One Brooklyn Health
Overview
The Case Manager has a day‑to‑day responsibility for assessing the medical necessity of patient admissions, and continued stays, based on the clinical documentation in the Electronic Health Record (EHR) in accordance with Milliman Care Guidelines (MCG). The Case Manager assists in coordination of care among multidisciplinary team members such as Medical Attending’s, Residents, Interns, Specialists, Social Workers, Nursing, Dietary, Finance, and Clerical staff. Case managers identify triggers to re‑admissions and needed community/social/financial support to maintain appropriate and safe discharges related to ongoing medical management of patient care needs. The goals of the Case Management services are to identify Physician and staff documentation opportunities to support Quality and Pay for Performance indicators and execute prudent and sequential care by bringing about awareness to all treatment team members on length of stay reduction, and advocacy for compliance to plan of care.
Responsibilities
Performs face‑to‑face visits with patients that need assessment of physical, mental, and emotional barriers that prohibit self‑care, prompt medical management assistance in the community, and initiation of referrals to social work by using nursing clinical judgment.
An interdisciplinary care team member responsible for daily EHR review of patient’s medical necessity (severity of illness and intensity of service); either in bedside rounds, or Interdisciplinary team rounds.
Collaborate with social workers on identification of any social determinants of health domains that could impede patients’ health outcomes.
Functions as a liaison between Physicians and Physician Advisors.
Demonstrates the ability to correlate medical necessity (severity of illness and intensity of service) in achieving financial and quality care outcomes.
Monitors the electronic health records (EHR) daily or as needed, for assigned patients, and completes clinical documentation pertaining to hospitalization for submission to insurance companies (Initial, Concurrent or Retroactive).
Reviews all HMO admissions for medical necessity and submits to HMO.
Reviews admissions for medical necessity (severity of illness and intensity of service) within forty‑eight hours of admission.
Knowledge of Milliman Care Guidelines.
Knowledge of CMS guidelines for post‑acute placements.
Communicates with Attending Physicians on admission guidelines.
Provides real‐time interventions to prevent delays and ensure compliance and revenue integrity with health care regulations.
Informs treatment team members of recommended EHR documentation needed based on Milliman Care Guidelines for approval of admission, transfer, length of stay, and safe discharge planning.
Identifies tests, procedures, and interventions early to advance the plan of care.
Assesses, and collaborates with the health care team the need for Alternate Level of Care designation. Documents in EMR when patient is placed on ALC.
Assesses current support and adherence to medical care in the community, with evaluation of effectiveness towards health promotion.
Collaborates with treatment team members to create a care plan to reduce re‑admission rates by identifying barriers to care and resolutions to those barriers.
Responsible for completion of home IV infusion and related home care referral to IV infusion companies and follow up with patient/family.
Responsible for completing wound vac and related home care referral for patients discharged home with wound vac.
Makes appropriate referral to financial services prior to discharge.
Discusses discharge planning with the treatment team to create PRIs prior to discharge.
Documents all activities in EPIC (submission of reviews, home care referrals, and completion of PRIs) and correspondence conducted with the Insurance companies and/or Home Care Agencies through Careport.
Documents Case Management notes in a brief and concise manner.
PRIs proficient.
Follows provider recommendations for discharge planning including facility placement to SNF/SAR/Acute rehabilitation and home with services.
Arranges for community services prior to discharge to meet patient’s post discharge needs with recognition of patient’s choice of service providers.
Updates and/or modifies the plan of care according to recommendations to facilitate safe and timely discharges.
Communicates with Nursing staff the patient’s discharge plan.
Knowledge of the discharge appeal process.
Advocates for the patient/family with other health care disciplines and community agencies to facilitate the patient receiving the appropriate resources in the community.
Mandated reporting of suspected abuse in all patient populations (domestic violence, elder, child abuse, etc.).
