Volunteers of America Chesapeake & Carolinas
Residential Re-Entry Program Services Manager
Volunteers of America Chesapeake & Carolinas, Baltimore, Maryland, United States, 21276
Residential Re-Entry Program Services Manager
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Residential Re-Entry Program Services Manager
role at
Volunteers of America Chesapeake & Carolinas
JOB SUMMARY
The Program Services Manager oversees the provision of services, support, and advocacy for residents of the Residential Re-entry Center (RRC). These services include, but are not limited to, identifying and linking residents to community resources, coordinating transportation, connecting/reconnecting with positive support networks, and preparing residents to re-enter the community. The Program Services Manager oversees a team of up to ten case managers.
RESPONSIBILITIES
Track and monitor counts of resident transportation fund
Develop onboarding schedule and directly oversee new case manager training
Document weekly staff supervision
Order tickets/tokens, as needed, for residents commuting
Complete required weekly, monthly, and quarterly reports
Participate in weekly facility walkthroughs
Perform regular audits of the documentation
Ensure compliance with VOAC policies and procedures, and Federal Bureau of Prisons
Review case files to ensure ongoing audit-ready status
Organize, schedule, host (may delegate to Senior Case Manager), and notify appropriate parties (BOP, USPO, CTS) of weekly Program Review Team Meetings (PRT)
Drive on company business and/or transport clients as required
Participate in the provision of pre-service and in-service training for staff as directed
Participate in 40 hours of annual training as mandated by VOAC, Federal Bureau of Prisons and ACA. New candidates must complete 120 hours of employment within the first year of employment
Maintain and demonstrate working knowledge of VOAC policies, procedures and operational procedures, as well as contractual obligations established by Federal Bureau of Prisons and ACA standards
Attend staff meetings and other VOAC work-related meetings and functions
Assist in ensuring the facility's compliance with the American Correctional Association standards for accreditation
Represent the program to the public, community agencies, and funding sources, professionally and appropriately
Perform other duties as assigned
IMPACT ON END RESULTS
Maintains and improves resident programs and services
Enhances resident participation in the program and its services such that their individual needs can be met
Implements successful release planning to ensure residents smooth transition to community life
Facilitates and monitors resident’s participation and successful completion of the program
Assists in the operation of the facility to meet program goals and objectives appropriate to the needs of the residents and the requirements of the Federal Bureau of Prisons and the American Correctional Association
Represents the organization well by participating actively in the community and with stakeholders, as an expert in the field
Ensures that all case notes meet quality standards
Ensures that all VOAC policies and procedures are met and remain in compliance
Ensures services are provided by staff who are trained and competent to perform assigned duties
PHYSICAL REQUIREMENTS
The ability to safely operate a motor vehicle to transport oneself, consumers, and program supplies as necessary
The physical ability to travel to assigned locations, stand, stoop, bend, reach, pull, push, lift, grasp, climb, talk, see, hear and perform basic and light home maintenance activities, and operate office equipment
Move and lift light objects up to 30 pounds such as mail, supplies, files, and equipment
Operating office equipment requiring continuous or repetitive hand/arm movements
The ability to remain in a sitting position for extended periods of time
REQUIREMENTS
At least three years of professional experience in a management role, ideally in a correctional facility
At least two years employment experience in human services, corrections, or community-based services provision with various populations
Bachelor’s Degree required in human services, criminal justice, social work, or other related field. Master’s degree preferred
Strong attention to detail and the ability to manage multiple projects at a time
Persuasive and passionate communicator with excellent interpersonal skills
Experience with community corrections services is preferred
Ability to develop effective working relationships with residents, staff and community partners
Strong organization skills, problem‑solving skills and judgment are desirable
Preference will be given to those with proven record keeping, report writing skills and other case management skills
Excellent written and verbal communication skills
Experience with Microsoft Suite (Power‑point, Excel, Word, etc.)
