ZT Systems
Seniority level
Entry level
Employment type Full-time
Job function Information Technology
Industries Computer Hardware Manufacturing
Responsibilities
Serve as the primary point of contact for internal support requests through platforms such as ServiceNow or Jira.
Provide Tier 2/Tier 3 troubleshooting for hardware, software, network, and operating system issues across Windows, macOS, and Linux environments.
Diagnose, resolve, and escalate incidents related to system performance, access, or connectivity in alignment with SLA targets.
Collaborate with Engineering, Networking, Quality, and Reliability teams to resolve complex technical issues and ensure seamless escalation workflows.
Monitor system alerts and dashboards, proactively identifying potential issues before they affect operations.
Create and maintain detailed knowledge base articles, SOPs, and runbooks for recurring incidents and preventive maintenance. Convert Field Engineering training documents into user‑ and trainer‑friendly SOPs.
Responsible for training new hires and existing team members on all new products. Partner with Field Engineers, New Product Development, and Quality Engineering teams.
Provide Service Desk support across Verizon and future customers.
Track incidents, resolutions, and trends to drive continuous improvement in support efficiency and operational reliability. Provide customer reporting as needed.
Support the onboarding of new customers to ZT and the Service Desk, including customer hardware training, lab setup, ServiceNow integration, and customized reporting.
Troubleshoot Layer 1–3 network issues, assisting with VLAN configuration, port testing, and connectivity validation.
What You Bring
Strong analytical and problem‑solving skills with exceptional attention to detail.
Ability to work independently and collaboratively in fast‑paced environments.
Knowledge of server architecture, system‑level design engineering, and an understanding of shared infrastructure management.
Excellent communication skills for cross‑functional coordination and documentation.
Demonstrated ability to manage multiple projects, setting priorities and managing to commit schedules.
Ability to travel to customer data centers.
Certifications in Linux, networking, or data center technologies (e.g., CompTIA Server+, CCNA, or equivalent).
Engineering degree.
2+ years in hardware testing and break/fix, and 2+ years in IT remote support.
Physical Requirements
The ability to lift up to 50 pounds when necessary.
The ability to safely climb ladders when necessary. *The ability to wear personal protective gear correctly when necessary.*
#J-18808-Ljbffr
Employment type Full-time
Job function Information Technology
Industries Computer Hardware Manufacturing
Responsibilities
Serve as the primary point of contact for internal support requests through platforms such as ServiceNow or Jira.
Provide Tier 2/Tier 3 troubleshooting for hardware, software, network, and operating system issues across Windows, macOS, and Linux environments.
Diagnose, resolve, and escalate incidents related to system performance, access, or connectivity in alignment with SLA targets.
Collaborate with Engineering, Networking, Quality, and Reliability teams to resolve complex technical issues and ensure seamless escalation workflows.
Monitor system alerts and dashboards, proactively identifying potential issues before they affect operations.
Create and maintain detailed knowledge base articles, SOPs, and runbooks for recurring incidents and preventive maintenance. Convert Field Engineering training documents into user‑ and trainer‑friendly SOPs.
Responsible for training new hires and existing team members on all new products. Partner with Field Engineers, New Product Development, and Quality Engineering teams.
Provide Service Desk support across Verizon and future customers.
Track incidents, resolutions, and trends to drive continuous improvement in support efficiency and operational reliability. Provide customer reporting as needed.
Support the onboarding of new customers to ZT and the Service Desk, including customer hardware training, lab setup, ServiceNow integration, and customized reporting.
Troubleshoot Layer 1–3 network issues, assisting with VLAN configuration, port testing, and connectivity validation.
What You Bring
Strong analytical and problem‑solving skills with exceptional attention to detail.
Ability to work independently and collaboratively in fast‑paced environments.
Knowledge of server architecture, system‑level design engineering, and an understanding of shared infrastructure management.
Excellent communication skills for cross‑functional coordination and documentation.
Demonstrated ability to manage multiple projects, setting priorities and managing to commit schedules.
Ability to travel to customer data centers.
Certifications in Linux, networking, or data center technologies (e.g., CompTIA Server+, CCNA, or equivalent).
Engineering degree.
2+ years in hardware testing and break/fix, and 2+ years in IT remote support.
Physical Requirements
The ability to lift up to 50 pounds when necessary.
The ability to safely climb ladders when necessary. *The ability to wear personal protective gear correctly when necessary.*
#J-18808-Ljbffr