Communication
Strong written and verbal skills are demonstrated in reports, correspondence and presentations. Informed of medical center and departmental policies. Possesses the ability to negotiate and communicate with other disciplines, physician practice groups, 3rd party reviewers and outside entities.
Professional Development
Participates in conferences, workshops, and other professional development activities to maintain licensure and/or remain professionally current with advances in field of expertise. (JCAHO, Annual HIPAA/ Corporate Compliance, Mandatory Re‑orientation training, BLS, ACLS, OSHA, and Fire safety). Adheres to the Case Management Society of America (CMSA) standards, and the Nurse Practice Act.
Professional Problem Solving
Recommendations and decision making reflect strong analytical skills and focus on quality and cost containment, that impacts the financial status of the patient and the institution.
Customer Service Management
Incorporates the medical center’s customer service goals in developing and/or revising departmental policies and systems. Continually reviews the service delivery process to exceed customer expectations.
Qualifications Education
Bachelor's degree in Nursing (BSN), required.
Experience
Minimum three (3) years clinical experience in one or more of the following: Acute care
Medical‑Surgical
Intensive Care
Emergency Department
Community Nursing (Home Care)
License / Certification
Current New York State Registered Nurse licensure, required.
Basic Life Support (BLS) certification, required.
Advanced Cardiovascular Life Support (ACLS) certification, required.
Must maintain valid New York State Registered Nurse License, BLS and ACLS certifications throughout employment at One Brooklyn Health.
Patient Review Instrument (PRI) certification, required.
Pediatric Advanced Life Support (PALS) certification, preferred.
Case Manager Certification (CCM), preferred.
Knowledge, Skills and Abilities
Knowledge of Federal, State and JCAHO guidelines for utilization review, discharge planning/quality assurance/infection control.
Physical Demands
Involves occasional prolonged standing, walking, sitting, talking, hearing and bending.
Must be physically mobile. May include some repetitive motions.
Must be able to work well under stress.
Must have good health and demonstrate emotional stability.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The statements herein are intended to describe the general nature and level of work being performed by employees and are not to be construed as an exhaustive list of responsibilities, duties, and skills required of personnel so classified. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of One Brooklyn Health (OBH).
OBH is an equal opportunity employer; it is our policy to provide equal opportunity to all employees and applicants for employment without regard to race, color, religion, national origin, marital status, military status, age, gender, sexual orientation, disability or handicap or other characteristics protected by applicable federal, state, or local laws.
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Responsibilities
Performs face‑to‑face visits with patients that need assessment of physical, mental, and emotional barriers that prohibit self‑care, prompt medical management assistance in the community, and initiation of referrals to social work by using nursing clinical judgment.
An interdisciplinary care team member responsible for daily EHR review of patient’s medical necessity (severity of illness and intensity of service); either in bedside rounds, or Interdisciplinary team rounds.
Collaborate with social workers on identification of any social determinants of health domains that could impede patients’ health outcomes.
Functions as a liaison between Physicians and Physician Advisors.
Demonstrates the ability to correlate medical necessity (severity of illness and intensity of service) in achieving financial and quality care outcomes.
Monitors the electronic health records (EHR) daily or as needed, for assigned patients, and completes clinical documentation pertaining to hospitalization for submission to insurance companies (Initial, Concurrent or Retroactive).
Reviews all HMO admissions for medical necessity and submits to HMO.
Reviews admissions for medical necessity (severity of illness and intensity of service) within forty‑eight hours of admission.
Knowledge of Milliman Care Guidelines.
Knowledge of CMS guidelines for post‑acute placements.
Communicates with Attending Physicians on admission guidelines.
Provides real‐time interventions to prevent delays and ensure compliance and revenue integrity with health care regulations.
Informs treatment team members of recommended EHR documentation needed based on Milliman Care Guidelines for approval of admission, transfer, length of stay, and safe discharge planning.
Identifies tests, procedures, and interventions early to advance the plan of care.
