification Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, the Annual Security Report (ASR) is also now available for viewing at https://www.sjsu.edu/clery/docs/SJSU-Annual-Security-Report.pdf. The ASR contains the current security and safety-related policy statements, emergency preparedness and evacuation information, crime prevention and Sexual Assault prevention information, and information about drug and alcohol prevention programming. The ASR also contains statistics of Clery crimes for San José State University locations for the three most recent calendar years. A paper copy of the ASR is available upon request by contacting the Office of the Clery Director by phone at 408-924-1501 or by email at clerycompliance@sjsu.edu.
Pursuant to the Higher Education Opportunity Act, the Annual Fire Safety Report (AFSR) is also available for viewing at https://www.sjsu.edu/clery/docs/SJSU-Annual-Fire-Safety-Report.pdf. The purpose of this report is to disclose statistics for fires that occurred within SJSU on-campus housing facilities for the three most recent calendar years, and to distribute fire safety policies and procedures intended to promote safety on Campus. A paper copy of the AFSR is available upon request by contacting the Housing Office by phone at 408-795-5600 or by email at uhs-frontdesk@sjsu.edu.
Campus Security Authority In accordance with the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act (Clery Act) and CSU systemwide policy, this position is subject to ongoing review for designation as a Campus Security Authority. Individuals that are designated as Campus Security Authorities are required to immediately report Clery incidents to the institution and complete Clery Act training as determined by the university Clery Director.
Equal Employment Statement San José State University is an equal opportunity employer. The university prohibits discrimination based on age, ancestry, caste, color, disability, ethnicity, gender, gender expression, gender identity, genetic information, marital status, medical condition, military status, nationality, race, religion, religious creed, sex, sexual orientation, sex stereotype, and veteran status. This policy applies to all San José State University students, faculty, and staff, as well as university programs and activities. Title IX of the Education Amendments of 1972, and certain other federal and state laws, prohibit discrimination on the basis of sex in all education programs and activities operated by the university (both on and off campus). Reasonable accommodation is made for applicants with disabilities who self-disclose. San José State University employees are considered mandated reporters under the California Child Abuse and Neglect Reporting Act and are required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment.
Advertised:
November 18, 2025 (9:00 AM) Pacific Standard Time Applications close:
Open until filled
#J-18808-Ljbffr
553059
Work type:
Staff
Location:
San José
Categories:
Unit 2 - CSUEU - Health Care Support, Probationary, Health Professionals, Full Time
Job Summary Reporting to the Director of Counseling and Psychological Services (CAPS), the Counseling Services Coordinator plays a key role in supporting the delivery of efficient, student-centered mental health services. The Counseling Services Coordinator is responsible for checking in and out students receiving CAPS services, educating them on eligibility, available services, patient portal access, required paperwork, and informed consent. The position also assists with daily operational needs such as updating schedules, supporting limited service promotion, and managing data collection for the CAPS department. Additionally, the Counseling Services Coordinator serves as a liaison with the Care Experience Team and helps schedule follow-up appointments and support case management functions as needed.
Key Responsibilities
Welcome, register, and screen students seeking CAPS services
Schedule and confirm appointments; verify student information and eligibility
Educate students on privacy rights, portal access, and required documentation
Maintain and update health records and assist with data entry in the electronic health record (EHR) system
Support continuity of care by coordinating referrals and follow-up appointments
Manage provider schedules, assist with day-of scheduling adjustments, and update calendars
Provide administrative support to the Director of CAPS and Clinical Case Managers
Partner with the Care Experience Team and Shared Services on operational workflows
Support departmental outreach, data collection, and promotion of CAPS services
Participate in accreditation, quality improvement, and wellness center initiatives
Knowledge, Skills & Abilities
Ability to effectively establish and maintain cooperative working relationships within a diverse, multicultural environment
Knowledge of software applications including word processing, Excel, database management, and other electronic recordkeeping
Ability to compose and appropriately format correspondence with students, faculty, and staff
Working knowledge of electronic health record systems and ability to learn new systems and assess appropriate workflows
Keen skill in executing student/customer service principles to create a welcoming environment, including motivational interviewing and de-escalation techniques
Ability to effectively handle interpersonal interactions at all levels and highly sensitive interpersonal situations
Ability to interpret and apply policies and procedures independently
Skill in balancing multiple work priorities and the ability to organize, coordinate, and guide the work of others based on student needs
Ability to perform accurately in a detail-oriented environment, including the ability to proof the accuracy of entered/recorded information and numbers
Working knowledge of healthcare and education privacy and confidentiality laws (e.g. HIPAA, FERPA, etc.) and ability to maintain confidentiality and appropriately handle sensitive communications across all work
Required Qualifications
High school diploma or equivalent or combination of education and experience which provides the required knowledge and abilities
Preferred Qualifications
Mental Health First Aid certification (or equivalent)
Bachelor’s degree in Psychology, Public Health, Social Work or equivalent
Two (2) years of directly related experience to the duties and responsibilities specified
Two (2) years of demonstrated experience providing excellent customer service
Experience providing student service in a higher education environment
Experience with multi-provider schedules/calendar systems in a wellness environment
Demonstrated project management experience
Compensation Classification: Health Education Assistant Anticipated Hiring Range: $5,446/month - $6,012/month (Step 10 – Step 15) CSU Salary Range: $4,557/month - $6,508/month (Step 1 – Step 20)
San José State University offers employees a comprehensive benefits package typically worth 30-35% of your base salary. For more information on programs available, see Employee Benefits Summary.
