Joyce Windows, Sunrooms & Baths
Confirming / Closer Specialist - Call Center
Joyce Windows, Sunrooms & Baths, Berea, Ohio, United States, 44017
Confirming Specialist - Call Center
Location: Joyce Windows, Sunrooms, and Baths Full-Time In-Office
At Joyce Windows, Sunrooms, and Baths, our sales team depends on a
strong, efficient schedule
to maximize their time and resources. That's where our
Confirming Specialist
comes in. This critical role ensures that appointments are properly confirmed, schedules are optimized, and customers receive a seamless experience. Without this position, our sales team could be running around inefficiently, wasting valuable time and resources, while customers could face confusion or missed expectations.
Responsibilities: Confirm all appointments set by our Appointment Setters, ensuring accuracy and reducing cancellations. Optimize scheduling so our sales team follows the most efficient routes and uses their time effectively. Keep the appointment process organized, ensuring no time slots go to waste. Professionally communicate with customers to verify details, answer basic questions, and ensure they are prepared for their appointment. Utilize computer systems to manage schedules and make necessary adjustments for efficiency. Why This Role Matters: A well-planned schedule means our
sales team can focus on selling
instead of dealing with inefficiencies, cancellations, or poor planning. It also ensures
our customers receive a professional, timely, and enjoyable experience , making them more likely to move forward with their home improvement projects.
Qualifications:
Strong attention to detail and organizational skills Excellent customer service and communication abilities Computer proficiency and ability to quickly learn new systems Ability to optimize routes and schedules efficiently Experience in a call center or administrative role (preferred but not required) Why Join Joyce?
Be part of a growing home improvement leader Work in a supportive, team-oriented environment Competitive pay with opportunities for growth
If you have a knack for organization and understand the importance of
keeping things running smoothly , we want to hear from you. Apply today!
Location: Joyce Windows, Sunrooms, and Baths Full-Time In-Office
At Joyce Windows, Sunrooms, and Baths, our sales team depends on a
strong, efficient schedule
to maximize their time and resources. That's where our
Confirming Specialist
comes in. This critical role ensures that appointments are properly confirmed, schedules are optimized, and customers receive a seamless experience. Without this position, our sales team could be running around inefficiently, wasting valuable time and resources, while customers could face confusion or missed expectations.
Responsibilities: Confirm all appointments set by our Appointment Setters, ensuring accuracy and reducing cancellations. Optimize scheduling so our sales team follows the most efficient routes and uses their time effectively. Keep the appointment process organized, ensuring no time slots go to waste. Professionally communicate with customers to verify details, answer basic questions, and ensure they are prepared for their appointment. Utilize computer systems to manage schedules and make necessary adjustments for efficiency. Why This Role Matters: A well-planned schedule means our
sales team can focus on selling
instead of dealing with inefficiencies, cancellations, or poor planning. It also ensures
our customers receive a professional, timely, and enjoyable experience , making them more likely to move forward with their home improvement projects.
Qualifications:
Strong attention to detail and organizational skills Excellent customer service and communication abilities Computer proficiency and ability to quickly learn new systems Ability to optimize routes and schedules efficiently Experience in a call center or administrative role (preferred but not required) Why Join Joyce?
Be part of a growing home improvement leader Work in a supportive, team-oriented environment Competitive pay with opportunities for growth
If you have a knack for organization and understand the importance of
keeping things running smoothly , we want to hear from you. Apply today!