Hopper
Technical Account Manager - Commerce / Partner Success (100% Remote - USA)
Hopper, Washington, District of Columbia, us, 20022
Technical Account Manager - Commerce / Partner Success (100% Remote - USA)
Join to apply for the
Technical Account Manager - Commerce / Partner Success (100% Remote - USA)
role at
Hopper .
About The Job
Hopper Technology Solutions (HTS) powers the white‑label travel platforms for some of the world’s largest financial institutions and airlines. As our strategic partner portfolio expands, so does the need for sophisticated technical expertise and dedicated relationship management.
We are seeking a high‑impact Technical Account Manager (TAM) to act as the technical liaison for multiple strategic partners. This critical role acts as the connective architect, seamlessly integrating Product, Engineering, Supply, and Customer Experience teams to ensure every partner receives clear, consistent, and exceptionally reliable support for technical inquiries and strategic growth initiatives.
Day‑to‑Day Responsibilities
Serve as the primary technical point of contact for multiple B2B partners, each with unique needs, priorities, and communication channels.
Translate partner inquiries into structured, actionable requests with complete context.
Provide clear updates, timelines, and expectations, ensuring partners feel supported and aligned.
Assess and validate reported issues before escalating to engineering, including reproduction steps, logs, context, severity assessment, and relevant data insights.
Investigate technical or data‑centric questions using internal tools, dashboards, and SQL; identify root causes.
Manage and prioritize requests across multiple partners simultaneously, balancing urgency, impact, and engineering bandwidth.
Improve intake workflows, templates, and triage mechanisms to create consistency across partners.
Collaborate with product, engineering, supply, and Customer Experience teams to refine escalation paths, service expectations, and communication standards.
Contribute to playbooks, documentation, and partner‑facing resources to strengthen transparency and scale operational excellence.
Coordinate with stakeholders including product managers, engineers, supply specialists, Customer Experience teams, and external partner teams.
Advocate for partner needs while helping internal teams maintain focus and momentum.
Ideal Candidate
Excellent communicator able to build trust with partners and internal teams through clarity, consistency, and professionalism.
Comfortable operating across several partners at once, with strong prioritization, context‑switching, and organizational skills.
Adept at turning ambiguity into clarity and designing repeatable processes that scale.
Technically fluent, with experience interpreting logs, analyzing data, exploring APIs, and using monitoring tools to support issue investigation and triage.
Experienced in roles such as Technical Account Manager, Solutions Engineer, Technical Support Engineer, Product Specialist, or a similar hybrid technical‑customer role.
Strong judgment in evaluating issue severity, partner impact, and operational urgency.
Nice to Have
Intermediate or advanced SQL skills; experience working with data analysis, BI tools, or large datasets (BigQuery).
Familiarity with API debugging, distributed systems, or SaaS platform operations.
Experience implementing or optimizing ticketing and triage systems (Zendesk, Jira Service Desk, Salesforce, etc.).
Background improving cross‑functional workflows or partner‑facing operations at scale.
Perks and Benefits
Well‑funded, proven startup with large ambitions and competitive salary with pre‑IPO equity.
Uncapped quarterly paid performance bonus.
Unlimited PTO.
Carrot Cash travel stipend.
Access to co‑working space on demand through FlexDesk and a work‑from‑home stipend.
Generous parental leave, above industry standards.
Entrepreneurial culture where pushing limits and taking risks is everyday business.
Open communication with management and company leadership.
Small, dynamic teams – massive impact.
100% employer‑paid Medical, Dental, and Vision coverage for employees.
Access to Disability & Life insurance.
Health Reimbursement Account (HRA).
DCA/FSA and access to 401k plan.
More About Hopper At Hopper, we are on a mission to become the leading travel platform globally – powering Hopper’s mobile app, website and our B2B business, HTS (Hopper Technology Solutions). By leveraging massive amounts of data and advanced machine‑learning algorithms, Hopper combines its world‑class travel‑agency offering with proprietary fintech products to bring transparency, flexibility and savings to travelers globally. Hopper’s platform serves hundreds of millions of travelers worldwide; the app has been downloaded over 120 million times, with 70% of its users in Gen‑Z and millennial demographics.
Through HTS, our B2B division, the company supercharges its partners’ direct channels by integrating our fintech products on their sites or powering end‑to‑end travel portals. Today, our partners include leading travel brands like Capital One, Nubank, Air Canada, and many others.
Hopper has raised over $750 million USD in private capital and is backed by some of the world’s largest institutional investors and banks. HTS is primed to continue its growth as the leading travel e‑commerce provider in a $1 trillion online shopping category. Hopper’s app and website continue to be the preferred travel provider for Gen‑Z and millennials.