Assesses, and collaborates with the health care team the need for Alternate Level of Care designation. Documents in EMR when patient is placed on ALC.
Assesses current support and adherence to medical care in the community, with evaluation of effectiveness towards health promotion.
Collaborates with treatment team members to create a care plan to reduce re‑admission rates by identifying barriers to care and resolutions to those barriers.
Responsible for completion of home IV infusion and related home care referral to IV infusion companies and follow up with patient/family.
Responsible for completing wound vac and related home care referral for patients discharged home with wound vac.
Makes appropriate referral to financial services prior to discharge.
Discusses discharge planning with the treatment team to create PRIs prior to discharge.
Documents all activities in EPIC (submission of reviews, home care referrals, and completion of PRIs) and correspondence conducted with the Insurance companies and/or Home Care Agencies through Careport.
Documents Case Management notes in a brief and concise manner.
PRIs proficient.
Follows provider recommendations for discharge planning including facility placement to SNF/SAR/Acute rehabilitation and home with services.
Arranges for community services prior to discharge to meet patient’s post discharge needs with recognition of patient’s choice of service providers.
Updates and/or modifies the plan of care according to recommendations to facilitate safe and timely discharges.
Communicates with Nursing staff the patient’s discharge plan.
Knowledge of the discharge appeal process.
Advocates for the patient/family with other health care disciplines and community agencies to facilitate the patient receiving the appropriate resources in the community.
Mandated reporting of suspected abuse in all patient populations (domestic violence, elder, child abuse, etc.).
Communication
Strong written and verbal skills are demonstrated in reports, correspondence and presentations. Informed of medical center and departmental policies. Possesses the ability to negotiate and communicate with other disciplines, physician practice groups, 3rd party reviewers and outside entities.
Professional Development
Participates in conferences, workshops, and other professional development activities to maintain licensure and/or remain professionally current with advances in field of expertise. (JCAHO, Annual HIPAA/ Corporate Compliance, Mandatory Re‑orientation training, BLS, ACLS, OSHA, and Fire safety). Adheres to the Case Management Society of America (CMSA) standards, and the Nurse Practice Act.
Professional Problem Solving
Recommendations and decision making reflect strong analytical skills and focus on quality and cost containment, that impacts the financial status of the patient and the institution.
Customer Service Management
Incorporates the medical center’s customer service goals in developing and/or revising departmental policies and systems. Continually reviews the service delivery process to exceed customer expectations.
Qualifications Education
Bachelor's degree in Nursing (BSN), required.
Experience
Minimum three (3) years clinical experience in one or more of the following: Acute care
Medical‑Surgical
Intensive Care
Emergency Department
Community Nursing (Home Care)
License / Certification
Current New York State Registered Nurse licensure, required.
Basic Life Support (BLS) certification, required.
Advanced Cardiovascular Life Support (ACLS) certification, required.
Must maintain valid New York State Registered Nurse License, BLS and ACLS certifications throughout employment at One Brooklyn Health.
Patient Review Instrument (PRI) certification, required.
Pediatric Advanced Life Support (PALS) certification, preferred.
Case Manager Certification (CCM), preferred.
Knowledge, Skills and Abilities
Knowledge of Federal, State and JCAHO guidelines for utilization review, discharge planning/quality assurance/infection control.
Physical Demands
Involves occasional prolonged standing, walking, sitting, talking, hearing and bending.
Must be physically mobile. May include some repetitive motions.
Must be able to work well under stress.
Must have good health and demonstrate emotional stability.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The statements herein are intended to describe the general nature and level of work being performed by employees and are not to be construed as an exhaustive list of responsibilities, duties, and skills required of personnel so classified. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of One Brooklyn Health (OBH).
OBH is an equal opportunity employer; it is our policy to provide equal opportunity to all employees and applicants for employment without regard to race, color, religion, national origin, marital status, military status, age, gender, sexual orientation, disability or handicap or other characteristics protected by applicable federal, state, or local laws.
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