Bilingual in any language is an asset
Seniority level: Mid‑Senior level
Employment type: Full‑time
Job function: Non‑profit Organizations
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Residential Re-Entry Program Services Manager
role at
Volunteers of America Chesapeake & Carolinas
JOB SUMMARY
The Program Services Manager oversees the provision of services, support, and advocacy for residents of the Residential Re-entry Center (RRC). These services include, but are not limited to, identifying and linking residents to community resources, coordinating transportation, connecting/reconnecting with positive support networks, and preparing residents to re-enter the community. The Program Services Manager oversees a team of up to ten case managers.
RESPONSIBILITIES
Track and monitor counts of resident transportation fund
Develop onboarding schedule and directly oversee new case manager training
Document weekly staff supervision
Order tickets/tokens, as needed, for residents commuting
Complete required weekly, monthly, and quarterly reports
Participate in weekly facility walkthroughs
Perform regular audits of the documentation
Ensure compliance with VOAC policies and procedures, and Federal Bureau of Prisons
Review case files to ensure ongoing audit-ready status
Organize, schedule, host (may delegate to Senior Case Manager), and notify appropriate parties (BOP, USPO, CTS) of weekly Program Review Team Meetings (PRT)
Drive on company business and/or transport clients as required
Participate in the provision of pre-service and in-service training for staff as directed
Participate in 40 hours of annual training as mandated by VOAC, Federal Bureau of Prisons and ACA. New candidates must complete 120 hours of employment within the first year of employment
Maintain and demonstrate working knowledge of VOAC policies, procedures and operational procedures, as well as contractual obligations established by Federal Bureau of Prisons and ACA standards
Attend staff meetings and other VOAC work-related meetings and functions
Assist in ensuring the facility's compliance with the American Correctional Association standards for accreditation
Represent the program to the public, community agencies, and funding sources, professionally and appropriately
Perform other duties as assigned
IMPACT ON END RESULTS
Maintains and improves resident programs and services
Enhances resident participation in the program and its services such that their individual needs can be met
Implements successful release planning to ensure residents smooth transition to community life
Facilitates and monitors resident’s participation and successful completion of the program
Assists in the operation of the facility to meet program goals and objectives appropriate to the needs of the residents and the requirements of the Federal Bureau of Prisons and the American Correctional Association
Represents the organization well by participating actively in the community and with stakeholders, as an expert in the field
Ensures that all case notes meet quality standards
Ensures that all VOAC policies and procedures are met and remain in compliance
Ensures services are provided by staff who are trained and competent to perform assigned duties
PHYSICAL REQUIREMENTS
The ability to safely operate a motor vehicle to transport oneself, consumers, and program supplies as necessary
The physical ability to travel to assigned locations, stand, stoop, bend, reach, pull, push, lift, grasp, climb, talk, see, hear and perform basic and light home maintenance activities, and operate office equipment
Move and lift light objects up to 30 pounds such as mail, supplies, files, and equipment
Operating office equipment requiring continuous or repetitive hand/arm movements
The ability to remain in a sitting position for extended periods of time
REQUIREMENTS
At least three years of professional experience in a management role, ideally in a correctional facility
At least two years employment experience in human services, corrections, or community-based services provision with various populations
Bachelor’s Degree required in human services, criminal justice, social work, or other related field. Master’s degree preferred
Strong attention to detail and the ability to manage multiple projects at a time
Persuasive and passionate communicator with excellent interpersonal skills
Experience with community corrections services is preferred
Ability to develop effective working relationships with residents, staff and community partners
Strong organization skills, problem‑solving skills and judgment are desirable
Preference will be given to those with proven record keeping, report writing skills and other case management skills
Excellent written and verbal communication skills
Experience with Microsoft Suite (Power‑point, Excel, Word, etc.)
Bilingual in any language is an asset
Seniority level: Mid‑Senior level
Employment type: Full‑time
Job function: Non‑profit Organizations
#J-18808-Ljbffr