Kona Village, A Rosewood Resort
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Reservations Manager
role at
Kona Village, A Rosewood Resort . The Reservations Manager handles customer inquiries professionally, converting sales opportunities that contribute to the hotel’s profitability.
Responsibilities
Work with Sales and Marketing Teams to develop a strategic sales plan
Manage the Reservations Department to meet and exceed budgeted targets
Monitor revenue variance constantly to identify areas of concern and build an approach to maximize revenue
Develop accounts proactively and coach the Sales Team to develop accounts successfully
Seek opportunities actively to increase revenue
Understand the competitive marketplace through analysis of trends and data and build a strategic approach to manage trends
Develop the Reservations Team to ensure the constant delivery of excellent Guest and customer service
Know the Competitive Set on a good basis in order to easily receive market information
Drive market share and revenue performance through proper pricing, inventory controls and mix management
Ensure smooth and efficient operations in the department through prompt, effective and proper reservations service to achieve maximum room revenue and meet revenue targets
Maximize RevPar through the management of room inventories and market mixes
Convert upselling opportunities at point of reservation
Actively seek all sales and revenue opportunities both internal and external to increase the profile of the hotel
Consult with Sales Managers on rate/inventory suitability of all potential group business, oversee the management of the group block, cut off dates, rooming lists, group block activity
Implement and comply with Rosewood Revenue Management standards
Maintain complete understanding of the reservation system and all reports purchased for competitive analysis
Ensure compliance to standards for rate plans, rate categories, market segment set‑up, inventory classification
Ensure Best Rate Guarantee compliance and maintain rate parity agreements with third parties
Participate in the property’s weekly revenue meeting
Ensure bookings are guaranteed and no‑show charges/late cancellation charges are applied where appropriate; and reservations policies and procedures are followed to ensure Guest satisfaction
Train reservations team members on answering phone skills and comply with all standards set by Rosewood Hotels Group
Complete any ad‑hoc duties assigned by superior
Qualifications
Organizational and time‑management skills
Ability to analyse financial statements
Negotiation skills
Computer literate (Word/Excel/PP)
Experience with Opera and Cendyn
Analytical skills to generate and interpret reports
Excellent communication skills, both written and verbal
Results‑oriented
Proactive personality, takes initiative
Demonstrates self‑confidence, energy and enthusiasm
Experience Minimum 3 years of related work experience, preferably in hotels.
Salary $80,000 – $90,000 annually plus potential for incentive.
Seniority Level Mid‑Senior level
Employment Type Full‑time
Job Function Management and Manufacturing
Industries Hospitality
Referrals increase your chances of interviewing at Kona Village, A Rosewood Resort by 2x.
Get notified about new Reservations Manager jobs in
Hawaii, United States .
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Reservations Manager
role at
Kona Village, A Rosewood Resort . The Reservations Manager handles customer inquiries professionally, converting sales opportunities that contribute to the hotel’s profitability.
Responsibilities
Work with Sales and Marketing Teams to develop a strategic sales plan
Manage the Reservations Department to meet and exceed budgeted targets
Monitor revenue variance constantly to identify areas of concern and build an approach to maximize revenue
Develop accounts proactively and coach the Sales Team to develop accounts successfully
Seek opportunities actively to increase revenue
Understand the competitive marketplace through analysis of trends and data and build a strategic approach to manage trends
Develop the Reservations Team to ensure the constant delivery of excellent Guest and customer service
Know the Competitive Set on a good basis in order to easily receive market information
Drive market share and revenue performance through proper pricing, inventory controls and mix management
Ensure smooth and efficient operations in the department through prompt, effective and proper reservations service to achieve maximum room revenue and meet revenue targets
Maximize RevPar through the management of room inventories and market mixes
Convert upselling opportunities at point of reservation
Actively seek all sales and revenue opportunities both internal and external to increase the profile of the hotel
Consult with Sales Managers on rate/inventory suitability of all potential group business, oversee the management of the group block, cut off dates, rooming lists, group block activity
Implement and comply with Rosewood Revenue Management standards
Maintain complete understanding of the reservation system and all reports purchased for competitive analysis
Ensure compliance to standards for rate plans, rate categories, market segment set‑up, inventory classification
Ensure Best Rate Guarantee compliance and maintain rate parity agreements with third parties
Participate in the property’s weekly revenue meeting
Ensure bookings are guaranteed and no‑show charges/late cancellation charges are applied where appropriate; and reservations policies and procedures are followed to ensure Guest satisfaction
Train reservations team members on answering phone skills and comply with all standards set by Rosewood Hotels Group
Complete any ad‑hoc duties assigned by superior
Qualifications
Organizational and time‑management skills
Ability to analyse financial statements
Negotiation skills
Computer literate (Word/Excel/PP)
Experience with Opera and Cendyn
Analytical skills to generate and interpret reports
Excellent communication skills, both written and verbal
Results‑oriented
Proactive personality, takes initiative
Demonstrates self‑confidence, energy and enthusiasm
Experience Minimum 3 years of related work experience, preferably in hotels.
Salary $80,000 – $90,000 annually plus potential for incentive.
Seniority Level Mid‑Senior level
Employment Type Full‑time
Job Function Management and Manufacturing
Industries Hospitality
Referrals increase your chances of interviewing at Kona Village, A Rosewood Resort by 2x.
Get notified about new Reservations Manager jobs in
Hawaii, United States .
#J-18808-Ljbffr