Rockfon North America
Senior Quality Engineer
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Senior Quality Engineer
role at
Rockfon North America .
In an ever‑changing, fast paced world, we owe it to ourselves and our future generations to live life responsibly. At ROCKWOOL, we work relentlessly to enrich modern living through our innovative stone wool solutions.
Base Pay Range $100,000.00 – $120,000.00 per year
Job Purpose and Scope The Quality Engineer is responsible for overall quality engineering of assigned products (Tile, or GRID & Metal Ceilings) sold by RW‑RFNA and/or suppliers to maximize customer satisfaction. He or she will also own the Customer Complaints Management process for the RW‑RFNA Opco. The Senior Quality Engineer will champion continuous improvement through the use of advanced quality tools, LEAN/ROPEX, and other industry‑leading best practices to improve quality of RW‑RFNA products and services. This position is based in Chicago but requires travel (at least 25%) within the USA and some international.
Key Responsibilities
Own and manage Claims and Complaints Management System (customer‑facing and supplier) and work with various departments to drive root cause and corrective actions to reduce claims.
Proficient in the use of quality tools such as 8D problem solving, root cause analysis, quality planning/ APQP, FMEA, control plans, MSA, SPC, Tier boards, etc.
Use LEAN/ROPEX industry‑leading best practices to solve quality problems and implement effective corrective actions.
Setup and drive improvement in all key KPIs related to supplier quality.
Manage and drive supplier meetings and quarterly business reviews and assure closure of actions.
Assist Quality Manager to upgrade inspection methods, gage calibrations and data analysis.
Assist Quality Manager to set up and drive improvement in all key KPIs related to product quality and customer satisfaction.
Lead activities to maintain compliance requirements by agencies such as ICC‑ES, UL, InterTek, etc.; establish routine internal quality audits as appropriate.
Liaise with Operations, Engineering and Quality colleagues from other ROCKWOOL OPCOs and producing factories to identify and establish best practices within Rockfon, N.A.
Communicate relevant information to the relevant parties and stakeholders.
What You Bring
Bachelor’s Degree – Engineering and/or Operations Management preferred.
5+ years’ experience in quality engineering for engineered products in high‑volume, high‑mix manufacturing industry, preferably in Building Materials or Automotive industries.
Proven track record of driving quality and continuous improvement in product and service related KPIs using advanced quality tools, LEAN/OPEX, Six Sigma and other industry‑leading best practices.
Experience dealing with regulatory and testing agencies such as UL, ICC‑ES, Inter‑Tek, etc. (highly preferred).
Experience with customer quality documentation.
Experience with customer compliance audits and internal QMS audits.
Experience solving complex manufacturing and product issues.
Benefits
Comprehensive Medical, Dental and Vision coverage.
Educational Assistance.
401K Match – up to 6%.
No‑cost Life and Disability Programs.
Company‑provided Personal Protective Equipment.
Employee Assistance Program (EAP).
Fitness reimbursement.
Work‑Life Balance.
Paid Time Off (PTO).
12 Paid Holidays per year.
Work Environment & Conditions Join a clean, safe, and modern facility equipped with cutting‑edge technology, advanced machinery, and innovative processes. Safety, cleanliness and employee well‑being are at the heart of our operations, supported by comprehensive training programs and protocols.
Who We Are Founded in 1937 in Denmark, ROCKWOOL transforms volcanic rock into sustainable, innovative products that improve lives and communities. With a global team of over 12,000 employees across 51 manufacturing facilities in 40+ countries, we share one common mission:
to release the natural power of stone to enrich modern living.
Sustainability is central to our business strategy.
Equal Opportunity Employer ROCKWOOL is proud to be an Equal Opportunity Employer. We assess all qualified candidates based solely on their skills and qualifications, without regard to race, color, national origin, religion, gender, age, marital status, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by law.
Job Attributes
Seniority level: Mid‑Senior level
Employment type: Full‑time
Job function: Quality Assurance
Industries: Wholesale Building Materials and Primary Metal Manufacturing
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Senior Quality Engineer
role at
Rockfon North America .
