Packet Fusion
Implementation Engineer UCaaS & CCaaS
Packet Fusion, Pleasanton, California, United States, 94566
Join to apply for the
Implementation Engineer UCaaS & CCaaS
role at
Packet Fusion 2 days ago Be among the first 25 applicants Join to apply for the
Implementation Engineer UCaaS & CCaaS
role at
Packet Fusion This range is provided by Packet Fusion. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range
$75,000.00/yr - $135,000.00/yr UCaaS/CCaaS Implementation Engineer
As a
UCaaS/CCaaS Implementation Engineer , you will lead the deployment of cutting-edge cloud communications and contact center solutions, specializing in
Zoom Phone, RingCentral, Zoom Contact Center, and RingCentral Contact Center . You will play a key role in designing, integrating, and optimizing enterprise-grade
voice, video, messaging, and omnichannel customer engagement
workflows.
Key Responsibilities
Solution Design & Deployment – Architect and implement UCaaS/CCaaS solutions tailored to enterprise business needs, ensuring scalability, security, and seamless user adoption. Advanced Contact Center Configuration – Set up skills-based routing, omnichannel queues (voice, chat, email, SMS, social), and workforce optimization tools to enhance customer experience. AI & Automation Integration – Deploy AI-powered features such as virtual agents, real-time sentiment analysis, automated quality management, and conversational AI. CRM & Business Tool Integrations – Configure deep integrations with platforms like Salesforce, Zendesk, Microsoft Teams, ServiceNow, and business intelligence tools for data-driven decision-making. Custom Reporting & Analytics – Develop dashboards and reporting frameworks to monitor contact center performance, agent productivity, and customer engagement trends. Customer Training & Support – Conduct hands-on training sessions and provide ongoing technical support for end-users and administrators.
Required Qualifications
Proven experience implementing UCaaS/CCaaS solutions with Zoom Phone, RingCentral, and associated contact center platforms. Deep understanding of enterprise contact center operations, best practices, and omnichannel workflows. Expertise in IVR design, automated call distribution (ACD), and workflow automation. Experience with AI/ML applications in customer experience, such as virtual assistants and predictive analytics. Strong knowledge of API integrations, webhooks, and automation tools. Proficiency in CRM platforms (Salesforce, Zendesk) and custom integrations. Familiarity with speech analytics, conversation intelligence, and quality management technologies.
Technical Skills
UCaaS & CCaaS Administration – Cloud telephony, SIP trunking, call flow management. Omnichannel Contact Center Configuration – Routing logic, escalation paths, multi-channel engagement. Workforce Engagement Management (WEM) – Scheduling, forecasting, agent optimization. IVR & Conversational AI Development – Chatbots, voicebots, self-service automation. Data & Analytics – Contact center reporting, real-time dashboards, KPI monitoring. Security & Compliance – Encryption, fraud prevention, adherence to global standards.
Travel Requirements
Up to 10% travel to client sites (hybrid implementation model with remote options)
Seniority level
Seniority level Mid-Senior level Employment type
Employment type Full-time Job function
Job function Information Technology Industries IT Services and IT Consulting Referrals increase your chances of interviewing at Packet Fusion by 2x Sign in to set job alerts for “Implementation Engineer” roles.
Software Engineer, AI Intern (Summer 2025)
Software Engineer, AI Platform - New Grad
Software Engineer I (Full Time) United States
San Jose, CA $98,600.00-$125,900.00 2 weeks ago Mountain View, CA $125,400.00-$188,100.00 2 days ago Mountain View, CA $141,000.00-$202,000.00 2 days ago Sunnyvale, CA $56.25-$173,000.00 4 days ago (General Hire) Software Engineer Graduate (Advertisement Team) - 2025 Start (BS/MS)
San Jose, CA $113,500.00-$250,000.00 5 days ago New Grads 2025 - Software Engineer, Algorithm
San Jose, CA $120,000.00-$165,000.00 8 months ago Palo Alto, CA $140,000.00-$185,000.00 2 weeks ago Full Stack Software Engineer - Post-training
Palo Alto, CA $180,000.00-$440,000.00 2 weeks ago Software Engineer I (Intern) United States
San Jose, CA $44,000.00-$130,000.00 1 week ago New Grads 2025 - General Software Engineer
San Jose, CA $120,000.00-$165,000.00 4 months ago Software Engineer III, Full Stack, Chrome
eCommerce Full Stack Developer (React / Shopify) - On Site
Sunnyvale, CA $117,000.00-$234,000.00 1 week ago Santa Clara, CA $150,000.00-$175,000.00 6 months ago Software Engineer(s) - New Grad (Fall 2025 Graduation)
East Palo Alto, CA $99,500.00-$200,000.00 2 weeks ago Software Engineer - Intern (Summer 2025)
San Jose, CA $3,000.00-$4,000.00 7 months ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr
Implementation Engineer UCaaS & CCaaS
role at
Packet Fusion 2 days ago Be among the first 25 applicants Join to apply for the
Implementation Engineer UCaaS & CCaaS
role at
Packet Fusion This range is provided by Packet Fusion. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range
$75,000.00/yr - $135,000.00/yr UCaaS/CCaaS Implementation Engineer
As a
UCaaS/CCaaS Implementation Engineer , you will lead the deployment of cutting-edge cloud communications and contact center solutions, specializing in
Zoom Phone, RingCentral, Zoom Contact Center, and RingCentral Contact Center . You will play a key role in designing, integrating, and optimizing enterprise-grade
voice, video, messaging, and omnichannel customer engagement
workflows.
