Russell Tobin
IT Support Engineer II – Seattle, WA
Pay:
$30–$35/hour
Location:
Seattle, WA — Multiple onsite corporate locations
Schedule:
Full time, onsite only (no remote). Must be flexible with worksite changes.
About the Role
We are seeking an experienced
IT Support Engineer II
to join our team in supporting a large, fast‑paced corporate technology environment. This role serves as the first point of contact for technical support needs, working directly with corporate employees in person as well as through a ticketing system, chat, email, and phone.
Successful candidates will be
customer‑focused, highly adaptable, and comfortable supporting Mac, Windows, and Linux
in a hands‑on, onsite setting. This is not a remote or call‑center role — onsite presence and flexibility are essential.
What You’ll Do
Provide front‑line technical support for corporate employees across multiple Seattle‑area office locations.
Troubleshoot and resolve issues involving Windows, Mac, and Linux operating systems.
Field and respond to support inquiries via walk‑ups, web chat, phone, email, and ticketing systems.
Diagnose end‑user computing issues, identify root causes, test solutions, and follow through to resolution.
Document interactions and troubleshooting steps with accurate, detailed call logs.
Communicate clearly with users, ensuring understanding and satisfaction with completed work.
Follow established SOPs and use knowledge management resources effectively.
Maintain current awareness of IT policies and standards to provide accurate support.
Assist with triaging and escalating outages or system issues to minimize downtime.
Support teleconferencing systems and AV presentation technology as needed.
Adhere to shift schedules and attendance expectations.
Work flexible hours, including potential weekends and holidays.
Day‑to‑Day Rhythm
You will support employees directly at their assigned onsite location, resolving IT issues in person and through the ticketing system. While you will start at one primary site, your assigned location may change during the contract —
flexibility is required .
Basic Qualifications
3+ years of recent, onsite IT support or IT helpdesk experience (hands‑on, not remote‑only).
Experience supporting Windows, Mac, and/or Linux in a corporate environment.
High school diploma or equivalent.
Associate degree in Computer Science, IT, or equivalent experience.
Strong troubleshooting background in both helpdesk and deskside support.
Excellent communication skills with both technical and non‑technical stakeholders.
Ability to work independently and collaboratively.
Strong multitasking skills and commitment to quality work.
Preferred Qualifications
Bachelor’s degree in Computer Science, Information Technology, or related field.
Microsoft certifications such as MCSE or MCITP (Active Directory).
Strong complex systems troubleshooting ability.
Ability to simplify and explain advanced technical concepts.
ITIL Foundation Certification.
What We’re Looking For
Candidates with
hands‑on, onsite support experience
— not remote call‑center backgrounds.
Technicians focused on
end‑user support , not candidates trending heavily toward cybersecurity roles.
Proven flexibility to work across multiple office locations as needed.
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$30–$35/hour
Location:
Seattle, WA — Multiple onsite corporate locations
Schedule:
Full time, onsite only (no remote). Must be flexible with worksite changes.
About the Role
We are seeking an experienced
IT Support Engineer II
to join our team in supporting a large, fast‑paced corporate technology environment. This role serves as the first point of contact for technical support needs, working directly with corporate employees in person as well as through a ticketing system, chat, email, and phone.
Successful candidates will be
customer‑focused, highly adaptable, and comfortable supporting Mac, Windows, and Linux
in a hands‑on, onsite setting. This is not a remote or call‑center role — onsite presence and flexibility are essential.
What You’ll Do
Provide front‑line technical support for corporate employees across multiple Seattle‑area office locations.
Troubleshoot and resolve issues involving Windows, Mac, and Linux operating systems.
Field and respond to support inquiries via walk‑ups, web chat, phone, email, and ticketing systems.
Diagnose end‑user computing issues, identify root causes, test solutions, and follow through to resolution.
Document interactions and troubleshooting steps with accurate, detailed call logs.
Communicate clearly with users, ensuring understanding and satisfaction with completed work.
Follow established SOPs and use knowledge management resources effectively.
Maintain current awareness of IT policies and standards to provide accurate support.
Assist with triaging and escalating outages or system issues to minimize downtime.
Support teleconferencing systems and AV presentation technology as needed.
Adhere to shift schedules and attendance expectations.
Work flexible hours, including potential weekends and holidays.
Day‑to‑Day Rhythm
You will support employees directly at their assigned onsite location, resolving IT issues in person and through the ticketing system. While you will start at one primary site, your assigned location may change during the contract —
flexibility is required .
Basic Qualifications
3+ years of recent, onsite IT support or IT helpdesk experience (hands‑on, not remote‑only).
Experience supporting Windows, Mac, and/or Linux in a corporate environment.
High school diploma or equivalent.
Associate degree in Computer Science, IT, or equivalent experience.
Strong troubleshooting background in both helpdesk and deskside support.
Excellent communication skills with both technical and non‑technical stakeholders.
Ability to work independently and collaboratively.
Strong multitasking skills and commitment to quality work.
Preferred Qualifications
Bachelor’s degree in Computer Science, Information Technology, or related field.
Microsoft certifications such as MCSE or MCITP (Active Directory).
Strong complex systems troubleshooting ability.
Ability to simplify and explain advanced technical concepts.
ITIL Foundation Certification.
What We’re Looking For
Candidates with
hands‑on, onsite support experience
— not remote call‑center backgrounds.
Technicians focused on
end‑user support , not candidates trending heavily toward cybersecurity roles.
Proven flexibility to work across multiple office locations as needed.
#J-18808-Ljbffr