In an ever‑changing, fast paced world, we owe it to ourselves and our future generations to live life responsibly. At ROCKWOOL, we work relentlessly to enrich modern living through our innovative stone wool solutions.
Base Pay Range $100,000.00 – $120,000.00 per year
Job Purpose and Scope The Quality Engineer is responsible for overall quality engineering of assigned products (Tile, or GRID & Metal Ceilings) sold by RW‑RFNA and/or suppliers to maximize customer satisfaction. He or she will also own the Customer Complaints Management process for the RW‑RFNA Opco. The Senior Quality Engineer will champion continuous improvement through the use of advanced quality tools, LEAN/ROPEX, and other industry‑leading best practices to improve quality of RW‑RFNA products and services. This position is based in Chicago but requires travel (at least 25%) within the USA and some international.
Key Responsibilities
Own and manage Claims and Complaints Management System (customer‑facing and supplier) and work with various departments to drive root cause and corrective actions to reduce claims.
Proficient in the use of quality tools such as 8D problem solving, root cause analysis, quality planning/ APQP, FMEA, control plans, MSA, SPC, Tier boards, etc.
Use LEAN/ROPEX industry‑leading best practices to solve quality problems and implement effective corrective actions.
Setup and drive improvement in all key KPIs related to supplier quality.
Manage and drive supplier meetings and quarterly business reviews and assure closure of actions.
Assist Quality Manager to upgrade inspection methods, gage calibrations and data analysis.
Assist Quality Manager to set up and drive improvement in all key KPIs related to product quality and customer satisfaction.
Lead activities to maintain compliance requirements by agencies such as ICC‑ES, UL, InterTek, etc.; establish routine internal quality audits as appropriate.
Liaise with Operations, Engineering and Quality colleagues from other ROCKWOOL OPCOs and producing factories to identify and establish best practices within Rockfon, N.A.
Communicate relevant information to the relevant parties and stakeholders.
What You Bring
Bachelor’s Degree – Engineering and/or Operations Management preferred.
5+ years’ experience in quality engineering for engineered products in high‑volume, high‑mix manufacturing industry, preferably in Building Materials or Automotive industries.
Proven track record of driving quality and continuous improvement in product and service related KPIs using advanced quality tools, LEAN/OPEX, Six Sigma and other industry‑leading best practices.
Experience dealing with regulatory and testing agencies such as UL, ICC‑ES, Inter‑Tek, etc. (highly preferred).
Experience with customer quality documentation.
Experience with customer compliance audits and internal QMS audits.
Experience solving complex manufacturing and product issues.
Benefits
Comprehensive Medical, Dental and Vision coverage.
Educational Assistance.
401K Match – up to 6%.
No‑cost Life and Disability Programs.
Company‑provided Personal Protective Equipment.
Employee Assistance Program (EAP).
Fitness reimbursement.
Work‑Life Balance.
Paid Time Off (PTO).
12 Paid Holidays per year.
Work Environment & Conditions Join a clean, safe, and modern facility equipped with cutting‑edge technology, advanced machinery, and innovative processes. Safety, cleanliness and employee well‑being are at the heart of our operations, supported by comprehensive training programs and protocols.
Who We Are Founded in 1937 in Denmark, ROCKWOOL transforms volcanic rock into sustainable, innovative products that improve lives and communities. With a global team of over 12,000 employees across 51 manufacturing facilities in 40+ countries, we share one common mission:
to release the natural power of stone to enrich modern living.
Sustainability is central to our business strategy.
Equal Opportunity Employer ROCKWOOL is proud to be an Equal Opportunity Employer. We assess all qualified candidates based solely on their skills and qualifications, without regard to race, color, national origin, religion, gender, age, marital status, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by law.
Job Attributes
Seniority level: Mid‑Senior level
Employment type: Full‑time
Job function: Quality Assurance
Industries: Wholesale Building Materials and Primary Metal Manufacturing
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