Key Responsibilities
Solution Design & Deployment – Architect and implement UCaaS/CCaaS solutions tailored to enterprise business needs, ensuring scalability, security, and seamless user adoption. Advanced Contact Center Configuration – Set up skills-based routing, omnichannel queues (voice, chat, email, SMS, social), and workforce optimization tools to enhance customer experience. AI & Automation Integration – Deploy AI-powered features such as virtual agents, real-time sentiment analysis, automated quality management, and conversational AI. CRM & Business Tool Integrations – Configure deep integrations with platforms like Salesforce, Zendesk, Microsoft Teams, ServiceNow, and business intelligence tools for data-driven decision-making. Custom Reporting & Analytics – Develop dashboards and reporting frameworks to monitor contact center performance, agent productivity, and customer engagement trends. Customer Training & Support – Conduct hands-on training sessions and provide ongoing technical support for end-users and administrators.
Required Qualifications
Proven experience implementing UCaaS/CCaaS solutions with Zoom Phone, RingCentral, and associated contact center platforms. Deep understanding of enterprise contact center operations, best practices, and omnichannel workflows. Expertise in IVR design, automated call distribution (ACD), and workflow automation. Experience with AI/ML applications in customer experience, such as virtual assistants and predictive analytics. Strong knowledge of API integrations, webhooks, and automation tools. Proficiency in CRM platforms (Salesforce, Zendesk) and custom integrations. Familiarity with speech analytics, conversation intelligence, and quality management technologies.
Technical Skills
UCaaS & CCaaS Administration – Cloud telephony, SIP trunking, call flow management. Omnichannel Contact Center Configuration – Routing logic, escalation paths, multi-channel engagement. Workforce Engagement Management (WEM) – Scheduling, forecasting, agent optimization. IVR & Conversational AI Development – Chatbots, voicebots, self-service automation. Data & Analytics – Contact center reporting, real-time dashboards, KPI monitoring. Security & Compliance – Encryption, fraud prevention, adherence to global standards.
Travel Requirements
Up to 10% travel to client sites (hybrid implementation model with remote options)
Seniority level
Seniority level Mid-Senior level Employment type
Employment type Full-time Job function
Job function Information Technology Industries IT Services and IT Consulting Referrals increase your chances of interviewing at Packet Fusion by 2x Sign in to set job alerts for “Implementation Engineer” roles.
Software Engineer, AI Intern (Summer 2025)
Software Engineer, AI Platform - New Grad
Software Engineer I (Full Time) United States
San Jose, CA $98,600.00-$125,900.00 2 weeks ago Mountain View, CA $125,400.00-$188,100.00 2 days ago Mountain View, CA $141,000.00-$202,000.00 2 days ago Sunnyvale, CA $56.25-$173,000.00 4 days ago (General Hire) Software Engineer Graduate (Advertisement Team) - 2025 Start (BS/MS)
San Jose, CA $113,500.00-$250,000.00 5 days ago New Grads 2025 - Software Engineer, Algorithm
San Jose, CA $120,000.00-$165,000.00 8 months ago Palo Alto, CA $140,000.00-$185,000.00 2 weeks ago Full Stack Software Engineer - Post-training
Palo Alto, CA $180,000.00-$440,000.00 2 weeks ago Software Engineer I (Intern) United States
San Jose, CA $44,000.00-$130,000.00 1 week ago New Grads 2025 - General Software Engineer
San Jose, CA $120,000.00-$165,000.00 4 months ago Software Engineer III, Full Stack, Chrome
eCommerce Full Stack Developer (React / Shopify) - On Site
Sunnyvale, CA $117,000.00-$234,000.00 1 week ago Santa Clara, CA $150,000.00-$175,000.00 6 months ago Software Engineer(s) - New Grad (Fall 2025 Graduation)
East Palo Alto, CA $99,500.00-$200,000.00 2 weeks ago Software Engineer - Intern (Summer 2025)
San Jose, CA $3,000.00-$4,000.00 7 months ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr