Trading Technologies
Support Engineer – Trading Technologies
We are looking for an experienced Customer Support Engineer to join our global support team, providing superior support for our high‑quality trading platform. This role involves troubleshooting critical, time‑sensitive issues using log files and issue replication while delivering first‑class customer service and building solid client relationships.
Key Responsibilities:
Enter TT’s new hire training program and become knowledgeable in TT’s platform functionality, fundamentals of our infrastructure and architecture, and TT’s support processes and tools.
Maintain the global ticketing queue and manage tier‑1 customers.
Provide a deeper level of support with continued mentoring and become an expert in all TT products.
Act as the first point of contact for BAU support, becoming a knowledgeable resource across TT’s platform and technical architecture.
Provide first‑class customer support via TT’s in‑app feedback and phone.
Collaborate closely with Engineering and SRE teams to resolve all reported issues quickly and efficiently.
Efficiently manage multiple incidents within the ticketing system and provide timely, regular updates.
Analyze front‑end and back‑end logs, replicate software issues, perform impact analysis, and prioritize investigations.
Continuously learn new product features, functionality, and TT architecture.
Maintain and extend our knowledge base and undertake required projects.
Qualifications:
0–3 years of experience in a technical support–based role with direct software troubleshooting.
Experience in incident, problem, and service outage management.
Financial background, preferably supporting a derivatives trading platform or equivalent.
Competent IT literacy on Windows and macOS.
Familiarity with FIX Protocol 4.2 or higher.
Exceptional customer service and interpersonal skills, both written and verbal.
Availability to provide operational coverage, including occasional weekend and outside standard hours.
Self‑starter with the ability to work autonomously and collaborate within a team.
Strong investigation and diagnostic skills with an enthusiastic problem‑solving ability.
Bonus: knowledge of C++, Wireshark, Kibana, Servicenow.
Benefits and Perks:
Competitive benefits: medical, dental, vision, FSA, HSA, 401(k), pre‑tax transit/parking.
Flexible work schedules with some remote work.
22 PTO days per year with rollover and additional training, volunteer, and milestone PTO days.
Top‑of‑the‑line tech resources, budget for monitors, headphones, keyboards, office equipment.
Milestone anniversary bonuses.
Stipend and subsidy contributions toward cell phones, laptops, gym memberships, health/wellness initiatives.
Application Deadline:
15 May 2026
Department: Service Office
Location: Chicago
Compensation: $50 000–$60 000 per year.
Trading Technologies is a Software‑as‑a‑Service technology platform provider to the global capital markets industry. The company’s award‑winning TT® platform connects to the world’s major international exchanges and liquidity venues in listed derivatives alongside a growing number of asset classes, including fixed income and cryptocurrencies. The TT platform delivers advanced tools for trade execution and order management, market data solutions, analytics, trade surveillance, risk management, and infrastructure services to the world’s leading sell‑side institutions, buy‑side firms, and exchanges. The company’s blue‑chip client base includes Tier 1 banks as well as brokers, money managers, hedge funds, proprietary traders, Commodity Trading Advisors (CTAs), commercial hedgers, and risk managers. These firms rely on the TT ecosystem to manage their end‑to‑end trading operations. In addition, exchanges utilize TT’s technology to deliver innovative solutions to their market participants. TT also strategically partners with technology companies to make their complementary offerings available to Trading Technologies’ global client base through the TT ecosystem.
Trading Technologies (TT) is an equal‑opportunity employer. Equal employment has been, and continues to be, a required practice at the Company. Trading Technologies’ practice of equal employment opportunity is to recruit, hire, train, promote, and base all employment decisions on ability rather than race, color, religion, national origin, sex/gender orientation, age, disability, sexual orientation, genetic information or any other protected status. Additionally, TT participates in the E‑Verify Program for US offices.
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Key Responsibilities:
Enter TT’s new hire training program and become knowledgeable in TT’s platform functionality, fundamentals of our infrastructure and architecture, and TT’s support processes and tools.
Maintain the global ticketing queue and manage tier‑1 customers.
Provide a deeper level of support with continued mentoring and become an expert in all TT products.
Act as the first point of contact for BAU support, becoming a knowledgeable resource across TT’s platform and technical architecture.
Provide first‑class customer support via TT’s in‑app feedback and phone.
Collaborate closely with Engineering and SRE teams to resolve all reported issues quickly and efficiently.
Efficiently manage multiple incidents within the ticketing system and provide timely, regular updates.
Analyze front‑end and back‑end logs, replicate software issues, perform impact analysis, and prioritize investigations.
Continuously learn new product features, functionality, and TT architecture.
Maintain and extend our knowledge base and undertake required projects.
Qualifications:
0–3 years of experience in a technical support–based role with direct software troubleshooting.
Experience in incident, problem, and service outage management.
Financial background, preferably supporting a derivatives trading platform or equivalent.
Competent IT literacy on Windows and macOS.
Familiarity with FIX Protocol 4.2 or higher.
Exceptional customer service and interpersonal skills, both written and verbal.
Availability to provide operational coverage, including occasional weekend and outside standard hours.
Self‑starter with the ability to work autonomously and collaborate within a team.
Strong investigation and diagnostic skills with an enthusiastic problem‑solving ability.
Bonus: knowledge of C++, Wireshark, Kibana, Servicenow.
Benefits and Perks:
Competitive benefits: medical, dental, vision, FSA, HSA, 401(k), pre‑tax transit/parking.
Flexible work schedules with some remote work.
22 PTO days per year with rollover and additional training, volunteer, and milestone PTO days.
Top‑of‑the‑line tech resources, budget for monitors, headphones, keyboards, office equipment.
Milestone anniversary bonuses.
Stipend and subsidy contributions toward cell phones, laptops, gym memberships, health/wellness initiatives.
Application Deadline:
15 May 2026
Department: Service Office
Location: Chicago
Compensation: $50 000–$60 000 per year.
Trading Technologies is a Software‑as‑a‑Service technology platform provider to the global capital markets industry. The company’s award‑winning TT® platform connects to the world’s major international exchanges and liquidity venues in listed derivatives alongside a growing number of asset classes, including fixed income and cryptocurrencies. The TT platform delivers advanced tools for trade execution and order management, market data solutions, analytics, trade surveillance, risk management, and infrastructure services to the world’s leading sell‑side institutions, buy‑side firms, and exchanges. The company’s blue‑chip client base includes Tier 1 banks as well as brokers, money managers, hedge funds, proprietary traders, Commodity Trading Advisors (CTAs), commercial hedgers, and risk managers. These firms rely on the TT ecosystem to manage their end‑to‑end trading operations. In addition, exchanges utilize TT’s technology to deliver innovative solutions to their market participants. TT also strategically partners with technology companies to make their complementary offerings available to Trading Technologies’ global client base through the TT ecosystem.
Trading Technologies (TT) is an equal‑opportunity employer. Equal employment has been, and continues to be, a required practice at the Company. Trading Technologies’ practice of equal employment opportunity is to recruit, hire, train, promote, and base all employment decisions on ability rather than race, color, religion, national origin, sex/gender orientation, age, disability, sexual orientation, genetic information or any other protected status. Additionally, TT participates in the E‑Verify Program for US offices.
#J-18808-Ljbffr