Application Procedure Click Apply Now to complete the SJSU Online Employment Application and attach the following documents:
Resume
Letter of Interest
All applicants must apply within the specified application period:
November 18, 2025 through December 3, 2025 . This position is open until filled; however, applications received after screening has begun will be considered at the discretion of the university.
Contact Information University Personnel jobs@sjsu.edu 408-924-2252
CSU Vaccination Policy The CSU strongly recommends that all individuals who access any in-person program or activity (on- or off-campus) operated or controlled by the University follow COVID-19 vaccine recommendations adopted by the U.S. Centers for Disease Control and Prevention (CDC) and the California Department of Public Health (CDPH). The system wide policy can be found at https://calstate.policystat.com/policy/9779821/latest/ and questions may be sent to jobs@sjsu.edu.
Additional Information Satisfactory completion of a background check (including a criminal records check) is required for employment. SJSU will issue a contingent offer of employment to the selected candidate, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current CSU employee who was offered the position on a contingent basis.
The standard background check includes: criminal check, employment and education verification. Depending on the position, a motor vehicle and/or credit check may be required. All background checks are conducted through the university's third-party vendor, Accurate Background. Some positions may also require fingerprinting. SJSU will pay all costs associated with this procedure. Evidence of required degree(s) or certification(s) will be required at time of hire.
SJSU IS NOT A SPONSORING AGENCY FOR STAFF OR MANAGEMENT POSITIONS. (e.g. H1-B VISAS)
All San José State University employees are considered mandated reporters under the California Child Abuse and Neglect Reporting Act and are required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. Incumbent is also required to promptly report any knowledge of a possible Title IX related incident to the Title IX Office or report any discrimination, harassment, and/or retaliation to the Office of Equal Opportunity.
Senate Bill 24 (Leyva) - College Student Right to Access Act services provided by CSU Student Wellness Centers include, but are not limited to, primary medical care, counseling and psychological services, health promotion/prevention, sexual health education and support (including the provision of medication abortion services), and other coordinated care services (including gender-affirming care). It is expected that all CSU SWC employees will engage in the administration of these services as applicable to their position, scope of practice, and license.
Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act and Campus Housing Fire Safety Notification Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, the Annual Security Report (ASR) is also now available for viewing at https://www.sjsu.edu/clery/docs/SJSU-Annual-Security-Report.pdf. The ASR contains the current security and safety-related policy statements, emergency preparedness and evacuation information, crime prevention and Sexual Assault prevention information, and information about drug and alcohol prevention programming. The ASR also contains statistics of Clery crimes for San José State University locations for the three most recent calendar years. A paper copy of the ASR is available upon request by contacting the Office of the Clery Director by phone at 408-924-1501 or by email at clerycompliance@sjsu.edu.
Pursuant to the Higher Education Opportunity Act, the Annual Fire Safety Report (AFSR) is also available for viewing at https://www.sjsu.edu/clery/docs/SJSU-Annual-Fire-Safety-Report.pdf. The purpose of this report is to disclose statistics for fires that occurred within SJSU on-campus housing facilities for the three most recent calendar years, and to distribute fire safety policies and procedures intended to promote safety on Campus. A paper copy of the AFSR is available upon request by contacting the Housing Office by phone at 408-795-5600 or by email at uhs-frontdesk@sjsu.edu.
Campus Security Authority In accordance with the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act (Clery Act) and CSU systemwide policy, this position is subject to ongoing review for designation as a Campus Security Authority. Individuals that are designated as Campus Security Authorities are required to immediately report Clery incidents to the institution and complete Clery Act training as determined by the university Clery Director.
Equal Employment Statement San José State University is an equal opportunity employer. The university prohibits discrimination based on age, ancestry, caste, color, disability, ethnicity, gender, gender expression, gender identity, genetic information, marital status, medical condition, military status, nationality, race, religion, religious creed, sex, sexual orientation, sex stereotype, and veteran status. This policy applies to all San José State University students, faculty, and staff, as well as university programs and activities. Title IX of the Education Amendments of 1972, and certain other federal and state laws, prohibit discrimination on the basis of sex in all education programs and activities operated by the university (both on and off campus). Reasonable accommodation is made for applicants with disabilities who self-disclose. San José State University employees are considered mandated reporters under the California Child Abuse and Neglect Reporting Act and are required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment.
Advertised:
November 18, 2025 (9:00 AM) Pacific Standard Time Applications close:
Open until filled
#J-18808-Ljbffr