Compensation Range CA$160 K – CA$250 K
#J-18808-Ljbffr
Technical Account Manager - Commerce / Partner Success (100% Remote - USA)
role at
Hopper .
About The Job
Hopper Technology Solutions (HTS) powers the white‑label travel platforms for some of the world’s largest financial institutions and airlines. As our strategic partner portfolio expands, so does the need for sophisticated technical expertise and dedicated relationship management.
We are seeking a high‑impact Technical Account Manager (TAM) to act as the technical liaison for multiple strategic partners. This critical role acts as the connective architect, seamlessly integrating Product, Engineering, Supply, and Customer Experience teams to ensure every partner receives clear, consistent, and exceptionally reliable support for technical inquiries and strategic growth initiatives.
Day‑to‑Day Responsibilities
Serve as the primary technical point of contact for multiple B2B partners, each with unique needs, priorities, and communication channels.
Translate partner inquiries into structured, actionable requests with complete context.
Provide clear updates, timelines, and expectations, ensuring partners feel supported and aligned.
Assess and validate reported issues before escalating to engineering, including reproduction steps, logs, context, severity assessment, and relevant data insights.
Investigate technical or data‑centric questions using internal tools, dashboards, and SQL; identify root causes.
Manage and prioritize requests across multiple partners simultaneously, balancing urgency, impact, and engineering bandwidth.
Improve intake workflows, templates, and triage mechanisms to create consistency across partners.
Collaborate with product, engineering, supply, and Customer Experience teams to refine escalation paths, service expectations, and communication standards.
Contribute to playbooks, documentation, and partner‑facing resources to strengthen transparency and scale operational excellence.
Coordinate with stakeholders including product managers, engineers, supply specialists, Customer Experience teams, and external partner teams.
Advocate for partner needs while helping internal teams maintain focus and momentum.
Ideal Candidate
Excellent communicator able to build trust with partners and internal teams through clarity, consistency, and professionalism.
Comfortable operating across several partners at once, with strong prioritization, context‑switching, and organizational skills.
Adept at turning ambiguity into clarity and designing repeatable processes that scale.
Technically fluent, with experience interpreting logs, analyzing data, exploring APIs, and using monitoring tools to support issue investigation and triage.
Experienced in roles such as Technical Account Manager, Solutions Engineer, Technical Support Engineer, Product Specialist, or a similar hybrid technical‑customer role.
Strong judgment in evaluating issue severity, partner impact, and operational urgency.
Nice to Have
Intermediate or advanced SQL skills; experience working with data analysis, BI tools, or large datasets (BigQuery).
Familiarity with API debugging, distributed systems, or SaaS platform operations.
Experience implementing or optimizing ticketing and triage systems (Zendesk, Jira Service Desk, Salesforce, etc.).
Background improving cross‑functional workflows or partner‑facing operations at scale.
Perks and Benefits
Well‑funded, proven startup with large ambitions and competitive salary with pre‑IPO equity.
Uncapped quarterly paid performance bonus.
Unlimited PTO.
Carrot Cash travel stipend.
Access to co‑working space on demand through FlexDesk and a work‑from‑home stipend.
Generous parental leave, above industry standards.
Entrepreneurial culture where pushing limits and taking risks is everyday business.
Open communication with management and company leadership.
Small, dynamic teams – massive impact.
100% employer‑paid Medical, Dental, and Vision coverage for employees.
Access to Disability & Life insurance.
Health Reimbursement Account (HRA).
DCA/FSA and access to 401k plan.
More About Hopper At Hopper, we are on a mission to become the leading travel platform globally – powering Hopper’s mobile app, website and our B2B business, HTS (Hopper Technology Solutions). By leveraging massive amounts of data and advanced machine‑learning algorithms, Hopper combines its world‑class travel‑agency offering with proprietary fintech products to bring transparency, flexibility and savings to travelers globally. Hopper’s platform serves hundreds of millions of travelers worldwide; the app has been downloaded over 120 million times, with 70% of its users in Gen‑Z and millennial demographics.
Through HTS, our B2B division, the company supercharges its partners’ direct channels by integrating our fintech products on their sites or powering end‑to‑end travel portals. Today, our partners include leading travel brands like Capital One, Nubank, Air Canada, and many others.
Hopper has raised over $750 million USD in private capital and is backed by some of the world’s largest institutional investors and banks. HTS is primed to continue its growth as the leading travel e‑commerce provider in a $1 trillion online shopping category. Hopper’s app and website continue to be the preferred travel provider for Gen‑Z and millennials.
Compensation Range CA$160 K – CA$250 K
#J-18808-Ljbffr